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Volumn 8484 LNCS, Issue , 2014, Pages 42-57

Queue mining - Predicting delays in service processes

Author keywords

[No Author keywords available]

Indexed keywords

DATA MINING; INFORMATION SYSTEMS; MODELS; SYSTEMS ENGINEERING;

EID: 84903203255     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-319-07881-6_4     Document Type: Conference Paper
Times cited : (92)

References (25)
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  • 8
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    • Stochastic processes occurring in the theory of queues and their analysis by the method of the imbedded markov chain
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    • Kendall, D.G.1
  • 10
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    • The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective
    • Houston, M.B., Bettencourt, L.A., Wenger, S.: The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective. Psychology and Marketing 15(8), 735-753 (1998)
    • (1998) Psychology and Marketing , vol.15 , Issue.8 , pp. 735-753
    • Houston, M.B.1    Bettencourt, L.A.2    Wenger, S.3
  • 12
    • 0023452671 scopus 로고
    • Perspectives on queues: Social justice and the psychology of queueing
    • Larson, R.C.: Perspectives on queues: Social justice and the psychology of queueing. Operations Research 35(6), 895-905 (1987)
    • (1987) Operations Research , vol.35 , Issue.6 , pp. 895-905
    • Larson, R.C.1
  • 16
    • 0020116649 scopus 로고
    • Some consequences of estimating parameters for the m/m/1 queue
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    • (1982) Operations Research Letters , vol.1 , Issue.2 , pp. 75-78
    • Schruben, L.1    Kulkarni, R.2
  • 19
    • 0010850527 scopus 로고
    • The trouble with diversity: Fork-join networks with heterogeneous customer population
    • Nguyen, V.: The trouble with diversity: Fork-join networks with heterogeneous customer population. The Annals of Applied Probability, 1-25 (1994)
    • (1994) The Annals of Applied Probability , pp. 1-25
    • Nguyen, V.1
  • 22
    • 84892422818 scopus 로고    scopus 로고
    • Prediction of remaining service execution time using stochastic petri nets with arbitrary firing delays
    • Basu, S., Pautasso, C., Zhang, L., Fu, X. (eds.) ICSOC 2013. Springer, Heidelberg
    • Rogge-Solti, A., Weske, M.: Prediction of remaining service execution time using stochastic petri nets with arbitrary firing delays. In: Basu, S., Pautasso, C., Zhang, L., Fu, X. (eds.) ICSOC 2013. LNCS, vol. 8274, pp. 389-403. Springer, Heidelberg (2013)
    • (2013) LNCS , vol.8274 , pp. 389-403
    • Rogge-Solti, A.1    Weske, M.2
  • 23
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    • Optimal prediction of queue lengths and delays in gi/m/m multiserver queues
    • Woodside, C.M., Stanford, D.A., Pagurek, B.: Optimal prediction of queue lengths and delays in gi/m/m multiserver queues. Operations Research 32(4), 809-817 (1984)
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    • Woodside, C.M.1    Stanford, D.A.2    Pagurek, B.3
  • 24
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    • Predicting queueing delays
    • Whitt,W.: Predicting queueing delays. Management Science 45(6), 870-888 (1999)
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    • Meersman, R., et al. (eds.) OTM 2012, Part I. Springer, Heidelberg
    • Folino, F., Guarascio, M., Pontieri, L.: Discovering Context-Aware Models for Predicting Business Process Performances. In: Meersman, R., et al. (eds.) OTM 2012, Part I. LNCS, vol. 7565, pp. 287-304. Springer, Heidelberg (2012)
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* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.