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Volumn , Issue , 2008, Pages 1-263

What were they thinking?: Crisis communication -The good, the bad, and the totally clueless

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84898256792     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book
Times cited : (5)

References (193)
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    • May 21
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    • Former coach backs Knicks' accuser's claims
    • September 18
    • Thomas Zambito, "Former Coach Backs Knicks' Accuser's Claims, " New York Daily News, September 18, 2007, http://www.nydailynews.com/sports/ basketball/knicks/2007/09/18/2007-09-18-former-coach-backs-knicks-accusers- claim.html.
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    • Witness: Thomas accuser was nearly fired
    • September 19
    • Katie Cornell, "Witness: Thomas Accuser Was Nearly Fired, " New York Post, September 19, 2007, https://www.nypost.com/seven/09192007/news/ regionalnews/dolan-just-fired-away.ht.
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  • 12
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    • Dolan's other 'frat' house: He ran cablevision like a wild child, say former employees
    • September 23
    • Christina Boyle, "Dolan's Other 'Frat' House: He Ran Cablevision Like a Wild Child, Say Former Employees, " New York Daily News, September 23, 2007, 7.
    • (2007) New York Daily News , pp. 7
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  • 13
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    • James Dolan's indifference shows anything goes at MSG
    • September 19
    • Jane Ridley, "James Dolan's Indifference Shows Anything Goes at MSG, " New York Daily News, September 19, 2007, http://www.nydailynews.com/ sports/basketball/knicks/2007/09/19/2007-09-19-james-dolans-indifference-shows- anything.html.
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  • 15
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    • Sleaze play in Stephon Marbury's back seat
    • September 13
    • Thomas Zambito and Corky Siemaszko. "Sleaze Play in Stephon Marbury's Back Seat, " New York Daily News, September 13, 2007, 5.
    • (2007) New York Daily News , pp. 5
    • Zambito, T.1    Siemaszko, C.2
  • 17
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    • Please end this game of ugly ball
    • September 19
    • Andrea Peyser, "Please End This Game of Ugly Ball, " New York Post, September 19, 2007, 5.
    • (2007) New York Post , pp. 5
    • Peyser, A.1
  • 18
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    • Was the media's credibility buried?
    • January 9
    • Howard Kurtz, "Was the Media's Credibility Buried?" Washington Post, January 9, 2006, http://www.washingtonpost.com/wp-dyn/content/article/ 2006/01/08/AR2006010801225-pf.html.
    • (2006) Washington Post
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  • 19
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    • Mother lode of misinformation
    • January 5
    • Marisa Guthrie, "Mother Lode of Misinformation, " New York Daily News, January 5, 2006, 75.
    • (2006) New York Daily News , pp. 75
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    • Shaking the cathedral
    • June 24
    • John McLaughlin, "Shaking the Cathedral." Star-Ledger, June 24, 1993, 25.
    • (1993) Star-Ledger , pp. 25
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    • Clergy child molesters
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    • "Clergy Child Molesters." ncrnews.org, n.d., http://www.multiline.com.au/~johnm/ethics/ethicscontents.htm.
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    • The bishop and the boy
    • June 20
    • Jason Berry, "The Bishop and the Boy, " Rolling Stone, June 20, 2002, http://www.bishop-accountability.org/news/2002-06-20-Berry-ThePriest.htm.
    • (2002) Rolling Stone
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    • Pedophile priest: The crimes of father Geoghan
    • Dec. 1
    • Denise Noe, "Pedophile Priest: The Crimes of Father Geoghan, " Crime Magazine, Dec. 1, 2003, http://crimemagazine.com/03/geoghan, 1201.htm.
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  • 24
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    • Priestly silence on pedophilia
    • March 13
    • Andrew Greeley, "Priestly Silence on Pedophilia, " New York Times, March 13, 1992, http://www.bishop-accountability.org/resources/resource- files/timeline/1992-03-13-Greeley-Priestly%20Silence.htm.
