Customer complaint surveillance updates and tools - Vendor integration and establishing thresholds

Distribution Systems Symposium and Water Security and Emergency Preparedness Conference and Exposition 2012, DSS 2012

Volumn , Issue , 2012, Pages

  Mix, Nelson ^a   Pickard, Brian ^a  

^a U S ENVIRONMENTAL PROTECTION AGENCY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CIVIL DEFENSE; CONTAMINATION; INFORMATION MANAGEMENT; MONITORING; TOOLS; WATER QUALITY;

CCS TECHNOLOGIES; CONTAMINATION WARNING SYSTEMS; CUSTOMER COMPLAINTS; CUSTOMER SERVICES; INFORMATION MANAGEMENT TECHNOLOGY; REAL-TIME DETECTION; TOOLS AND TECHNIQUES; U.S. ENVIRONMENTAL PROTECTION AGENCY;

SALES;

EID: 84896600156     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (15)

1. AWWA & USEPA, Customer Compliant Surveillance Vendor Integration Workshop, March 2010.
2. Grabinski, Janet (DWU) and Hesner, Rex (CH2MHill), Calls Taken Here: How a Joint Pilot Project Streamlined Operational Response for Consumer Water Quality Issues, AWWA Water Security Congress, September 2011.
3. Martin, Tim (NYCDEP), Leveraging Existing Resources to Develop an Early Warning System for Consumer Calls, AWWA Water Security Congress, September 2011.
4. Mix, Nelson, Consumer Complaint Surveillance-Harnessing Customer Service Technology and Procedures for Real-time Detection of Possible Drinking Water Contamination Incidents, AWWA Customer Service / Information Technology Conference, March 2010.
5. Mix, Nelson, The Three "C"s of Consumer Complaints in a Contamination Warning System - Counting, Co-location, and Commonality, AWWA Water Security Congress September 2010.
6. Mix, Nelson, Making Informed Decisions about Customer Complaint Surveillance Alarm Rates Using the Alarm Estimation Tool, AWWA Water Quality Technical Conference November 2010.
7. Mix, Nelson, Using Work Management Systems as a Part of Water Utility Customer Complaint Surveillance, Cityworks User's Conference, May 2011.
8. Pickard, Brian, Water Security Initiative Case Study: Deploying and Operating a Real-time Consumer Complaint Surveillance System, AWWA Water Security Congress, April 2009.
9. Raad, Rami (CH2MHill), Contamination Warning System Pilot Project Analysis of Customer Complaint data generated Through Work Order Management System, AWWA Water Security Congress, September 2011.
10. Raad, Rami, Contamination Warning System (CWS) Leveraging a GIS Based Work Order Management System in CWS Development, Cityworks User's Conference, May 2011.
11. USEPA, WaterSentinel System Architecture, EPA 817-D-05-003, 2005.
12. USEPA, WaterSentinel System Architecture, EPA 817-D-05-003, December 2005.
13. USEPA, Water Security Initiative: Interim Guidance on Planning for Contamination Warning System Deployment, EPA-817-R07-005, May 2007.
14. USEPA, Water Security Initiative: Interim Guidance on Developing an Operational Strategy for Contamination Warning Systems, EPA-817-R-08-002, September 2008. USEPA, Water Security Initiative: Cincinnati Pilot Post-Implementation System Status, EPA-817-R-08-004, September 2008. Greater Cincinnati Water Works Complaint Types see page 79 of http://water. epa. gov/infrastructure/watersecurity/upload/2008-10-24-watersecurity-pubs-rpt-post- imp-system-status-wsi. pdf
15. EPA (early) guidance about Complaint Types http://water. epa. gov/infrastructure/watersecurity/upload/2006-01-27-watersecurity-pubs- watersentinel-system-architecture. pdf AET: http://water. epa. gov/infrastructure/watersecurity/techtools/index. cfm TAT: http://water. epa. gov/infrastructure/watersecurity/techtools/index. cfm Vendor Presentation:http://water. epa. gov/infrastructure/watersecurity/techtools/ index. cfm