Using DEA models to jointly estimate service quality perception and profitability - Evidence from international airports

Transportation Research Part A: Policy and Practice

Volumn 75, Issue , 2015, Pages 42-50

  Merkert, Rico ^a   Assaf, A George ^b  

^a UNIVERSITY OF SYDNEY   (Australia)

^b UNIVERSITY OF MASSACHUSETTS   (United States)

Author keywords

Airports; Data Envelopment Analysis; Performance; Profitability; Service quality

Indexed keywords

AIRPORTS; COMPETITION; DATA ENVELOPMENT ANALYSIS; PROFITABILITY; QUALITY OF SERVICE; SUPPLY CHAINS;

AVIATION SUPPLIES; COMPETITIVE ADVANTAGE; CONSUMER SATISFACTIONS; EFFICIENCY MEASURE; INTERNATIONAL AIRPORT; PERCEIVED SERVICE QUALITIES; PERFORMANCE; SERVICE QUALITY;

QUALITY CONTROL;

AIR TRANSPORTATION; AIRPORT; DATA ENVELOPMENT ANALYSIS; EFFICIENCY MEASUREMENT; PROFITABILITY; TRANSPORTATION ECONOMICS;

EID: 84925609945     PISSN: 09658564     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.tra.2015.03.008     Document Type: Article

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