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    • April 4
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  • 26
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    • White house under fire over Cheney shooting: Texas ranch owner revealed story to media nearly a day after incident
    • February 13
    • "White House Under Fire over Cheney Shooting: Texas Ranch Owner Revealed Story to Media Nearly a Day after Incident, " MSNBC.com, February 13, 2006, http://www.msnbc.msn.com/id/11312757/.
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  • 27
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    • White house shoots foot
    • February 14
    • "White House Shoots Foot, " NYtimes.com, February 14, 2006, http://www.commondreams.org/views06/0214-26.htm.
    • (2006) NYtimes.com
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  • 29
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    • Political memo; handling of accident creates tension between white house staffs
    • February 15
    • David Sanger. "Political Memo; Handling of Accident Creates Tension between White House Staffs, " New York Times, February 15, 2006, A18.
    • (2006) New York Times
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  • 30
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    • Controversy swirls around Cheney. Reid: Delay in information shows 'secret nature' of administration
    • February 15
    • "Controversy Swirls Around Cheney. Reid: Delay in Information Shows 'Secret Nature' of Administration, " CBSnews.com, February 15, 2006, http://www.cbsnews.com/stories/2006/02/14/national/main1313525.shtml.
    • (2006) CBSnews.com
  • 32
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    • Cheney: 'One of the worst days of my life'; vice president defends handling of hunting accident
    • February 16
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    • (2006) CNN.com
  • 33
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    • Dick Cheney's quail hunting shot an indelible scene, analysts say
    • February 26
    • Mark Barabak, "Dick Cheney's Quail Hunting Shot an Indelible Scene, Analysts Say, " SFGate.com, February 26, 2006, http://sfgate.com/cgi-bin/ article.cgi?file=/c/a/2006/02/26/MNGEEHCNJ41.DTL.
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  • 34
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    • Dick Cheney's quail hunting shot an indelible scene, analysts say
    • Mark Barabak, "Dick Cheney's Quail Hunting Shot an Indelible Scene, Analysts Say, " SFGate.com, 2006, http://sfgate.com/cgi-bin/article.cgi? file=/c/a/2006/02/26/MNGEEHCNJ41.DTL. Ibid.
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    • Barabak, M.1
  • 35
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    • Bernard Lefkowitz, Our Guys (New York: Vintage Books, 1998), 4.
    • (1998) Our Guys , pp. 4
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  • 38
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    • Tillman killed in Afghanistan: Former Cardinals safety walked away from NFL to join army rangers
    • April 23
    • "Tillman Killed in Afghanistan: Former Cardinals Safety Walked Away from NFL to Join Army Rangers, " CNN.com, April 23, 2004, http://sportsillustrated.cnn.com/2004/football/nfl/04/23/tillman.killed/index. html.
    • (2004) CNN.com
  • 39
    • 84898083285 scopus 로고    scopus 로고
    • Tillman killed in Afghanistan: Former Cardinals safety walked away from NFL to join army rangers
    • "Tillman Killed in Afghanistan: Former Cardinals Safety Walked Away from NFL to Join Army Rangers, " CNN.com, 2004, http://sportsillustrated. cnn.com/2004/football/nfl/04/23/tillman.killed/index.html. Ibid.
    • (2004) CNN.com
  • 40
    • 84898083285 scopus 로고    scopus 로고
    • Tillman killed in Afghanistan: Former Cardinals safety walked away from NFL to join army rangers
    • "Tillman Killed in Afghanistan: Former Cardinals Safety Walked Away from NFL to Join Army Rangers, " CNN.com, 2004, http://sportsillustrated. cnn.com/2004/football/nfl/04/23/tillman.killed/index.html. Ibid.
