Physical and verbal aggression encountered by out-of-hospital emergency responders in the autonomous community of Madrid: Differences between urgent and emergent care settings;Agresiones a los profesionales de las urgencias extrahospitalarias de la Comunidad de Madrid. Diferencias entre los servicios de urgencias y los de emergencias

Emergencias

Volumn 26, Issue 3, 2014, Pages 171-178

  Bernaldo De Quirós, Mónica ^a   Cerdeira, José Carlos ^b   Gómez, María Mar ^a   Piccini, Ana T ^a   Crespo, María ^a   Labrador, Francisco J ^a  

^a UNIVERSIDAD COMPLUTENSE DE MADRID   (Spain)

^b SUMMA 112   (Spain)

Author keywords

Emergency health services; Heath care personnel; Violence

Indexed keywords

EID: 84905022612     PISSN: 11376821     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (30)

1. Di Martino V. Workplace Violence in the Health Sector - Country Case Studies Brazil, Bulgaria, Lebanon, Portugal, South Africa, Thailand, plus an additional Australian Study: Synthesis Report. Ginebra: ILO/ICN/WHO/PSI; 2002.
2. Cooper C, Swanson N. Workplace Violence in the Health Sector - State of the Art. Ginebra: ILO/ICN/WHO/PSI Joint Programme on Workplace Violence in the Health Sector; 2002.
3. Farrell G, Bobrowski C, Bobrowski P. Scoping workplace aggression in nursing: findings from an Australian study. J Adv Nurs. 2006; 55:778-87.
4. Gacki-Smith J, Juarez AM, Boyett L, Hoymeyer C, Robinson L, MacLean SL. Violence against nurses working in US emergency departments. JONA. 2009;39:340-9.
5. Alexander DA, Klein S. Ambulance personnel and critical incidents. Br J Psychiatry. 2001;178:76-81.
6. Behnam M, Tillotson RD, Davis SM, Hobbs GR. Violence in the Emergency Department: A National Survey of Emergency Medicine Residents and Attending Physicians. J Emerg Med. 2011;40:565-79.
7. Kowalenko T, Walters BL, Khare RK, Compton S. Michigan College of Emergency Physicians Workplace Violence Task Force. Workplace violence: a survey of emergency physicians in the state of Michigan. Ann Emerg Med. 2005;46:142-7.
8. Ryan D, Maguire J. Aggression and violence a problem in Irish. Accident and Emergency Departments. J Nurs Manag. 2006;14:106-15.
9. Pawlin S. Reporting violence. Emerg Nurse. 2008;16:16-21.
10. Stirling G, Higgins JE, Cooke MV. Violence in A&E departments: a systematic review of the literature. Accid Emerg Nurs. 2001;9:77-85.
11. Uzun O. Perceptions and experiences of nurses in Turkey about verbal abuse in clinical settings. J Nurs Scholarsh. 2003;35:81-5.
12. Woolam S. A stance against violence. Emerg Nurse. 2007;15:6-8.
13. Alameddine M, Kazzi A, El-Jardali F, Dimassi H, Maalouf S. Occupational violence at Lebanese emergency departments: prevalence, characteristics and associated factors. J Occup Health. 2011;53:455-64.
14. Esmaeilpour M, Salsali M, Ahmadi F. Workplace violence against Iranian nurses working in emergency departments. Int Nurs Rev. 2011;58:130-7.
15. Senuzun Ergün F, Karadokvovan A. Violence towards nursing staff in emergency departments in one Turkish city. Int Nurs Rev. 2005;52:154-60.
16. Grange JT, Corbett SW. Violence against EMS personnel. Prehosp Emerg Care. 2002;6:186-90.
17. Skibeli Joa T, Morken T. Violence towards personnel in out-of-hours primary care: A cross-sectional study. Scand J Prim Health Care. 2012;30:55-60.
18. Petzäll K, Tällberg J, Lundin T, Suserud BO. Threats and violence in the Swedish pre-hospital emergency care. Int Emerg Nurs. 2011;19:5-11.
19. Suserud BO, Blomquist M, Johansson I. Experiences of threats and violence in the Swedish ambulance service. Accid Emerg Nurs. 2002;10:127-35.
20. Koritsas S, Boyle M, Coles J. Factors associated with workplace violence in paramedics. Prehosp Disaster Med. 2009;24:417-21.
21. Boyle M, Koritsas S, Coles J, Stanley J. A pilot study of workplace violence towards paramedics. Emerg Med J. 2007;24:760-3.
22. Martínez-Jarreta B, Gascón S, Santed MA, Goicoechea J. Análisis médico- legal de las agresiones a profesionales sanitarios. Aproximación a una realidad silenciosa y a sus consecuencias para la salud. Med Clin (Barc.). 2007;128:307-10.
23. Winstanley S, Whittington R. Aggression towards health care staff in a UK general hospital: variation among professions and departments. J Clin Nurs. 2004;13:3-10.
24. Gascón S, Leiter MP, Pereira JP, Cunha MJ, Albesa A, Montero-Marín J, et al. The role of aggressions suffered by healthcare workers as predictors of burnout. J Clin Nurs. 2013;22:3120-9.
25. Crilly J, Chaboyer W, Creedy D. Violence toward emergency department nurses by patients. Accid Emerg Nurs. 2004;12:67-73.
26. Gates D, Fitzwater E, Telintelo S, Succop P, Sommers MS. Preventing assaults by nursing home residents: Nursing assistants' knowledge and confidence-a pilot study. J Am Med Dir Assoc. 2002;3:366-70.
27. Grange JT, Corbett SW. Violence against EMS personnel. Prehosp Emerg Care. 2002;6:186-90.
28. Gascón S, Martínez-Jarreta B, González-Andrade JF, Santed MA, Casalod Y, Rueda MA. Aggression towards health care workers in Spain: a multi-facility study to evaluate the distribution of growing violence among professionals, health facilities and departments. Int J Occup Environ Health. 2009;15:30-6.
29. Gerberich SG, Church TR, McGovern PM, Hansen H, Nachreiner NM, Geisser H, et al. Risk factors for work-related assaults on nurses. Epidemiology. 2005;16:704-9.
30. James A, Madeley R, Dove A. Violence and aggression in the emergency department. Emerg Med J. 2006;23:431-4.