The perception of others: Inferring reputation from social media in the enterprise

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Volumn , Issue , 2014, Pages 756-766

  Jacovi, Michal ^a   Guy, Ido ^a   Kremer Davidson, Shiri ^a   Porat, Sara ^a   Aizenbud Reshef, Netta ^a  

^a IBM HAIFA RESEARCH LAB   (Israel)

Author keywords

Enterprise; Expertise; Influence; Reputation; Social media; Trust; Workplace

Indexed keywords

INDUSTRY; INTERACTIVE COMPUTER SYSTEMS;

EXPERTISE; INFLUENCE; REPUTATION; SOCIAL MEDIA; TRUST; WORKPLACE;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 84899015709     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2531602.2531667     Document Type: Conference Paper

References (38)

1. Alnemr, R. &Meinel, C. From reputation models and systems to reputation ontologies. Proc. IFIPTM'11, 99-116.
2. Bian, J., Liu, Y., Zhou, D., Agichtein, E., &Zha, H. Learning to recognize reliable users and content in social media with coupled mutual reinforcement. Proc. WWW'09, 51-60.
3. Cha, M., Haddadi, H., Benevenuto, F. &Gummadi, K.P. Measuring User Influence in Twitter: The Million Follower Fallacy. Proc. ICWSM'10, 10-17
4. Chang, E., Hussain, F.K. &Dillon, T.: Reputation ontology for reputation systems. OTM Workshops. LNCS, 4278, 2006, 1724-1733.
5. Chen, B.C., Guo J., Tseng, B., &Yang, J. User reputation in a comment rating environment. Proc. KDD'11, 159-167.
6. Dencheva, S., Prause, C.R., &Prinz, W. 2011. Dynamic Selfmoderation in a Corporate Wiki to Improve Participation and Contribution Quality. Proc. ECSCW'11, 24-28.
7. DiMicco, J.M., Millen, D.R., Geyer, W., Dugan, C., Brownholtz, B. &Muller, M. Motivations for social networking at work. Proc. CSCW'08, 711-720
8. DuBois, T., Golbeck, J., and Srinivasan, A. Predicting Trust and Distrust in Social Networks. Proc. IEEE 3rd SocialCom'11, 418-424
9. Guy, I., Jacovi, M., Shahar, E., Meshulam, N., Soroka, V., Farrel. S. Harvesting with SONAR - The Value of Aggregating Social Network Information. CHI'08: 1017-1026
10. Guy, I., Jacovi, M., Meshulam, N., Ronen, I., Shahr, E. Public vs. private: comparing public social network information with email. CSCW 2008: 393-402
11. Guy, I., Jacovi, M., Perer, A., Ronen, I., Uziel, E. Same places, Same Things, Same People?: mining user similarity on social media. CSCW'10: 41-50
12. Hennis, T. Monitoring contributions online: A reputation system to model expertise in online communities. Proc. UMAP'11, 422-425
13. Hasan, H. &Pfaff, C.C. The Wiki: an environment to revolutionise employees' interaction with corporate knowledge. Proc OZCHI'06, 377-380
14. Hong, L., Yang, Z., &Davison, B.D. Incorporating Participant Reputation in Community-Driven Question Answering Systems. Proc. CSE'09, 475-480.
15. Jackson, A., Yates, J. &Orlikowski, W. Corporate Blogging: Building community through persistent digital talk. Proc HICSS'07, 80
16. Jacovi, M., Guy, I., Ronen, I., Perer, A., Uziel, E., &Maslenko, M. 2011. Digital Traces of Interest: Deriving Interest Relationships from Social Media Interactions. Proc ECSCW'11, 21-40
17. Jarvelin, K. &Kakalainen, J. Cumulated gain-based evaluation of IR techniques. ACM Trans. Inf. Syst. 20, 4, 2002, 422-446.
18. Kardara, M., Papadakis, G., Papaoikonomou, T., Tserpes, K., &Varvarigou, T. Influence Patterns in Topic Communities of Social Media. Proc. WIMS'12.
19. Kiefhaber, R., Hammer, S., Savs, B., Schmitt, J., Roth, M., Kluge, F., Andre, E., &Ungerer, T. The Neighbor-Trust Metric to Measure Reputation in Organic Computing Systems. Proc. SASOW'11. 41-46.
20. Kollock, P. The production of trust in online markets. Advances in Group Processes, vol. 16, 1999.
21. Kuter, U., &Golbeck, J. SUNNY: A new algorithm for trust inference in social networks using probabilistic confidence models. Proc. AAAI'07, 1377-1382
22. Manning, C., Raghavan, P., &Schtze, H. 2008. Introduction to information retrieval. Cambridge University Press.
23. Maresch, O.M. Reputationsbasierte Trust Metriken im Kontext des Semantic Web. Master's thesis, Technische Universit at Berlin, 2005.
24. Mark, G., Guy, I., Kremer-Davidson S., Jacovi, M. Most Liked, Fewest Friends: Patterns of Enterprise Social Media Use. Proc. CSCW'2014.
25. Martín-Vicente, M.I., Gil-Solla, A., Ramos-Cabrer, M., Blanco-Fernández, Y. &López-Nores, M. Semantic inference of user's reputation and expertise to improve collaborative recommendations. Expert Syst. Appl. 39, 9, 2012, 8248-8258
26. Millen, D.R., Feinberg, J. &Kerr, B. Dogear: Social bookmarking in the enterprise. Proc CHI'06, 111-120.
27. McDonald, D.W. &Ackerman, M.S., Expertise Recommender: A Flexible Recommendation System and Architecture. Proc. CSCW'00, 231-240.
28. McNally, K., O'Mahony, M.P., Smyth, B., Coyle, M., &Briggs, P. Towards a reputation-based model of social web search. Proc. IUI'10. 179-188.
29. Nock, S.L. The Costs of Privacy: Surveillance and Reputation in America. Aldine, New York (1993)
30. Resnick, P., Kuwabara, K., Zeckhauser, R. &Friedman. E. 2000. Reputation systems. Com. ACM 43, 12, 2000, 45-48.
31. Romero, D.M., Galuba, W., Asur, S. &Huberman, B.A.Influence and Passivity in Social Media. Proc. WWW'11.
32. Steinfield, C., DiMicco, J.M., Ellison, N.B. &Lampe, C. Bowling online: social networking and social capital within the organization. Proc. C&T'09, 245-254
33. Sun, J. &Tang, J. A survey of models and algorithms for social influence analysis. Charu C. Aggarwal, editor, Social Network Data Analytics, chapter 7, 2011, 177-214.
34. Tausczik, Y.R. &Pennebaker, J.W. Predicting the perceived quality of online mathematics contributions from users' reputations. Proc. CHI'11, 1885-1888.
35. Weng, J., Lim, E., Jiang, J. &He, Q. 2010. TwitterRank: finding topic-sensitive influential twitterers. Proc. WSDM'10, 261-270
36. Zhang, J., Ackerman, M., &Adamic, L. Expertise networks in online communities: structure and algorithms. Proc. WWW'07.
37. Zhu, H., Huberman, B. &Luon, Y. 2012. To switch or not to switch: understanding social influence in online choices. Proc. CHI'12.
38. Ziegler, C.N. &Lausen G. Spreading Activation Models for Trust Propagation. Proc. IEEE International Conference on e-Technology, e-Commerce, and e-Service, 2004