An ethnographic study of technical support workers: Why we didn't build a tech support digital library

Proceedings of the ACM International Conference on Digital Libraries

Volumn , Issue , 2001, Pages 189-198

  Cunningham, Sally Jo ^a   Knowles, Chris ^a   Reeves, Nina ^b  

^a UNIVERSITY OF WAIKATO   (New Zealand)

^b UNIVERSITY OF GLOUCESTERSHIRE   (United Kingdom)

Author keywords

Ethnography; Requirements analysis; User studies

Indexed keywords

INFORMATION RETRIEVAL;

ETHNOGRAPHIC STUDY; ETHNOGRAPHY; INFORMATION BASE; REQUIREMENTS ANALYSIS; SUPPORT TOOL; TECHNICAL SUPPORT; USER STUDY;

DIGITAL LIBRARIES;

EID: 84901288189     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/379437.379480     Document Type: Conference Paper

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