Heuristic evaluation of a telehealth system from the Danish TeleCare North Trial

International Journal of Medical Informatics

Volumn 84, Issue 5, 2015, Pages 319-326

  Lilholt, Pernille Heyckendorff ^a   Jensen, Morten Hasselstrøm ^a   Hejlesen, Ole K ^a,b  

^a AALBORG UNIVERSITY   (Denmark)

^b UNIVERSITY OF TROMSØ   (Norway)

Author keywords

COPD; Handheld computer; Home monitoring; Public health informatics; Telemedicine; Usability; User computer interface

Indexed keywords

DESIGN; HAND HELD COMPUTERS; MEDICAL COMPUTING; TELEMEDICINE; USABILITY ENGINEERING;

COPD; HOME MONITORING; PUBLIC HEALTH INFORMATICS; USABILITY; USER-COMPUTER INTERFACES;

HEURISTIC METHODS;

ADULT; ARTICLE; ASSESSMENT OF HUMANS; BLOOD PRESSURE MONITOR; BLOOD PRESSURE MONITORING; CLASSIFICATION; CLINICAL TRIAL; COMPUTER SYSTEM; DENMARK; ERROR; FEMALE; FOLLOW UP; GENERAL DEVICE; HEURISTIC EVALUATION; HUMAN; HUMAN EXPERIMENT; INTERNET; MALE; NORMAL HUMAN; PHD STUDENT; PRIORITY JOURNAL; PROGRAM EVALUATION; PULSE OXIMETER; RATING SCALE; ROLF MOLICH SEVERITY SCALE; STANDARD; TABLET (DEVICE); TELEKIT SYSTEM; TELEMONITORING; COMPUTER INTERFACE; EVALUATION STUDY; HEALTH PERSONNEL ATTITUDE; HEURISTICS; MEANINGFUL USE CRITERIA; PULMONARY DISEASE, CHRONIC OBSTRUCTIVE; STATISTICS AND NUMERICAL DATA; TELEMEDICINE;

ADULT; ATTITUDE OF HEALTH PERSONNEL; DENMARK; FEMALE; HEURISTICS; HUMANS; MALE; MEANINGFUL USE; PULMONARY DISEASE, CHRONIC OBSTRUCTIVE; TELEMEDICINE; USER-COMPUTER INTERFACE;

EID: 84924447636     PISSN: 13865056     EISSN: 18728243     Source Type: Journal    
DOI: 10.1016/j.ijmedinf.2015.01.012     Document Type: Article

References (27)

