The Relationship between Change and Satisfaction: Parents' Experiences in a Child and Adolescent Mental Health Service

Australian and New Zealand Journal of Family Therapy

Volumn 23, Issue 2, 2002, Pages 79-89

  Stacey, Kathleen ^a   Allison, Steve ^b   Dadds, Vicki ^b   Roeger, Leigh ^b   Wood, Andrew ^b   Martin, Graham ^b  

^a FLINDERS MEDICAL CENTRE   (Australia)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84908872498     PISSN: 0814723X     EISSN: 14678438     Source Type: Journal    
DOI: 10.1002/j.1467-8438.2002.tb00492.x     Document Type: Article

References (40)

1. Achenbach, T. M., 1991. Manual for the Child Behaviour Checklist, Burlington. University of Vermont Department of Psychiatry.
2. Allison, S., Roeger, L., Dadds, V., Wood, A., &, Martin, G., 1999. Much Briefer Assessments of Children and Adolescents, Australasian Psychiatry, 7: 338-340.
3. Allison, S., Roeger, L., Dadds, V., &, Martin, G., 2000. Brief Therapy for Children's Mental Health Problems: Outcomes in a Rural Setting, Australian Journal of Rural Health, 8: 161-166.
4. Australian Health Ministers, 1998. Second National Mental Health Plan, Canberra, Australian Government Publishing Service.
5. Bachelor, A., &, Horvath, A., 1999. The Therapeutic Relationship. In, M. Hubble, B. Duncan, &, S. Miller, (Eds), The Heart and Soul of Change: What Works in Therapy, Washington DC, American Psychological Association.
6. Blackmon, L., Kaak, H., &, Ranseen, J., 1997. Consumer Satisfaction with Telemedicine Child Psychiatry Consultation in Rural Kentucky, Psychiatric Services, 48, 11: 1464-1466.
7. Bowl, R., 1996. Involving Service Users in Mental Health Services: Social Services Departments and the National Health Service and Community Care Act 1990, Journal of Mental Health, 5, 3: 287-303.
8. Brestan, E., Jacobs, J., Rayfield, A., &, Eybert, S., 1999. A Consumer Satisfaction Measure for Parent-Child Treatments and its Relation to Measures of Child Behaviour Change, Behaviour Therapy, 30: 17-30.
9. Byas, A., Hills, D., Meech, C., Read, L., Stacey, K., Thompson, E., &, Wood, A., 2002. Co-researching Consumer Experiences of Child and Adolescent Mental Health Services: Reflections and Implications. Families, Systems & Health. 20, 2: 75-89.
10. Charmaz, K., 2000. Grounded Theory: Objectivist and Constructivist Methods. In, N. Denzin, &, Y. Lincoln, (Eds), Handbook of Qualitative Research (2nd edn), Thousand Oaks, CA, Sage.
11. Commonwealth Department of Health and Aged Care, 2000. Promotion, Prevention and Early Intervention for Mental Health: A Monograph, Canberra, Mental Health and Special Programs Branch, Commonwealth Department of Health and Aged Care.
12. Crotty, M., 1998. The Foundations of Social Research, St Leonards, NSW, Allen & Unwin.
13. Daly, K., 1992. The Fit Between Qualitative Research and Characteristics of Families. In, J. Gilgun, K. Daly, &, G. Handel, (Eds), Qualitative Methods in Family Research, Newbury Park, CA, Sage.
14. Denzin, N., &, Lincoln, Y., (Eds), 2000. Handbook of Qualitative Research (2nd edn), Thousand Oaks, CA, Sage.
15. Erlandson, D., Harris, E., Skipper, B., &, Allen, S., 1993. Doing Naturalistic Inquiry: A Guide to Methods, Newbury Park, CA, Sage.
16. Eyers, K., Brodaty, H., Roy, K., Parker, G., Boyce, P., Wilhelm, K., Hickie, I., &, Mitchell, P., 1994. Patient Satisfaction with a Mood Disorders Unit: Elements and Components, Australian and New Zealand Journal of Psychiatry, 28: 279-287.
17. Gilgun, J., 1992. Definitions, Methodologies and Methods in Qualitative Family Research. In, J. Gilgun, K. Daly, &, G. Handel, (Eds), Qualitative Methods in Family Research, Newbury Park, CA, Sage.
18. Graham, J., 1998. Health Outcomes: A Consumer's Perspective, Health Outcomes Bulletin, 9 (Summer): 11-14.
