Customer satisfaction evaluation method for customized product development using Entropy weight and Analytic Hierarchy Process

Computers and Industrial Engineering

Volumn 77, Issue , 2014, Pages 80-87

  Li, Li ^a,b   Liu, Fei ^b   Li, Congbo ^b  

^a SOUTHWEST UNIVERSITY   (China)

^b CHONGQING UNIVERSITY   (China)

Author keywords

Analytic Hierarchy Process (AHP); Customer satisfaction (CS); Customized product development; Entropy weight; Satisfaction evaluation

Indexed keywords

ANALYTIC HIERARCHY PROCESS (AHP); ENTROPY WEIGHTS; SATISFACTION EVALUATION;

EID: 84908094641     PISSN: 03608352     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cie.2014.09.009     Document Type: Article

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