Peripheral response: Microblogging during the 22/7/2011 Norway attacks

ISCRAM 2012 Conference Proceedings - 9th International Conference on Information Systems for Crisis Response and Management

Volumn , Issue , 2012, Pages

  Perng, Sung Yueh ^a   Büscher, Monika ^a   Wood, Lisa ^a   Halvorsrud, Ragnhild ^b   Stiso, Michael ^b   Ramirez, Leonardo ^c   Al Akkad, Amro ^c  

^a LANCASTER UNIVERSITY   (United Kingdom)

^b SINTEF   (Norway)

^c FRAUNHOFER INSTITUTE FOR APPLIED INFORMATION TECHNOLOGY FIT   (Germany)

Author keywords

Microblogging; Norway attacks; Peripheral response; Resource coordination; Situation awareness

Indexed keywords

INFORMATION SYSTEMS;

MICROBLOGGING; NORWAY ATTACKS; PERIPHERAL RESPONSE; RESOURCE COORDINATIONS; SITUATION AWARENESS;

PROFESSIONAL ASPECTS;

EID: 84905566395     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (32)

1. th International ISCRAM Conference, Lisbon, Portugal.
2. Bertelsen, O. W., and Bødker, S. (2001) Cooperation in Massively Distributed Information spaces, Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work, Norwell, MA, USA.
3. Chouliaraki, L. (2008) The Mediation of Suffering and the Vision of a Cosmopolitan Public, Television and New Media, 9, 5, 371-391.
4. Endsley, M. R. (1995) Toward a Theory of Situation Awareness in Dynamic Systems, Human Factors The Journal of the Human Factors and Ergonomics Society, 37, 1, 32-64.
5. Endsley, M. R., Bolte, B., and Jones, D. G. (2003) Designing for Situation Awareness: An Approach to User-Centered Design, Taylor and Francis, London.
6. Fischer, H. W. (2008) Response to Disaster: Fact Versus Fiction and Its Perpetuation The Sociology of Disaster, University Press of America, NY.
7. Hale, J. E. (2005) Crisis Response Communication Challenges: Building Theory From Qualitative Data, Journal of Business Communication, 42, 2, 112-134.
8. Harrald, J. R. (2006) Agility and Discipline: Critical Success Factors for Disaster Response, The ANNALS of the American Academy of Political and Social Science, 604, 1, 256-272.
9. Heath, C., and Luff, P. (1992) Collaboration and Control: Crisis Management and Multimedia Technology in London Underground Line Control Rooms, Computer Supported Cooperative Work, 1, 1-2, 69-94.
10. Heath, C., Svensson, M. S., Hindmarsh, J., Luff, P., and vom Lehn, D. (2002) Configuring Awareness, Computer Supported Cooperative Work, 11, 3, 317-347.
11. Hughes, J., King, V., Rodden, T., and Andersen, H. (1994) Moving Out from the Control Room: Ethnography in System Design, Proceedings of the 1994 ACM conference on Computer supported cooperative work, NY, USA, 429-439.
12. Jenkins, R. (2010) The 21st Century Interaction Order, In M. H. Jacobson (ed.) The Contemporary Goffman, Routledge, NY, 257-273.
13. Kavanaugh, A., Yang, S., and Li, L. T. (2011) Microblogging in Crisis Situations: Mass Protests in Iran, Tunisia, Egypt, Proceedings of the CHI Conference on Human Factors in Computing Systems, Vancouver, Canada.
14. Kendra, J., Wachtendorf, T., and Quarantelli, E. L. (2003) The Evacuation of Lower Manhattan by Water Transport on September 11: An Unplanned "Success", Joint Commission Journal on Quality and Patient Safety, 29, 6, 316-318.
15. Landgren, J. (2011, April 27) Challenges of Government Authorities' Use of Social Media. presented at the Centre for Interdisciplinary Studies (ZiF), Bielefeld University.
16. th International ISCRAM Conference, Seattle, USA.
17. Ling, R. and Yttri, B. (2002) Hyper-coordination via Mobile Phones in Norway, In Katz, J. and Aakhus, M. (eds.) Perpetual Contact: Mobile Communication, Private Talk, Public Performance, Cambridge University Press, Cambridge, 139-169.
18. Mendonca, D. (2007) Decision Support for Improvisation in Response to Extreme Events: Learning from the Response to the 2001 World Trade Center Attack, Decision Support Systems, 43, 3, 952-967.
19. Mendonça, D., Jefferson, T., and Harrald, J. (2007) Emergent Interoperability: Collaborative Adhocracies and Mix and Match Technologies in Emergency Management, Security, 50, 1-7.
20. Morrow, N., Mock, N., Papendieck, A., and Kocmich, N. (2011) Independent Evaluation of the Ushahidi Haiti Project. Ushahidi Haiti Independent Evaluation. Retrieved from http://sites.google.com/site/haitiushahidieval/documents/ Ushahidi-Haiti-Eval-final.pdf?attredirects=0
21. Palen, L., Anderson, K. M., Mark, G., Martin, J., Sicker, D., Palmer, M., and Grunwald, D. (2010) A vision for technology-mediated support for public participation & assistance in mass emergencies & disasters, Proceedings of the 2010 ACMBCS Visions of Computer Science Conference, Edinburgh, UK.
22. Palen, L., Vieweg, S., and Anderson, K. M. (2011) Supporting "Everyday Analysts" in Safety-and Time-Critical Situations, The Information Society, 27, 1, 52-62.
23. Palen, L., Vieweg, S., Liu, S. B., and Hughes, A. L. (2009) Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event, Social Science Computer Review, 27, 4, 467-480.
24. Quarantelli, Enrico L. (1988) Disaster Crisis Management: A Summary of Research Findings, Journal of Management Studies, 25, 4, 373-385.
25. Sheller, M., and Urry, J. (2006) The New Mobilities Paradigm, Environment and Planning A, 38, 207-226.
26. Stallings, R. A., and Quarantelli, E. L. (1985) Emergent citizen groups and emergency management, Public Administration Review, 45, 93-100.
27. Starbird, K., and Palen, L. (2011) "Voluntweeters": Self-Organizing by Digital Volunteers in Times of Crisis, Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, Vancouver, Canada.
28. th International ISCRAM Conference, Seattle, USA.
29. th International ISCRAM Conference, Washington, DC, USA.
30. Verma, S., Vieweg, S., Corvey, W. J., Palen, L., Martin, J. H., Palmer, M., Schram, A., and Anderson K. M. (2011) Natural Language Processing to the Rescue? Extracting "Situational Awareness" Tweets during Mass Emergency, Proceedings of the Fifth International AAAI Conference on Weblogs and Social Media, Barcelona, Spain.
31. Vieweg, S., Hughes, A. L., Starbird, K., and Palen, L. (2010) Microblogging During Two Natural Hazards Events: What Twitter May Contribute to Situational Awareness, Proceedings of the 28th international conference on Human factors in computing systems, Atlanta, USA.
32. Wellman, B., and Frank, K. (2001) Network Capital in a Multi-level World: Getting Support from Personal Communities, In Lin, N. Cook, K. and Burt, R (eds.) Social Capital: Theory and Research, Aldine DeGruyter, Chicago, 233-273.