Managing quality in hotel excelsior

Journal of Quality Assurance in Hospitality and Tourism

Volumn 2, Issue 3-4, 2001, Pages 111-126

  Vrtiprah, Vesna ^a  

^a NONE   (Croatia)

Author keywords

Benefits; Hotel excelsior; Hotel industry; Iso 9002; Managing quality

Indexed keywords

EID: 84917108195     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v02n03_07     Document Type: Article

References (7)

1. Downs, V. May 1995. Correspondence with the editors, May, West Region, BSI Quality Assurance.
2. Knowles, T. 1994. Hospitality Management, An Introduction, London: Pitman Publishing.
3. Kotler, P., Bowen, J. and Makens, J. 1996. Marketing for Hospitality Tourism, London: Prentice Hall International.
4. Lockwood, A., Baker, M. and Ghillyer, A. 1996. Quality Management in Hospitality, London: Cassell.
5. Qakland, J. S. 1996. Total Quality Management, Oxford: Butterworth-Heineman.
6. Renko, N., Delic, S. and äkrtic, M. 1999. Benchmarking u strategiji marketinga, Zagreb: MAT.
7. Skoko, E. H. 2000. Upravljanje kvalitetom. Zagreb: Sinergija d.o.o. Statements of Assets and Liabilities, January 2001, Dubrovnik: Hotel Excelsior d.d.