PUBLIC EXPECTATIONS AND PUBLIC SCRUTINY: AN AGENDA FOR RESEARCH IN THE CONTEXT OF E-GOVERNMENT

9th Americas Conference on Information Systems, AMCIS 2003

Volumn , Issue , 2003, Pages 811-820

  Jain, Abhijit ^a   Patnayakuni, Ravi ^a  

^a TEMPLE UNIVERSITY   (United States)

Author keywords

E government; government accountability; public expectations; public scrutiny

Indexed keywords

GOVERNMENT DATA PROCESSING;

'CURRENT; DECEPTIVE INFORMATION; E-GOVERNMENT; E-GOVERNMENT SYSTEMS; GOVERNMENT ACCOUNTABILITY; GOVERNMENT INITIATIVES; GOVERNMENT PROJECTS; PUBLIC EXPECTATION; PUBLIC IS; PUBLIC SCRUTINY;

INFORMATION SYSTEMS;

EID: 84900152012     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (60)

1. Bhatnagar, Subhash “Central Vigilance Commission Website: A Bold Anticorruption Experiment,” Case Studies of the World Bank, http://www1.worldbank.org/publicsector/egov/cvc_cs.htm, 2001a.
2. Bhatnagar, Subhash “Philippine Customs Reform,” Case studies of the World Bank, http://www1.worldbank.org/publicsector/egov/philippinecustomscs.htm, 2001b.
3. Bhatnagar, Subhash and Vyas, Nitesh “Gyandoot: Community-Owned Rural Internet Kiosks,” Case studies of the World Bank, http://www1.worldbank.org/publicsector/egov/gyandootcs.htm, 2001.
4. Boudourides, Moses A. “New ICTs Policies”, Innovations for an e-Society: Challenges for Technology Assessment, ICITA 2001 Conference, Berlin, Oct 17-20, 2001.
5. Bretschneider, Stuart and Wittmer, Dennis “Organizational Adoption of Microcomputer Technology: The Role of Sector,” Information Systems Research (4:1), March 1993, pp. 88-108.
6. Burn, Janice M. and Robbins, Greg “Strategic Planning For E-Government: A Customer Value Based Model,” Americas Conference on Information Systems, 2001.
7. Bush, George W. “Presidential Memo on the Importance of E-Government,” http://www.whitehouse.gov/news/releases/2002/07/20020710-6.html, 10th July 2002.
8. CFOC “Meeting Minutes October 23, 2001,” Chief Financial Officers Council, US Government, http://www.cfoc.gov/documents/doc_cfo_mins10_23_01.htm, 2001.
9. CEG (Council for Excellence in Government) “E-Government: The Next American Revolution,” http://excelgov.org/usermedia/images/uploads/PDFs/bpnt4c.pdf, 2001.
10. Chen, Hsiang and Chang, Shih-Jye “The Virtual City of Direct Democracy,” Americas Conference on Information Systems, 2001.
11. City of Fullerton CA “Technology Task Force Minutes,” http://www.cityoffullerton.com/redev_serv/ttf/minutes022602.html, February 26, 2002.
12. Clinton, W.J. “Memorandum to the Heads of Executive Departments and Agencies, Subject: Electronic Government”, December 17, 1999,” http://govinfo.library.unt.edu/npr/library/direct/memos/elecgovrnmnt.html, 1999.
13. Cook, Meghan E. “What Citizens Want from E-Government”, Center for Technology in Government, University at Albany, SUNY, http://demo.ctg.albany.edu/publications/reports/what_citizens_want, 2000.
14. Coopersmith, Jonathan “Texas Politics and Fax Revolution,” Information Systems Research (7:1(March)), 1996, pp. 37-51.
15. CPRG (Cyberspace Policy Research Group) http://www.cyprg.arizona.edu, 2001.
16. Danzgler, James N. “Computers and the Frustrated Chief Executive,” MIS Quarterly (1:2(June)), 1977, pp. 43-52.
17. Dearstyne, Bruce W. “E-Business, e-Government & Information Proficiency”, Information Management Journal (35:4), 2001, pp. 16-21.
18. Dillehay, B.H. “E-Government as Virginia's Vision,” Spectrum: The Journal of State Government, http://stars.csg.org/spectrum/2002/Winter/wi02spec_24.pdf, 2002.
19. Elgarah, Wafa and Courtney, James F. “Enhancing The G2c Relationship Through New Channels Of Communication: Web-Based Citizen Input,” Americas Conference on Information Systems, 2002.
