Usability evaluation as quality assurance of e-government services: The e-poupatempo case

IFIP Advances in Information and Communication Technology

Volumn 146, Issue , 2004, Pages 77-87

  Filgueiras, Lucia ^a   Aquino Jr , Plinio ^a   Tokairim, Vera ^b   Torres, Carlos ^b   Barbarian, Iara ^b  

^a UNIVERSITY OF SÃO PAULO   (Brazil)

^b Prodesp Poupatempo   (Brazil)

Author keywords

E govemment; Universal usability; Usability; Usability evaluation

Indexed keywords

ELECTRONIC COMMERCE; GOVERNMENT DATA PROCESSING; QUALITY ASSURANCE;

E-GOVEMMENT; E-GOVERNMENT SERVICES; EVALUATION METHODOLOGIES; GOVERNMENT SERVICES; UNIVERSAL USABILITY; USABILITY; USABILITY EVALUATION; USABILITY PROBLEMS;

USABILITY ENGINEERING;

EID: 84902581144     PISSN: 18684238     EISSN: None     Source Type: Book Series    
DOI: None     Document Type: Conference Paper

References (12)

1. ACM Interactions Special Issue 2003 HCI in Developing World, March-April 2003.
2. International Organization for Standardization, International Electrotechnical Commission, International Standard ISO/IEC9126 Information Technology-Software product evaluation-Quality characteristics and guidelines for their use. Geneva, 1991.
3. Accenture, eGovernment-More customer focused than ever before (April 29, 2004) digitalforum.accenture.com/DigitalForum/Global/CurrentEdition/Features/egov_more_cust_focused.htm
4. Governo do Estado de São Paulo, Projeto e-poupatempo, 2002 (in Portuguese)
5. F.B. Wood et al, A practical approach to e-government web evaluation, IEEE IT Pro, May-June, 2003.
6. B. Shneiderman, Universal usability, A CM Comm. 43, 5.
7. L.V.L Filgueiras, C. Torres and I. Barbarian, Next time I'll do it all by myself: enforcing proactivity of novice e-government users (April 29, 2004); www.acm.org/sigs/sigchi/cuu2003/NexttimeIlldoitallbymyself.pdf
8. J. Nielsen, Designing Web Usability, New Riders, 2000
9. V. Ahlstrom, K. Longo, Human Factors Design Standard, Report Number DOT/FAA/CT-03/05-HF-STD-001,2003
10. K. Keeker, Improving web site usability and appeal (April 29, 2004); http://msdn.microsoft.com/library/en-us/dnsiteplan/html/improvingsiteusa.asp
11. Online Office of the e-Envoy, Web guidelines (April 29, 2004); http://www.e-envoy.gov.uk/Resources/WebGuidelines/fs/en
12. Brasil, Comitê Executivo do Governo Eletrônico, Resolução no. 7 de 29 de julho de 2002 (in Portuguese), (April 29, 2004); http://federativo.bndes.gov.br/destaques/egov/docs/resolucao7_egov.pdf