Patient satisfaction: History, myths, and misperceptions

Virtual Mentor

Volumn 15, Issue 11, 2013, Pages 982-987

  Siegrist, Richard Bolton ^a  

^a HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; HUMAN; PATIENT SATISFACTION;

HUMANS; PATIENT SATISFACTION;

EID: 84904033834     PISSN: 19377010     EISSN: None     Source Type: Journal    
DOI: 10.1001/virtualmentor.2013.15.11.mhst1-1311     Document Type: Review

References (18)

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2. Centers for Medicare and Medicaid Services. Fiscal year 2009 quality measure reporting for 2010 payment update. https://www.cms.gov/Medicare/Quality-Initiatives-PatientAssessment-Instruments/HospitalQualityInits/Downloads/HospitalRHQDAPU20080 8.pdf. Accessed October 9, 2013.
3. Centers for Medicare and Medicaid Services. Hospital Compare: year 2005 to 2008 archive. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-AssessmentInstruments/HospitalQualityInits/Downloads/Year-2005-to-2008-Archive-.zip. Accessed October 9, 2013.
4. Centers for Medicare and Medicaid Services. Hospital Compare: year 2009 to 2010. http://downloads.cms.gov/files/HospitalYear2009To2010.zip. Accessed October 9, 2013.
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6. Centers for Medicare and Medicaid Services. Hospital Compare: archived August 2011. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/Downloads/Archived-August-2011-4Q09-3Q10.zip. Accessed October 9, 2013.
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8. Centers for Medicare and Medicaid Services. Hospital Compare: archived May 2012. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/
9. HospitalQualityInits/Downloads/Archived-May-2012-3Q10-2Q11.zip. Accessed October 9, 2013.
10. Centers for Medicare and Medicaid Services. Hospital Compare: archived October 2012. http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQualityInits/Downloads/Archived-October-2012-1Q11-4Q11.zip. Accessed October 9, 2013.
11. Centers for Medicare and Medicaid Services. Survey of patients' hospital experiences (HCAHPS). https://data.medicare.gov/Hospital-Compare/Survey-of-Patients-HospitalExperiences-HCAHPS-/rj76-22dk. Accessed June 8, 2013. When the next year's data becomes the “current” set, this set will be available in the archive section: http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/HospitalQuality Inits/HospitalCompare.html.
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