Addressing patients' psychosocial concerns regarding hearing aids within audiology appointments for older adults

American Journal of Audiology

Volumn 23, Issue 3, 2014, Pages 337-350

  Ekberg, Katie ^a   Grenness, Caitlin ^b,c   Hickson, Louise ^a,b  

^a UNIVERSITY OF QUEENSLAND   (Australia)

^b Department of Civil and Environmental Engineering   (Australia)

^c UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Audiology; Conversation analysis; Counseling; Hearing aids; Patientcentered care; Psychosocial concerns

Indexed keywords

ADVERSE EFFECTS; AGED; ATTITUDE TO HEALTH; AUDIOLOGY; FEMALE; HEARING AID; HEARING DISORDERS; HUMAN; MALE; MIDDLE AGED; PROCEDURES; PSYCHOLOGY; VERY ELDERLY;

AGED; AGED, 80 AND OVER; ATTITUDE TO HEALTH; AUDIOLOGY; FEMALE; HEARING AIDS; HEARING DISORDERS; HUMANS; MALE; MIDDLE AGED; PSYCHOLOGY;

EID: 84920984343     PISSN: 10590889     EISSN: None     Source Type: Journal    
DOI: 10.1044/2014_AJA-14-0011     Document Type: Article

References (42)

1. Adams, K., Cimino, J. E. W., Arnold, R. M., & Anderson, W. G. (2012). Why should I talk about emotion? Communication patterns associated with physician discussion of patient expressions of negative emotion in hospital admission encounters. Patient Education and Counseling, 89, 44-50.
2. Britt, E., Hudson, S., & Blampied, N. (2004). Motivational interviewing in health settings: A review. Patient Education and Counseling, 53, 147-155.
3. Claesen, E., & Pryce, H. (2012). An exploration of the perspectives of help-seekers prescribed hearing aids. Primary Health Care Research & Development, 13, 279-284. doi:10.1017/ S1463423611000570
4. Clift, R. (2001). Meaning in interaction: The case of actually. Language, 77, 245-291.
5. Danby, S., Butler, C., & Emmison, M. (2009). When listeners can't talk": Comparing active listening in opening sequencesof telephone and online counselling. Australian Journal of Communication, 36, 91-113.
6. Drew, P., Chatwin, J., & Collins, S. (2001). Conversation analysis: A method for research into interactions between patients and health-care professionals. Health Expectations, 4, 58-70. doi:10.1046/j.1369-6513.2001.00125.x
7. Drew, P., & Heritage, J. (Eds.). (1992). Talk at work: Interaction in institutional settings. Cambridge, England: Cambridge University Press.
8. Easter, D. W., & Beach, W. A. (2004). Competent patient care is dependent upon attending to empathic opportunities presented during interview sessions. Current Surgery, 61, 313-318.
9. Eide, H., Quera, V., Graugaard, P., & Finset, A. (2004). Physician- patient dialogue surrounding patients' expression of concern: Applying sequence analysis to RIAS. Social Science and Medicine, 59, 145-155. doi:http://dx.doi.org/10.1016/ j.socscimed.2003.10.011
10. Ekberg, K., & LeCouteur, A. (2012). Negotiating behavioural change: Therapists' proposal turns in cognitive behavioural therapy. Communication and Medicine, 9, 229-239.
11. Ekberg, S., Barnes, R., Kessler, D., Malpass, A., & Shaw, A. (2013). Managing the therapeutic relationship in online cognitive behavioural therapy for depression: Therapists' treatment of clients' contributions. Language@Internet, 10, article 4. doi:urn:nbn:de:0009-7-36986
12. English, K., & Kasewurm, G. (2012). Audiology and patient trust. Audiology Today, 24(2), 32-38.
13. English, K., Mendel, L. L., Rojeski, T., & Hornak, J. (1999). Counseling in audiology, or learning to listen: Pre- and postmeasures from an audiology counseling course. American Journal of Audiology, 8, 34-39.
14. Erdman, S. (2013). The biopsychosocial approach in patient- and relationship-centered care: Implications for audiologic counseling. In J. Montano & J. Spitzer (Eds.), Adult audiologic rehabilitation (2nd ed., pp. 159-206). San Diego, CA: Plural.
15. Gopinath, B., Schneider, J., Hartley, D., Teber, E., McMahon, C. M., Leeder, S. R., & Mitchell, P. (2011). Incidence and predictors of hearing aid use and ownership among older adults with hearing loss. Annals of Epidemiology, 21, 497-506.
16. Grenness, C., Hickson, L., Laplante-Lévesque, A., & Davidson, B. (2014). Patient-centred audiological rehabilitation: Perspectives of older adults who own hearing aids. International Journal of Audiology, 53, S68-S75. doi:10.3109/14992027.2013.866280
17. Grenness, C., Hickson, L., Laplante-Lévesque, A., Meyer, C., & Davidson, B. (in press-a). Communication patterns in audiological history-taking: Audiologists, patients and their companions. Ear and Hearing.
18. Grenness, C., Hickson, L., Laplante-Lévesque, A., Meyer, C., & Davidson, B. (in press-b). The nature of communication throughout diagnosis and management planning in initial audiologic rehabilitation consultations. Journal of the American Academy of Audiology.
