Product delivery service provider selection and customer satisfaction in the era of internet of things: A Chinese e-retailers' perspective

International Journal of Production Economics

Volumn 159, Issue , 2015, Pages 104-116

  Yu, Jie ^a   Subramanian, Nachiappan ^a   Ning, Kun ^a   Edwards, David ^a  

^a The University of Nottingham Ningbo China   (China)

Author keywords

Customer satisfaction; E commerce; Product delivery service provider; Triads

Indexed keywords

COMPETITION; ELECTRONIC COMMERCE; INNOVATION; INTERNET OF THINGS; SALES;

INNOVATIVE PRODUCT; INTERNET OF THING (IOT); PERFORMANCE FRAMEWORKS; PRODUCT DELIVERY; SELECTION CRITERIA; TRIADS;

CUSTOMER SATISFACTION;

EID: 84915793308     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2014.09.031     Document Type: Article

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