BT's adoption of customer centric design

Applied Ergonomics

Volumn 46, Issue PB, 2015, Pages 279-283

  Chamberlain, Mark ^a   Esquivel, Jacqueline ^a   Miller, Fiona ^a   Patmore, Jeff ^a  

^a BT Group   (United Kingdom)

Author keywords

Business transformation; Customer centric design; Inclusive design; Inclusive products

Indexed keywords

ERGONOMICS;

BUSINESS TRANSFORMATIONS; CUSTOMER-CENTRIC; DESIGN CASE STUDIES; INCLUSIVE DESIGN; INCLUSIVE PRODUCTS; SPECIAL SECTIONS;

PRODUCT DESIGN;

ARTICLE; AWARENESS; CONSUMER; COOPERATION; COST BENEFIT ANALYSIS; EQUIPMENT DESIGN; HUMAN; INCOME; MARKETING; PERSONAL EXPERIENCE; PRODUCT DEVELOPMENT; PUBLICATION; SOCIAL BEHAVIOR; STRATEGIC PLANNING; TELECOMMUNICATION; TELECONSULTATION; TELEPHONE; HEALTH SERVICES RESEARCH; ORGANIZATION AND MANAGEMENT; TECHNOLOGY; UNITED KINGDOM;

EQUIPMENT DESIGN; GREAT BRITAIN; ORGANIZATIONAL CASE STUDIES; SOCIAL RESPONSIBILITY; TECHNOLOGY; TECHNOLOGY TRANSFER; TELEPHONE;

EID: 84916886353     PISSN: 00036870     EISSN: 18729126     Source Type: Journal    
DOI: 10.1016/j.apergo.2013.03.009     Document Type: Article

References (3)

1. BSI Design Management Systems - Managing Inclusive Design 2005, British Standard 7000-6:2005.
2. Clarkson J., Coleman R., Keates S., Lebbon C. Inclusive Design: Designing for the Whole Population 2003, Springer.
3. Philips The Philips Index: Calibrating the Convergence of Healthcare, Lifestyle and Technology. A Web-based Survey of 1500 Internet Users Aged 18-75 2004, http://www.usa.philips.com.