    • (2004) CNN.com
  • 41
    • 84898083285 scopus 로고    scopus 로고
    • Tillman killed in Afghanistan: Former Cardinals safety walked away from NFL to join army rangers
    • "Tillman Killed in Afghanistan: Former Cardinals Safety Walked Away from NFL to Join Army Rangers, " CNN.com, 2004, http://sportsillustrated. cnn.com/2004/football/nfl/04/23/tillman.killed/index.html. Ibid.
    • (2004) CNN.com
  • 42
    • 84898286761 scopus 로고    scopus 로고
    • General admitted doubt on Tillman: But he cleared enemy fire story
    • August 4
    • Scott Lindlaw and Martha Mendoza, "General Admitted Doubt on Tillman: But He Cleared Enemy Fire Story, " Washington Post, August 4, 2007, http://www.washingtonpost.com/wp-dyn/content/article/2007/08/03/ AR2007080301868.html.
    • (2007) Washington Post
    • Lindlaw, S.1    Mendoza, M.2
  • 43
    • 84898286761 scopus 로고    scopus 로고
    • General admitted doubt on Tillman: But he cleared enemy fire story
    • Scott Lindlaw and Martha Mendoza, "General Admitted Doubt on Tillman: But He Cleared Enemy Fire Story, " Washington Post, 2007, http://www.washingtonpost.com/wp-dyn/content/article/2007/08/03/AR2007080301868. html.Ibid.
    • (2007) Washington Post
    • Lindlaw, S.1    Mendoza, M.2
  • 44
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    • Barrage of bullets drowned out cries of comrades
    • December 5
    • Steve Coll, "Barrage of Bullets Drowned Out Cries of Comrades, " Washington Post. December 5, 2004, A01.
    • (2004) Washington Post
    • Coll, S.1
  • 45
    • 84898177286 scopus 로고    scopus 로고
    • Barrage of bullets drowned out cries of comrades
    • Steve Coll, "Barrage of Bullets Drowned Out Cries of Comrades, " Washington Post. 2004, A01. Ibid.
    • (2004) Washington Post
    • Coll, S.1
  • 46
    • 84898246544 scopus 로고    scopus 로고
    • Soldier: Army ordered me not to tell the truth about Tillman
    • April 25
    • "Soldier: Army Ordered Me Not to Tell the Truth about Tillman, " CNN.com, April 25, 2007, http://www.cnn.com/2007/POLITICS/04/24/tillman. hearing/index.html.
    • (2007) CNN.com
  • 47
    • 84898246544 scopus 로고    scopus 로고
    • Soldier: Army ordered me not to tell the truth about Tillman
    • "Soldier: Army Ordered Me Not to Tell the Truth about Tillman, " CNN.com, 2007, http://www.cnn.com/2007/POLITICS/04/24/tillman.hearing/ index.html. Ibid.
    • (2007) CNN.com
  • 48
    • 84898265142 scopus 로고    scopus 로고
    • Rumsfeld: No cover-up in tillman death
    • August 2
    • Erica Werner, "Rumsfeld: No Cover-Up in Tillman Death, " Time.com, August 2, 2007, http://www.Time.com/time/printout/0, 8816, 1648848, 00.html.
    • (2007) Time.com
    • Werner, E.1
  • 49
    • 84898265142 scopus 로고    scopus 로고
    • Rumsfeld: No cover-up in Tillman death
    • Erica Werner, "Rumsfeld: No Cover-Up in Tillman Death, " Time.com, August 2, 2007, http://www.Time.com/time/printout/0, 8816, 1648848, 00.html. Ibid.
    • (2007) Time.com
    • Werner, E.1
  • 50
    • 84898265142 scopus 로고    scopus 로고
    • Rumsfeld: No cover-up in Tillman death
    • Erica Werner, "Rumsfeld: No Cover-Up in Tillman Death, " Time.com, August 2, 2007, http://www.Time.com/time/printout/0, 8816, 1648848, 00.html. Ibid.
