The experience economy: Past, present and future

Handbook on the Experience Economy

Volumn , Issue , 2013, Pages 21-44

  Pine, B Joseph ^a   Gilmore, James H ^b  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

^b UNIVERSITY OF VIRGINIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84907079995     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781781004227.00007     Document Type: Chapter

References (33)

1. Boswijk, A., E. Peelen and S. Olthof. (2012), Economy of Experiences, 3rd edn, Amsterdam: The European Centre for the Experience and Transformation Economy BV.
2. Brook, P. (1968), The Empty Space, New York: Touchstone.
3. Carter, T.J. and T. Gilovich. (2010), ‘The relative relativity of material and experiential purchases’, Journal of Personality and Social Psychology, 98 (1), 146-59.
4. Davenport, T.H. and J.C. Beck. (2002), The Attention Economy: Understanding the New Currency of Business, Boston, MA: Harvard Business School Press.
5. Davis, S. (1987), Future Perfect, Reading, MA: Addison-Wesley.
6. Florida, R. (2002), The Rise of the Creative Class, New York: Basic Books.
7. Freytag, G. (1898), Technique of the Drama, 2nd edn, Chicago, IL: Scott, Foresman.
8. Gilmore, J.H. and B.J. Pine II. (1997), ‘Beyond goods and services’, Strategy and Leadership, 25 (3), 10-18.
9. Gilmore, J.H. and B.J. Pine II (eds). (2000), Markets of One: Creating Customer-unique Value through Mass Customization, Boston, MA: Harvard Business School Press.
10. Gilmore, J.H. and B.J. Pine II. (2007), Authenticity: What Consumers Really Want, Boston, MA: Harvard Business School Press.
11. Goffman, E. (1959), The Presentation of Self in Everyday Life, New York: Anchor Books.
12. IDEO (n.d.), http://www.ideo.com/.
13. Jensen, R. (1999), The Dream Society, New York: McGraw-Hill.
14. Lebergott, S. (1993), Pursuing Happiness: American Consumers in the Twentieth Century, Princeton, NJ: Princeton University Press.
15. Ogilvy, J. (1985), ‘The Experience Industry: A Leading Edge Report from the Values and Lifestyles Program’, report 724, Menlo Park, CA: SRI International Business Intelligence.
16. Oldenburg, R. (1997), The Great Good Place: Cafés, Coffee Shops, Community Centers, Beauty Parlors, General Stores, Bars, Hangouts and How They Get You through the Day, New York: Marlowe and Company.
17. Pine II, B.J. (1993), Mass Customization: The New Frontier in Business Competition, Boston, MA: Harvard Business School Press.
18. Pine II, B.J. and J.H. Gilmore. (1997), ‘How to profit from experience’, Wall Street Journal, 4 August.
19. Pine II, B.J. and J.H. Gilmore. (1998), ‘Welcome to the experience economy’, Harvard Business Review, 76 (4), 97-105.
20. Pine II, B.J. and J.H. Gilmore. (1999), The Experience Economy: Work is Theatre and Every Business a Stage, Boston, MA: Harvard Business School Press.
21. Pine II, B.J. and J.H. Gilmore. (2000), ‘Satisfaction, sacrifice, surprise: three small steps create one giant leap into the experience economy’, Strategy and Leadership, 28 (1), 18-23.
22. Pine II, B.J. and J.H. Gilmore. (2011), The Experience Economy, Updated Edition, Boston, MA: Harvard Business Review Press.
23. Pine II, B.J. and K.C. Korn. (2011), Infinite Possibility: Creating Customer Value on the Digital Frontier, San Francisco, CA: Berrett-Koehler.
24. Prahalad, C.K. and V. Rasmaswamy. (2004), The Future of Competition: Co-creating Unique Value with Customers, Boston, MA: Harvard Business School Press.
25. Rifkin, J. (2000), The Age of Access: The New Culture of Hypercapitalism, Where all of Life is a Paid-for Experience, New York: Jeremy P. Tarcher and Putnam.
26. ‘Schrager’s new design for living’. (2012), CMW, 12 February, available at http://www.c-mw.net/featuredetails/114/schrager-s-new-design-for-living (accessed 30 October 2012).
27. Schulze, G. (1992), Die Erlebnisgesellschaft: Kultursoziologie der Gegenwart (The Experience Society: Cultural Sociology of the Present Time), Frankfurt am Main: Campus Verlag.
28. Smith, A. (1776), An Inquiry into the Nature and Causes of the Wealth of Nations, reprinted 1994, Modern Library edn, New York: Random House.
29. Snel, A. (2011), ‘For the love of experience: changing the experience economy discourse’, PhD dissertation, University of Amsterdam, Amsterdam.
30. The Economist. (2006), ‘Economics discovers its feelings’, 23 December, p. 34.
31. Toffler, A. (1970), Future Shock, New York: Bantam Books.
32. Toffler, A. (1980), The Third Wave, New York: Bantam Books.
33. Van Boven, L. and T. Gilovich. (2003), ‘To do or to have? That is the question’, Journal of Personality and Social Psychology, 85 (6), 1193-202.