Empathy and sport tourism services: A literature review

Journal of Sport and Tourism

Volumn 8, Issue 4, 2003, Pages 284-292

  Costa, George ^a   Glinia, Eleni ^b  

^a DEMOCRITUS UNIVERSITY OF THRACE   (Greece)

^b ARISTOTLE UNIVERSITY OF THESSALONIKI   (Greece)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84916940692     PISSN: 14775085     EISSN: 10295399     Source Type: Journal    
DOI: 10.1080/1477508032000161573     Document Type: Article

References (12)

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2. Barlow, J. and Maul, D. 2000. Emotional Value: Creating Strong Bonds with Your Customers. San Francisco: Berret Kohler Publishers.
3. Chelladurai, P. 1998. Human Resources in Sport and Recreation. New York: Human Kinetics.
4. Glinia, E., Tsitskari, E., Kalaitzidis, V. and Costa, G. 2002. Organizational behavior by recreational service employees in resort hotels. Paper presented at the 10th World Leisure Association Congress, Kuala Lumpur, Malaysia.
5. Goleman, D. 1995. Emotional Intelligence: Why it Can Matter More Than IQ? New York: Bantam Books.
6. Goleman, D. 1999. Abstract. What makes a leader? Clinical Laboratory Management Review 13(3): 123-31.
7. Parasuraman, A., Zeithaml, V. and Berry, L. 1994. Alternative scales for measuring service quality: a Comparative Assessment based on psychometric and diagnostic criteria. Jour¬nal of Retailing 70(3): 201-30.
8. Rosenthal, R. et al. 1977. The PONS Test: measuring sensitivity to non-verbal cues. In Advances in Psychological Assessment, ed. M. C. Reynolts. San Fransisco: Josey-Bass.
9. The Readers’ Digest Great Encyclopedic Dictionary. 1964. Vol. 1 (A-L). The Readers’ Digest Association, Oxford University Press, Great Britain, p. 290.
10. University of Arkansas. 1993. ‘Face to lace’, tourism hospitality training, AG-128-01-93. University of Arkansas Cooperative Extension Service. Http://www.msue.msu.edu/msue/imp/modtd/33200131.html
11. Vassiliou, 2001. Work motivation and outdoor activities in Greece. Unpublished Masters’ thesis. Department of Physical Education and Sports Sciences, Democritus University of Thrace, Greece.
12. Zeithaml, V., Berry, L. and Parasuraman, A. 1993. The nature and determinants of customers’ expectations from service. Journal of Academy of Marketing Science 21: 1-2.