    • (2007) Time.com
    • Werner, E.1
  • 51
    • 84898265142 scopus 로고    scopus 로고
    • Rumsfeld: No cover-up in Tillman death
    • Erica Werner, "Rumsfeld: No Cover-Up in Tillman Death, " Time.com, August 2, 2007, http://www.Time.com/time/printout/0, 8816, 1648848, 00.html. Ibid.
    • (2007) Time.com
    • Werner, E.1
  • 52
    • 84898265142 scopus 로고    scopus 로고
    • Rumsfeld: No cover-up in Tillman death
    • Erica Werner, "Rumsfeld: No Cover-Up in Tillman Death, " Time.com, August 2, 2007, http://www.Time.com/time/printout/0, 8816, 1648848, 00.html. Ibid.
    • (2007) Time.com
    • Werner, E.1
  • 53
    • 84898198865 scopus 로고    scopus 로고
    • The pat Tillman story
    • September 28
    • Kathy Gill, "The Pat Tillman Story, " About.com, September 28, 2005, http://uspolitics.about.com/b/a/206237.htm?terms= The+Pat%20Tillman%20story.
    • (2005) About.com
    • Gill, K.1
  • 54
    • 84898374942 scopus 로고    scopus 로고
    • Soldier: Army ordered me not to tell the truth about Tillman
    • "Soldier: Army Ordered Me Not to Tell the Truth about Tillman, " CNN.com.
    • CNN.com
  • 62
    • 84898125913 scopus 로고    scopus 로고
    • Rudy Giuliani, mayor of the world, is time's 2001 person of the year
    • December 31
    • Nancy Gibbs, "Rudy Giuliani, Mayor of the World, is TIME's 2001 Person of the Year, " Time.com, December 31, 2001, http://www.time.com/ time/magazine/article/0, 10987, 1001567, 00.html.
    • (2001) Time.com
    • Gibbs, N.1
  • 71
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    • Whitman piles blame on Rudy
    • September 8
    • David Saltonstall, "Whitman Piles Blame on Rudy, " New York Daily News, September 8, 2006, 6-7.
    • (2006) New York Daily News , pp. 6-7
    • Saltonstall, D.1
  • 72
    • 84898222066 scopus 로고    scopus 로고
    • Whitman piles blame on Rudy
    • David Saltonstall, "Whitman Piles Blame on Rudy, " New York Daily News, 2006, 6-7. Ibid.
    • (2006) New York Daily News , pp. 6-7
    • Saltonstall, D.1
  • 73
    • 84898222066 scopus 로고    scopus 로고
    • Whitman piles blame on Rudy
    • David Saltonstall, "Whitman Piles Blame on Rudy, " New York Daily News, 2006, 6-7. Ibid.
    • (2006) New York Daily News , pp. 6-7
    • Saltonstall, D.1
  • 74
    • 84898222066 scopus 로고    scopus 로고
    • Whitman piles blame on Rudy
    • David Saltonstall, "Whitman Piles Blame on Rudy, " New York Daily News, 2006, 6-7. Ibid.
    • (2006) New York Daily News , pp. 6-7
    • Saltonstall, D.1
  • 75
    • 84898222066 scopus 로고    scopus 로고
    • Whitman piles blame on Rudy
    • David Saltonstall, "Whitman Piles Blame on Rudy, " New York Daily News, 2006, 6-7. Ibid.
    • (2006) New York Daily News , pp. 6-7
    • Saltonstall, D.1
  • 76
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    • 9.11.01: Two years later ground zero air quality was 'brutal' for months: UC Davis scientist concurs that EPA reports misled the public
    • September 9
    • Jane Kay, "9.11.01: Two Years Later Ground Zero Air Quality Was 'Brutal' for Months: UC Davis Scientist Concurs that EPA Reports Misled the Public, " San Francisco Chronicle, September 9, 2003, http://sfgate.com/ cgi-bin/article.cgi?f=/c/a/2003/09/10/MN266317.DTL.