20. Fernandes, Danny; Gorr, Wilpen and Krishnan, Ramayya “Servicenet: An Agent-Based Framework For One-Stop E-Government Services,” Americas Conference on Information Systems, 2001.
21. Gant, Jon P. and Gant, Diana Burley “Web Portals And Their Role In E-Government,” Americas Conference on Information Systems, 2001.
22. Gefen, David; Warkentin, Merrill; Pavlou, Paul A. and Rose, Gregory M. “E-Government Adoption,” Americas Conference on Information Systems, 2002.
23. Granados, Estanislao C. and Masilungan, Eulogio Martin “Philippines Pilot E-Procurement System,” Case studies of the World Bank, http://www1.worldbank.org/publicsector/egov/philippines_eproc.htm, 2001.
24. Greenspan, Alan “Francis Boyer Lecture”, American Enterprise Institute, Washington D.C., December 5, 1996.
25. GSA “Citizens Expectations for Electronic Government Services”, Intergovernmental Advisory Board, Federation of Government Information Processing Councils, http://www.egov.vic.gov.au/pdfs/citizens1.pdf, September 2000.
26. Radics, Axel “Cristal: A Tool for Transparent Government in Argentina”, Case Studies of the World Bank, http://www1.worldbank.org/publicsector/egov/cristal_cs.htm, 2001.
27. Hall James P.; Kim, Tschangho John and Darter, Michael I. “Cost/Benefit Analysis of Enterprise-Wide Geographic Information System Implementation: Case of The Illinois Department Of Transportation,” Americas Conference on Information Systems, 2001.
28. Harwood, Richard “The alienated American voter,” Brookings Review (14:4(Fall)), 1996, pp. 32-35.
29. Huang, Wayne; Ambra, John D. and Bhalla, Vikrant “Key Factors Influencing The Adoption of E-Government in Australian,” Americas Conference on Information Systems, 2002.
30. ICMA (International City / County Management Association) “Electronic Government 2002,” http://www.icma.org/download/cat15/grp120/sgp224/egov2002web.pdf, 2002.
31. Johnston, Jocelyn and Romzek, Barbara “Contracting and Accountability in State Medicaid Reform: Rhetoric, Theories and Reality,” Public Administration Review (59:5), 1999, pp. 383-399.
32. Kahin, Brian “The U.S. National Information Infrastructure Initiative: The Market, the Web and the Virtual Project,” in National Information Infrastructure Initiatives (Brian Kahin and Ernest Wilson eds.), pp 150-189, MIT Press: Cambridge, Mass, 1997.
33. Khan, A. Zulfiqar; Shan, L. Pan and Devadoss; R. Paul “Experiences With Implementing Workflow Engine In The Public Sector: An Exploratory Study,” Americas Conference on Information Systems, 2001.
34. Krueger, Ann O. “Government failures in development,” Journal of Economic Perspectives (4:3(Summer)), 1990, pp. 9-23.
35. Lagroue, Harold J., III “The Impact of E-Government Initiatives: Louisiana.S .Express Lane. License and Vehicle Registration System,” Americas Conference on Information Systems, 2002.
36. Li, F. “Implementing e-Government Strategy in Scotland: Current Situation and Emerging Issues,” Journal of Electronic Commerce in Organizations, (1:2 (Apr-Jun)), 2003, pp. 44-65.
37. OECD “The e-government imperative: main findings”, Organization for Economic Cooperation and Development, http://webnet1.oecd.org/pdf/M00039000/M00039948.pdf, 2003.
38. OMB “Implementing the President' s Management Agenda for E-Government,” White House, http://www.whitehouse.gov/omb/egov/2003egov_strat.pdf, 2003.
39. Orrego, Claudio; Osorio, Carlos and Mardones, Rodrigo “Chile's Government Procurement E-System,” Case studies of the World Bank, http://www1.worldbank.org/publicsector/egov/eprocurement_chile.htm, 2000.
40. Parasuraman, A., Zeithaml, V.A. and Berry, L.L., “A conceptual model of service quality and its implications for future research,” Journal of Marketing (49:Fall), 1985, pp. 41-50.