1. Ho K., Cordeiro J., Hoggan B.N., Lauscher H., Grajales F., Oliveira L., et al. Telemedicine: Opportunities and developments in Member States: Report on the second global survey on eHealth 2010, 1-96.
2. Tang Z., Johnson T.R., Tindall R.D., Zhang J. Applying heuristic evaluation to improve the usability of a telemedicine system. Telemed. J. E-Health 2006, 12(1):24-34.
3. Bernocchi P., Scalvini S., Tridico C., Borghi G., Zanaboni P., Masella C., et al. Healthcare continuity from hospital to territory in Lombardy: TELEMACO project. Am. J. Manag. Care 2012, 18(3):e101-e108.
4. Annandale J., Lewis K.E. Can telehealth help patients with COPD?. Nurs. Times 2005, 107(15-16):12-14.
5. Udsen F.W., Lilholt P.H., Hejlesen O., Ehlers L.H. Effectiveness and cost-effectiveness of telehealthcare for chronic obstructive pulmonary disease: study protocol for a cluster randomized controlled trial. Trials 2014, 1-7.
6. Hejlesen O.K. Telemedicine for Patients Suffering From COPD (Danish Telecare North Trial) - Full Text View - ClinicalTrials.gov [Internet]. Clin. Trials.gov 2014, 1. Available from: https://clinicaltrials.gov/ct2/show/NCT01984840 (cited 01.04.14).
7. North T. Research Design in TeleCare Nord [Internet] 2013, 1-8. Available from: http://www.rn.dk/Sundhed/Til-sundhedsfaglige-og-samarbejdspartnere/TeleCare-Nord/Evaluering-og-forskning/~/media/Rn_dk/Sundhed/Til sundhedsfaglige-og-samarbejdspartnere/TeleCare Nord/Evaluering og forskning/Research design.ashx (cited 27.04.14).
8. TeleCare Nord Business Case TeleCare Nord [Internet]. Reg. Nord. Aalborg 2012, 1-10. Available from: http://www.rn.dk/NR/rdonlyres/01F1E186-E075-4D94-A7BE-581B9BDFC540/0/TeleCare_Nord_Business_Case_v1.pdf (cited 13.01.13).
9. Bevan N. International Standards for HCI 2006, 1-15. Encycl Hum Comput Interact Idea Gr Publ.
10. Nielsen J. Characteristics of Usability Problems Found by Heuristic Evaluation [Internet] 1995, Available from: http://www.nngroup.com/articles/usability-problems-found-by-heuristic-evaluation/ (cited 19.09.13).
11. Nielsen J. Usability 101: Introduction to Usability [Internet] 2012, Available from: http://www.nngroup.com/articles/usability-101-introduction-to-usability/ (cited 15.09.13).
12. Lathan C.E., Sebrechts M.M., Newman D.J., Doarn C.R. Heuristic evaluation of a web-based interface for internet telemedicine. Telemed. J. 1999, 5(2):177-185.
13. Beuscart-Zephir M.C., Watbled L., Carpentier A.M., Degroisse M., Alao O. A rapid usability assessment methodology to support the choice of clinical information systems: a case study. AMIA Annu Symp Proceedings 2002, 46-50. EVALAB - CERIM, Faculte de Medecine, Lille Cedex, France, mcbeuscart@univ.lille2.fr.
14. Choi J., Bakken S. Web-based education for low-literate parents in Neonatal Intensive Care Unit: development of a website and heuristic evaluation and usability testing. Int. J. Med. Inform. 2010, 79(8):565-575.
15. Graham M.J., Kubose T.K., Jordan D., Zhang J., Johnson T.R., Patel V.L. Heuristic evaluation of infusion pumps: implications for patient safety in Intensive Care Units. Int. J. Med. Inf. 2004, 73(11-12):771-779.
16. Kushniruk A.W., Triola M.M., Borycki E.M., Stein B., Kannry J.L. Technology induced error and usability: the relationship between usability problems and prescription errors when using a handheld application. Int. J. Med. Inf. 2005, 74(7-8):519-526.
17. Croll P.R., Croll J. Investigating risk exposure in e-health systems. Int. J. Med. Inf. 2006, 76(5-6):460-465.
18. Silverbullet OpenTele Architecture [Internet]. Opentele.Silverbullet.dk 2013, Available from: http://opentele.silverbullet.dk/architecture/ (cited 07.04.14).
19. Dinesen M. TeleCare Nord - FAQ [Internet]. Aalborg 2013, Available from: http://www.rn.dk/SundhedOgSygehuse/TeleCareNord/FAQ.htm (cited 14.06.14).
20. Nielsen J. How to Conduct a Heuristic Evaluation [Internet] 2001, Available from: http://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/ (cited 12.08.13).
21. Roberts N.J., Ghiassi R., Partridge M.R. Health literacy in COPD. Int. J. Chron. Obstr. Pulm. Dis. 2008, 3(4):499-507.
22. Nielsen J. 10 Heuristics for User Interface Design: Article by Jakob Nielsen [Internet] 1995, Available from: http://www.nngroup.com/articles/ten-usability-heuristics/ (cited 19.09.13).
23. Munk T.B., Mørk K. Brugervenlighed på internettet: en introduktion 2002, Samfundslitteratur, Frederiksberg.
24. Virzi R.A. Refining the test phase of usability evaluation: how many subjects is enough?. Hum. Factors 1992, 34(4):457-468.
25. Mack R.L., Nielsen J. Usability Inspection Methods 1994, 1-414. Wiley & Sons.
26. Molich R. Usable Web Design 2007, Nyt teknisk Forlag, Copenhagen.
27. Heyckendorff P., Heiden S., Hejlesen O.K. User satisfaction and experience with a telehealth system for the Danish Telecare North Trial: a think-aloud study. Stud. Health Technol. Inform. 2014, 900-904.