    • (2003) San Francisco Chronicle
    • Kay, J.1
  • 77
    • 84898208205 scopus 로고    scopus 로고
    • 9.11.01: Two years later ground zero air quality was 'brutal' for months: UC Davis scientist concurs that EPA reports misled the public
    • Jane Kay, "9.11.01: Two Years Later Ground Zero Air Quality Was 'Brutal' for Months: UC Davis Scientist Concurs that EPA Reports Misled the Public, " San Francisco Chronicle, September 9, 2003, http://sfgate.com/ cgi-bin/article.cgi?f=/c/a/2003/09/10/MN266317.DTL.Ibid.
    • (2003) San Francisco Chronicle
    • Kay, J.1
  • 78
    • 84898208205 scopus 로고    scopus 로고
    • 9.11.01: Two years later ground zero air quality was 'brutal' for months: UC Davis scientist concurs that EPA reports misled the public
    • Jane Kay, "9.11.01: Two Years Later Ground Zero Air Quality Was 'Brutal' for Months: UC Davis Scientist Concurs that EPA Reports Misled the Public, " San Francisco Chronicle, September 9, 2003, http://sfgate.com/ cgi-bin/article.cgi?f=/c/a/2003/09/10/MN266317.DTL.Ibid.
    • (2003) San Francisco Chronicle
    • Kay, J.1
  • 79
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    • The dust at ground zero-Katie Couric reports how it affected ground zero first responders
    • September 10
    • "The Dust at Ground Zero-Katie Couric Reports How It Affected Ground Zero First Responders, " 60 Minutes. CBS News, September 10, 2006, http://www.cbsnews.com/stories/2006/09/07/60minutes/main1982332-page2.shtml.
    • (2006) 60 Minutes. CBS News
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    • The dust at ground zero-Katie Couric reports how it affected ground zero first responders
    • "The Dust at Ground Zero-Katie Couric Reports How It Affected Ground Zero First Responders, " 60 Minutes. CBS News, 2006, http://www.cbsnews. com/stories/2006/09/07/60minutes/main1982332-page2.shtml. Ibid.
    • (2006) 60 Minutes. CBS News
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    • Christie won't clear air on mess at ground zero
    • May 16
    • Juan Gonzalez, "Christie Won't Clear Air on Mess at Ground Zero, " New York Daily News, May 16, 2007, 14.
    • (2007) New York Daily News , pp. 14
    • Gonzalez, J.1
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    • Christie won't clear air on mess at ground zero
    • Juan Gonzalez, "Christie Won't Clear Air on Mess at Ground Zero, " New York Daily News, May 16, 2007, 14. Ibid.
    • (2007) New York Daily News , pp. 14
    • Gonzalez, J.1
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    • Christie won't clear air on mess at ground zero
    • Juan Gonzalez, "Christie Won't Clear Air on Mess at Ground Zero, " New York Daily News, May 16, 2007, 14. Ibid.
    • (2007) New York Daily News , pp. 14
    • Gonzalez, J.1
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    • Christie won't clear air on mess at ground zero
    • Juan Gonzalez, "Christie Won't Clear Air on Mess at Ground Zero, " New York Daily News, May 16, 2007, 14. Ibid.
    • (2007) New York Daily News , pp. 14
    • Gonzalez, J.1
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    • Cluck, cluck, cluck, cluck
    • May 17
    • "Cluck, Cluck, Cluck, Cluck, " New York Daily News, May 17, 2007, 26.
    • (2007) New York Daily News , pp. 26
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    • Ex-EPA head finally faces 9/11 heat-agrees to congressional hearing on WTC air quality
    • May 19
    • Juan Gonzalez, "Ex-EPA Head Finally Faces 9/11 Heat-Agrees to Congressional Hearing on WTC Air Quality, " New York Daily News, May 19, 2007, http://www.nydailynews.com/news/2007/05/19/2007-05-19-exepa-head-finally- faces-911-heat.html.