19. Haakana, M. (2001). Laughter as a patient's resource: Dealing with delicate aspects of medical interaction. Text, 21, 187-219.
20. Hall, J. A., Stein, T. S., Roter, D., & Rieser, N. (1999). Inaccuracies in physicians' perceptions of their patients. Medical Care, 37, 1164-1168.
21. Hartley, D., Rochtchina, E., Newall, P., Golding, M., & Mitchell, P. (2010). Use of hearing aids and assistive listening devices in an older Australian population. Journal of the American Academy of Audiology, 21, 642-653.
22. Heritage, J., & Maynard, D. W. (2006). Communication in medical care: Interaction between primary care. Cambridge, England: Cambridge University Press.
23. Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In G. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 13-23). Amsterdam, the Netherlands: John Benjamins.
24. Kochkin, S., Beck, D. L., Christensen, L. A., Compton-Conley, C., Fligor, B. J., Kricos, P. B., Turner, R. G. (2010). MarkeTrak VIII: The impact of the hearing healthcare professional on hearing aid user success. Hearing Review, 17(4), 12-34.
25. Kübler-Ross, E. (1969). On death and dying. New York, NY: Macmillan.
26. Laplante-Lévesque, A., Hickson, L., & Worrall, L. (2010). Factors influencing rehabilitation decisions of adults with acquired hearing impairment. International Journal of Audiology, 49, 497-507.
27. Laplante-Lévesque, A., Hickson, L., & Worrall, L. (2012). What makes adults with hearing impairment take up hearing aids or communication programs and achieve successful outcomes? Ear and Hearing, 33, 79-93.
28. Lerner, G. (2004). Collaborative turn sequences. In G. H. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 225-256). Amsterdam, the Netherlands: John Benjamins.
29. Martin, F. N., Barr, M. M., & Bernstein, M. (1992). Professional attitudes regarding counseling of hearing-impaired adults. American Journal of Otology, 13, 279-287.
30. Meyer, C., & Hickson, L. (2012). What factors influence helpseeking for hearing impairment and hearing aid adoption in older adults? International Journal of Audiology, 51, 66-74.
31. Meyer, C., Hickson, L., Lovelock, K., Lampert, M., & Khan, A. (2014). An investigation of factors that influence help-seeking for hearing impairment in older adults. International Journal of Audiology, 53, S3-S17. doi:10.3109/14992027.2013.839888
32. Ong, L. M. L., Visser, M. R. M., Lammes, F. B., & de Haes, J. C. J. M. (2000). Doctor-patient communication and cancer patients' quality of life and satisfaction. Patient Education and Counseling, 41, 145-156.
33. Pilnick, A., Hindmarsh, J., & Gill, V. T. (2009). Beyond doctor and patient: Developments in the study of healthcare interactions. Sociology of Health and Illness, 31, 787-802. doi:10.1111/ j.1467-9566.2009.01194.x
34. Pollak, K. I., Arnold, R. M., Jeffreys, A. S., Alexander, S. C., Olsen, M. K., Abernethy, A. P., Tulsky, J. A. (2007). Oncologist communication about emotion during visits with patients with advanced cancer. Journal of Clinical Oncology, 25, 5748-5752.
35. Pomerantz, A. (1984). Agreeing and disagreeing with assessments: Some features of preferred/dispreferred turn shapes. In J. M. Atkinson & J. Heritage (Eds.), Structures of social action: Studies in conversation analysis (pp. 57-101). Cambridge, England: Cambridge University Press.
36. Poost-Foroosh, L., Jennings, M. B., Shaw, L., Meston, C. N., & Cheesman, M. F. (2011). Factors in client-clinician interaction that influence hearing aid adoption. Trends in Amplification, 15, 127-139.
37. Ruusuvuori, J. (2005). "Empathy" and "sympathy" in action: Attending to patients' troubles in Finnish homeopathic and general practice consultations. Social Psychology Quarterly, 68, 204-222.
38. Silverman, D., & Peräkylä, A. (1990). AIDS counselling: The interactional organisation of talk about delicate issues. Sociology of Health and Illness, 12, 293-318.
39. Stewart, M. (1995). Effective physician-patient communication and health outcomes: A review. Canadian Medical Association Journal, 152, 1423-1433.
40. Tanner, D. C. (1980). Loss and grief: Implications for the speechlanguage pathologist and audiologist. ASHA, 22, 916-928.
41. Watermeyer, J., Kanji, A., & Cohen, A. (2012). Caregiver recall and understanding of paediatric diagnostic information and assessment feedback. International Journal of Audiology, 51, 864-869.
42. Zachariae, R., Pedersen, C. G., Jensen, A. B., Ehrnrooth, E., Rossen, P. B., & von der Maase, H. (2003). Association of perceived physician communication style with patient satisfaction, distress, cancer-related self-efficacy, and perceived control over the disease. British Journal of Cancer, 88, 658-665.