Managing integrated information flow for industrial service partnerships: A case study of aerospace firms

Procedia CIRP

Volumn 16, Issue , 2014, Pages 338-343

  Durugbo, Christopher ^a   Erkoyuncu, John A ^b  

^a UNIVERSITY OF BRISTOL   (United Kingdom)

^b CRANFIELD UNIVERSITY   (United Kingdom)

Author keywords

Case study; Cost; Industrial services; Information flow integration; Risk management and challenges for PSS; Uncertainty

Indexed keywords

AIRCRAFT COMMUNICATION; COSTS; OBSOLESCENCE; RISK MANAGEMENT; SUPPLY CHAINS; UNCERTAINTY ANALYSIS;

COMMUNICATION GAPS; EXPLORATORY STUDIES; INDUSTRIAL SERVICES; INFORMATION FLOWS; INTEGRATED INFORMATIONS; RESEARCH MODELS; SUPPLY CHAIN PARTNERS; UNCERTAINTY;

INFORMATION MANAGEMENT;

EID: 84905374672     PISSN: None     EISSN: 22128271     Source Type: Conference Proceeding    
DOI: 10.1016/j.procir.2014.01.032     Document Type: Conference Paper

References (26)

1. Rai, A., Patnayakuni, R., Seth, N. (2006). Firm performance impacts of digitally enabled supply chain integration capabilities, MIS Quarterly: Management Information Systems, 30, 225-246.
2. Childerhouse, P., Hermiz, R., Mason-Jones, R., Popp, A., Towill, D.R. (2003), Information flow in automotive supply chains -Identifying and learning to overcome barriers to change, Industrial Management and Data Systems, 103, 491-502.
3. Patnayakuni, R., Rai, A., Seth, N. (2006), Relational antecedents of information flow integration for supply chain coordination, Journal of Management Information Systems, 23, 13-49.
4. Gustin, C.M., Daugherty, P.J., Stank, T.P. (1995), The effects of information availability on logistics integration, Journal of Business Logistics, 16, 1-21.
5. Durugbo, C. (2011), Modelling information flows for organisations delivering microsystems technology, PhD Thesis, Cranfield University.
6. Erkoyuncu, J.A. (2011), Cost uncertainty management and modelling for industrial product-service systems, PhD Thesis, Cranfield University.
7. Van der Vorst, J., Beulens, A., (2002), Identifying sources of uncertainty to generate supply chain redesign strategies, International Journal of Physical Distribution & Logistics Management, 32, p. 409-30.
8. Fiala, P. (2005), Information sharing in supply chains, Omega, 33, p. 419-423.
9. Krovi, R., Chandra, A., Rajagopalan, B. (2003), Information flow parameters for managing organizational processes, Communications of the ACM, 46, p. 77-82.
10. Noonan, P.S. and Tenaglia, M.S. (1998), How Information technology helps scenarios advance from consensus to decisiveness, In Fahey L., Randall, R., (Eds.), Learning from the Future: Competitive Foresight Scenarios, New York, NY: John Wiley and Sons, p. 384-401.
11. Montgomery, V. (2008), Leadership in Public Organizations: An Introduction. Armonk, New York: M.E. Sharpe.
12. Bensaou, M. (1997), Interorganizational cooperation: The role of information technology-an empirical comparison of U.S. and Japanese supplier relations, Information Systems Research, 8, p. 107-124.
13. Berger, C. R. and Bradac, J. J. (1982), Language and Social Knowledge: Uncertainty in Interpersonal Relationships, Arnold, London.
14. Eriksson, K. and Sharma, D. D. (2003), Modeling uncertainty in buyer-seller cooperation", Journal of Business Research, 56, p. 961-970.
15. Joshi, A.W. and Stump, R.L. (1999), The contingent effect of specific asset investments on joint action in manufacturer-supplier relationships: An empirical test of the moderating role of reciprocal asset investments, uncertainty, and trust, Journal of the Academy of Marketing Science, 27, p. 291-305.
16. Williamson, O.E. (1985), The Economic Institutions of Capitalism; Firms, Markets, Relational Contracting, The Free Press, New York.
17. Zeithaml, V.A., Bitner, M.J. (2003), Services Marketing: Integrating Customer Focus across the Firm, McGraw Hill, New York.
18. Holmström, J., Ala-Risku, T., Auramo, J., Collin, J., Eloranta, E., and Salminen, A. (2010), Demand-supply chain representation: A tool for economic organizing of industrial services, Journal of Manufacturing Technology Management, 21, p. 376-387.
19. Hsu, C. C., Kannan, V. R., Tan, K. C., & Leong, G. K. (2008). Information sharing, buyer-supplier relationships, and firm performance: A multi-region analysis. International Journal of Physical Distribution & Logistics Management, 38(4), 296-310.
20. Neu, W. A., & Brown, S. W. (2008). Manufacturers forming successful complex business services: Designing an organization to fit the market. International Journal of Service Industry Management, 19(2), 232-251.
21. Braverman, M., Constantine, N. and Slater, J. (2004), Foundations and Evaluation: Contexts and Practices for Effective Philanthropy, Jossey-Bass, San Francisco.
22. Yin, R.K. (2009), Case Study Research: Design and Methods (Fourth Edition), SAGE Publications, California, CA.
23. Johnstone, S., Dainty, A., Wilkinson, A. (2009), Integrating products and services through life: An aerospace experience, International Journal of Operations and Production Management, 29, p. 520-538.
24. Boyatzis, R. (1998), Transforming Qualitative Information: Thematic and Code Development, Sage Publications. Thousand Oaks, CA.
25. Walsham, G. (1993), Interpreting Information Systems in Organizations, Wiley, Chichester.
26. Hollins, B., 1993. Design in the service sector. Managing Service Quality, 3(3), 33-37.