    • (2007) New York Daily News
    • Gonzalez, J.1
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    • What to tell employees? Communicating a terrorist threat
    • Fall
    • Eric Battenberg, "What to Tell Employees? Communicating a Terrorist Threat, " The Public Relations Strategist, Fall 2004, 4.
    • (2004) The Public Relations Strategist , pp. 4
    • Battenberg, E.1
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    • What to tell employees? Communicating a terrorist threat
    • Eric Battenberg, "What to Tell Employees? Communicating a Terrorist Threat, " The Public Relations Strategist, 2004, 4. Ibid.
    • (2004) The Public Relations Strategist , pp. 4
    • Battenberg, E.1
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    • August 3
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    • (2004) Cbsnews.com
  • 91
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    • Virginia tech president defends security response
    • April 18
    • "Virginia Tech President Defends Security Response, " CNN.com, April 18, 2007, http://www.cnn.com/2007/US/04/17/campus.security/index.html? eref=rss-topstories.
    • (2007) CNN.com
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  • 93
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    • University alerted students via E-mail
    • April 16
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    • (2007) CNN.com
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    • (2007) CNN.com
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    • Virginia tech shootings: Crisis magnifies the significance of small weaknesses
    • April 18
    • Bruce Blythe, "Virginia Tech Shootings: Crisis Magnifies the Significance of Small Weaknesses, " Crisis Management International, April 18, 2007, http://www.cmiatl.com/news-article73.html.
    • (2007) Crisis Management International
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    • Bruce Blythe, "Virginia Tech Shootings: Crisis Magnifies the Significance of Small Weaknesses, " Crisis Management International, 2007, http://www.cmiatl.com/news-article73.html.Ibid.
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    • July 15
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    • (2007) The Sentinel
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    • Vincent Bove, "Virginia Tech Tragedy: A Crisis of Leadership, " The Sentinel, 2007, http://vincentbove.blogspot.com/2007/06/virginia-tech- tragedy-crisis-of-30.html.Ibid.
    • (2007) The Sentinel
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    • August 30
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    • (2007) New York Times
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    • (2007) Wall Street Journal
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    • Brooks Barnes and Emily Steel and Sarah McBride, "Unhorsed Jockey-Behind the Fall of Imus, " Wall Street Journal, 2007, http://online.wsj.com/public/article/SB117641076468168180- TfMzyqKQiK1gcJfwRly50NRZTEo-20080411.html.Ibid.
    • (2007) Wall Street Journal
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    • Inside Trenton
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    • Clem Price (Executive Producer), "Inside Trenton, " PBS Channel Thirteen/WNET, September 9, 2007.
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    • (2007) New York Post , pp. 7
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    • (2007) New York Times
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    • The David letterman show
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    • O'Reilly, accuser air their cases: Fox news channel host sees career threat in harassment suit
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    • (2004) Washington Post
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    • Jonathan Wald, "O'Reilly Harassment Charges Head to Court, " CNN.com, October 21, 2004, http://www.cnn.com/2004/LAW/10/20/oreilly.suit/index. html.
    • (2004) CNN.com
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    • Jonathan Wald, "O'Reilly Harassment Charges Head to Court, " CNN.com, 2004, http://www.cnn.com/2004/LAW/10/20/oreilly.suit/index.html. Ibid.
    • (2004) CNN.com
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    • Hagan, J.1    Kolhatkar, S.2
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    • (2007) Public Relations Society of America (PRSA)
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    • (2007) Public Relations Society of America (PRSA)
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    • (2007) Public Relations Society of America (PRSA)
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    • Chris Cobb, "The Taco Bell E. Coli Outbreak-Calming Public Fears during Food-Borne Illness Scares, " Public Relations Society of America (PRSA), 2007, http://www.prsa.org/supportfiles/news/viewNews.cfm?pNewsID=789. Ibid.
    • (2007) Public Relations Society of America (PRSA)
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    • December 29
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    • (2006) The Star-Ledger , pp. 27
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    • (2006) New York Daily News


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.