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'Developing and Using Technology as a Strategic Asset'
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William H. Graves describes a useful four-stage 'life-cycle' model in 'Developing and Using Technology as a Strategic Asset' in Katz and Associates, Dancing with the Devil, 95-118
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William, H.1
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'Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study'
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in Richard N. Katz and Julia A. Rudy, eds (San Francisco: Jossey-Bass Publishers)
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Christopher Spalding Peebles, Laurie G. Antolovic, Norma B. Holland, Karen Hoeve Adams, Debby Allmayer, and Phyllis H. Davidson, 'Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study' in Richard N. Katz and Julia A. Rudy, eds., Information Technology in Higher Education: Assessing its Impact and Planning for the Future (San Francisco: Jossey-Bass Publishers, 1999), 39, 49-50
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Antolovic, L.G.2
Holland, N.B.3
Adams, K.H.4
Allmayer, D.5
Davidson, P.H.6
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