19. Hampson, R., O'Hanlon, J., Franklin, A., Pentony, M., Fridgant, L., and, Heins, T., 1999. The Place of Single Session Family Consultations: Five Years' Experience in Canberra, ANZJFT, 20: 195-200.
20. Hills, D., Stacey, K., &, Thompson, E., 1998. Collaborative Research in Action. Paper presented at the 3rd National Child & Adolescent Mental Health Conference, Sydney, Australia.
21. Jacobson, N., &, Christensen, A., 1995. Studying the Effectiveness of Psychotherapy: How Well Can Clinical Trials Do the Job? American Psychologist, 50, 12: 1031-1039.
22. Kilner, D., &, Were, K., 1997. Pursuing Customer Satisfaction in the Human Services: An Organisational Handbook, Stepney, SA, Social Options Australia.
23. Kotsopoulos, S., Elwood, S., &, Oke, L., 1989. Parent Satisfaction in a Child Psychiatric Service, Canadian Journal of Psychiatry, 34: 530-533.
24. Kuehl, B., Newfield, N., &, Joanning, H., 1990. A Client-based Description of Family Therapy, Journal of Family Psychology, 3, 3: 310-321.
25. Loff, C., Trigg, L., &, Cassels, C., 1987. An Evaluation of Consumer Satisfaction in a Child Psychiatric Service: Viewpoints of Patients and Parents, American Journal of Orthopsychiatry, 57, 1: 132-134.
26. Lunnen, K., &, Ogles, B., 1998. A Multiperspective, Multivariable Evaluation of Reliable Change, Journal of Consulting and Clinical Psychology, 66, 2: 400-410.
27. Lyons, J., Howard, K., O'Mahoney, M., &, Lish, J., 1997. The Measurement and Management of Clinical Outcomes in Mental Health, NY, John Wiley.
28. Macran, S., Ross, H., Hardy, G., &, Shapiro, D., 1999. The Importance of Considering Clients' Perspectives in Psychotherapy Research, Journal of Mental Health, 8: 325-337.
29. Mauricette R., 1998. Mental Health Promotion: A Framework for Practice (Social Action Series), Toronto, Canadian Mental Health Association.
30. McGurk, H., 1995. Satisfaction with Human Services in the 1990s. Paper presented at the 'Social Options Conference on Consumer Satisfaction in Human Services', Adelaide, South Australia, 15 March.
31. Nicholson, S., 1989. Outcome Evaluation of Therapeutic Effectiveness, ANZJFT, 10: 77-83.
32. Pinsof, W., &, Wynne, L., 1995. The Efficacy of Marital and Family Therapy: An Empirical Overview, Conclusions and Recommendations, Journal of Marital and Family Therapy, 21: 585-613.
33. Reimers, S., 2001. Understanding Alliances. How Can Research Inform User-friendly Practice? Journal of Family Therapy, 23: 46-62.
34. Reimers, S., &, Treacher, A., 1995. Introducing User-friendly Family Therapy, London, Routledge.
35. Ruggeri, M., &, Dall'Agnola, R., 1993. The Development and Use of the Verona Expectations for Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for Measuring Expectations and Satisfaction with Community-based Psychiatric Services in Patients, Relatives and Professionals, Psychological Medicine, 23: 511-523.
36. Salzer, M., 1997. Consumer Empowerment in Mental Health Organizations: Concept, Benefits and Impediments, Administration and Policy in Mental Health, 24, 5: 425-434.
37. Stacey, K., Allison, S., Dadds, V., Roeger, L., Wood, A., &, Martin, G., 2001. Maintaining the Gains after Brief Family Therapy? Parents' Descriptions of What Worked in the Year after Therapy, ANZJFT, 22, 4: 181-188.
38. Stacey, K., Allison, S., Roeger, L., &, Wood, A., 2001. Consumer Satisfaction and Outcomes: Report of the 1996-2000 Research Program Evaluating Southern Child and Adolescent Mental Health Services, Adelaide, Southern Child and Adolescent Mental Health Service.
39. Stacey, K., Wood, A., Byas, A., Meech, C., &, Read, L., 1997. 'Look at our Change since We've Been Here!': Breathing Life into Collaborative Research. Paper presented at the 'Journeying Together: Australian Family Therapy Conference', Adelaide, Australia.
40. Wylie, Sykes M., 1997. Consumer-driven Therapy. The Family Therapy Networker, July/Aug: 35-41.