Waiting for triage: Unmeasured time in patient flow

Western Journal of Emergency Medicine

Volumn 16, Issue 1, 2015, Pages 39-42

  Houston, Christopher ^a   Sanchez, Leon D ^a   Fischer, Christopher ^a   Volz, Kathryn ^a   Wolfe, Richard ^a  

^a BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

Author keywords

Emergency department operations; Quality metrics; Triage; Waiting time

Indexed keywords

ARTICLE; EMERGENCY CARE; EMERGENCY HEALTH SERVICE; EMERGENCY WARD; HOSPITAL ADMISSION; HOSPITAL BED; HUMAN; MAJOR CLINICAL STUDY; TERTIARY CARE CENTER; TIME; HOSPITAL; STANDARDS; STATISTICS AND NUMERICAL DATA; UNITED STATES; UNIVERSITY HOSPITAL;

ACADEMIC MEDICAL CENTERS; BOSTON; EMERGENCY SERVICE, HOSPITAL; HOSPITALS, URBAN; HUMANS; TERTIARY CARE CENTERS; TIME FACTORS; TRIAGE;

EID: 84921677678     PISSN: 1936900X     EISSN: 19369018     Source Type: Journal    
DOI: 10.5811/westjem.2014.11.22824     Document Type: Article

References (10)

1. Arkun A, Briggs WM, Patel S, et al. Emergency department crowding: factors influencing flow. West J Emerg Med. 2010;11(1):10-15.
2. Handel DA, Ma OJ, Workman J, et al. Impact of an expeditor on emergency department patient throughput. West J Emerg Med. 2011;12:198-203.
3. Chan TC, Killeen JP, Kelly D, et al. Impact of rapid entry and accelerated care at triage on reducing emergency department patient wait times, lengths of stay, and rate of left without being seen. Ann Emerg Med. 2005;46:491-7.
4. Weber EJ, Mcalpine I, Grimes B. Mandatory triage does not identify high-acuity patients within recommended time frames. Ann Emerg Med. 2011;58:137-42.
5. Horwitz LI, Bradley EH. Percentage of US emergency department patients seen within the recommended triage time: 1997 to 2006. Arch Intern Med. 2009;169:1857-65.
6. Measuring Emergency Department Performance. AHRQ Web site. Available at: http://www.ahrq.gov/research/findings/final-reports/ptflow/section3.html. Accessed Nov 10, 2013.
7. Thompson DA, Yarnold PR, Williams DR, et al. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Ann Emerg Med. 1996;28:657-65.
8. Hospital Compare. Medicare website. Available at: http://www.medicare.gov/hospitalcompare/search.html. Accessed Nov 10, 2013.
9. Welch S, Davidson S. Exploring new intake models for the emergency department. Am J Med Qual. 2010;25:172-80.
10. Wiler JL, Gentle C, Halfpenny JM, et al. Optimizing emergency department front-end operations. Ann Emerg Med. 2010;55:142-160.