41. Pardo, Theresa “Realizing the Promise of Digital Government: It’s More than Building a Web Site,” Center for Technology in Government, University at Albany/SUNY, http://www.cisp.org/imp/october_2000/10_00pardo.htm, October 2000.
42. Poon, Simpson “ESDLife of Hong Kong E-Government Application With An E-Business Spirit,” Americas Conference on Information Systems, 2002.
43. Quarzo[a], Ann “Plans for Census 2000,” Government Information Quarterly (17:2), 2000, pp. 97-108.
44. Rainey, Hal G.; Backoff, Robert W. and Levine, Charles H. “Comparing Public and Private Organizations,” Public Administration Review (36:2(March/April)), 1976, pp. 233-246.
45. Reichard, Christoph “The Impact of Performance Management on Transparency and Accountability in the Public Sector,” in Ethics and Accountability in a Context of Governance and New Public Management (Annie Hondeghem, ed.), IOS Press: Netherlands, 1998.
46. Rethemeyer, R. Karl “White Paper: Digital Government”, Developing a Basic Research Program for Digital Government Workshop, Kennedy School of Governmnet, Harvard University, http://www.ksg.harvard.edu/cbg/dgworkshop/scharf_white.pdf, 2002.
47. Robey, Daniel and Sahay, Sundeep “Transforming Work Through Information Technology: A Comparative Case Study of Geographic Information Systems in County Government,” Information Systems Research (7:1(March)), 1996, pp. 93-110.
48. Romzek, Barbara and Dubnick, Melvin “Accountability in the Public Sector: Lessons from the Challenger Tragedy,” Public Administration Review (47:3), 1997, pp. 227-238.
49. Rupp, Christian “Best Practice in eAustria: The Austrian Electronic Economic Chamber Project,” Americas Conference on Information Systems, 2002.
50. Sibley, Kathleen “The perils of e-government benchmarking”, Itbusiness.ca, http://www.plesman.com/index.asp? theaction=61&lid=1&sid=50246, October 2002.
51. Schwartz, Ari “The Ten Most Wanted Government Documents,” The Center For Democracy & Technology, http://www.cdt.org/righttoknow/10mostwanted/toc.html, 2003.
52. Stevens, John M., Cahill, Anthony G. and Laplante, Josephine M. “The Utilization of Information Systems Technology in State Financial Management: An Empirical Assessment,” Journal of Management Information Systems (8:1(Summer)), 1991, pp.107-128.
53. Taylor Nelson Sofres “E-Government Shows Strong Growth Globally,” Press Release, http://www.tnsofres.com/press/pressstory.cfm?storyID=627, 11th July, 2002.
54. UNPAN (United Nations Online Network in Public Administration and Finance) “Benchmarking E-government: A Global Perspective — Assessing the Progress of the UN Member States,” http://www.unpan.org/egovernment2.asp, 2002.
55. Walsham, Geoff and Sahay, Sundeep “GIS for District-Level Administration in India: Problems and Opportunities,” MIS Quarterly (23:1(March)), 1999, pp. 39-66.
56. Welch, Eric and Wong, Wilson “Public Administration in a Global Context: Bridging the Gaps of Theory and Practice between Western and Non-Western Nations,” Public Administration Review (58:1), 1998, pp. 40-49.
57. Welch, Eric and Wong, Wilson “Global Information Technology Pressure and Government Accountability: The Mediating Effect of Domestic Context of Web Openness,” Journal of Public Administration Research and Theory (11:4), 2001, pp. 509-538.
58. West, D.M. “State and Federal E-Government in the United States-2001,” Taubman Center for Public Policy, Brown University, http://www.brown.edu/Departments/Taubman_Center/Pdf/egovt01us.PDF, 2001.
59. White House, OMB (Office of Management and Budget), “Fiscal Budget 2003 Glossary,” http://www.whitehouse.gov/omb/budget/fy2003/bud35.html, 2003.
60. Zeithaml, V.A., Parasuraman, A., and Berry, L.L. “Delivering Quality Service”, The Free Press: New York, NY, 1990.