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Volumn 23, Issue 3, 2014, Pages 178-187

Assessing and addressing patient satisfaction in a longer-term inpatient psychiatric hospital: Preliminary findings on the menninger quality of care measure and methodology

Author keywords

Patient satisfaction; Psychiatric hospitals; Psychometrics; Quality improvement

Indexed keywords

ADULT; FEMALE; HEALTH CARE QUALITY; HOSPITAL PATIENT; HUMAN; MALE; MENTAL HOSPITAL; MIDDLE AGED; PATIENT SATISFACTION; PRINCIPAL COMPONENT ANALYSIS; PSYCHOMETRY; QUESTIONNAIRE; REPRODUCIBILITY; STANDARDS; TOTAL QUALITY MANAGEMENT; UNITED STATES;

EID: 84903777423     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/QMH.0000000000000034     Document Type: Article
Times cited : (13)

References (11)
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    • Center for Medicare and Medicaid Services. Accessed August 30, 2013
    • Center for Medicare and Medicaid Services. HCAHPS: patients' perspectives of care survey. http://www.cms.gov/Medi care/Quality-Initiatives-Patient- Assessment-Instruments/Hos pitalQualityInits/HospitalHCAHPS.html. Accessed August 30, 2013.
    • HCAHPS: Patients' Perspectives of Care Survey
  • 3
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    • Centers for Medicare and Medicaid Services. Retrieved August 30, 2013
    • Centers for Medicare and Medicaid Services. CAHPS hospital survey. http://www.hcahpsonline.org. Retrieved August 30, 2013.
    • CAHPS Hospital Survey
  • 4
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    • Developing a quality management system for behavioral health care: The Cambridge Health Alliance Experience
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    • (2000) Harv Rev Psychiatry , vol.8 , pp. 251-260
    • Hermann, R.C.1    Regner, J.L.2    Erickson, P.3    Yang, D.4
  • 7
    • 84976923706 scopus 로고
    • A psychometric evaluation of 4-point and 6-point Likert-type scales in relation to reliability and validity
    • Chang L. A psychometric evaluation of 4-point and 6-point Likert-type scales in relation to reliability and validity. App Psychol Measure. 1994;18:205-216.
    • (1994) App Psychol Measure. , vol.18 , pp. 205-216
    • Chang, L.1
  • 8
    • 74549160873 scopus 로고    scopus 로고
    • Integrating outcomes assessment and research into clinical care in inpatient adult psychiatric treatment
    • Allen JG, Frueh BC, Ellis TE, et al. Integrating outcomes assessment and research into clinical care in inpatient adult psychiatric treatment. Bull Menninger Clin. 2009;73:259-295.
    • (2009) Bull Menninger Clin. , vol.73 , pp. 259-295
    • Allen, J.G.1    Frueh, B.C.2    Ellis, T.E.3
  • 9
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    • Improving health care for veterans by improving health care quality measures
    • Accessed September 10, 2013
    • Sox-Harris A. Improving health care for veterans by improving health care quality measures. Forum. 2012. http://www .hsrd.research.va.gov/publications/ internal/forum1012.pdf. Accessed September 10, 2013.
    • (2012) Forum
    • Sox-Harris, A.1
  • 10
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    • Baltimore, MD: Centers for Medicare & Medicaid Services, Accessed September 16, 2013
    • Summary of HCAHPS Survey Results. October 2011 to September 2012 Discharges. Baltimore, MD: Centers for Medicare & Medicaid Services. http://www.hcahpsonline. org/files/Report HEI July 2013 States.pdf. Accessed September 16, 2013.
    • Summary of HCAHPS Survey Results. October 2011 to September 2012 Discharges
  • 11
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    • The cost of satisfaction. A national study of patient satisfaction, health care utilization, expenditures, and mortality
    • Fenton JJ, Jerant AF, Bertakis KD, Franks P. The cost of satisfaction. A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012;172:405-411.
    • (2012) Arch Intern Med. , vol.172 , pp. 405-411
    • Fenton, J.J.1    Jerant, A.F.2    Bertakis, K.D.3    Franks, P.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.