User acceptance of online banking service in Australia

Innovation and Knowledge Management in Business Globalization: Theory and Practice - Proceedings of the 10th International Business Information Management Association Conference

Volumn 1-2, Issue , 2008, Pages 129-135

  Yeow, Paul H P ^a   Yuen, Yee Yen ^a   Tong, David Yoon Kin ^a   Lim, Nena ^b  

^a MULTIMEDIA UNIVERSITY   (Malaysia)

^b ÖREBRO UNIVERSITY   (Sweden)

Author keywords

Online banking; Perceived credibility; Performance expectancy; Technology acceptance; Unified theory of acceptance and use of technology (UTAUT)

Indexed keywords

KNOWLEDGE MANAGEMENT; TECHNOLOGY;

ON-LINE BANKING; PERCEIVED CREDIBILITY; PERFORMANCE EXPECTANCY; TECHNOLOGY ACCEPTANCE; THE UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY(UTAUT);

SURVEYS;

EID: 84896269884     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (20)

1. ACNielsen. Aussie Consumers Choose Internet Banking over ATM, Phone and Branch. Retrieved 3 April 2008, from http://au.acnielsen.com/news/20070426.shtml
2. April, W., and Deborah, R. "The Lagging Development of Small Business Internet Banking in Australia," Journal of Small Business Management (40:1), 2002, pp. 51-57.
3. Bayles, M. Online Banking: Why People Are Branching Out. Retrieved 7 February 2008, from http://psychology.wichita.edu/surl/usabilitynews/62/online_banking.htm
4. Celic, S., Faulkner, S., and Arch, A. "A Look at Internet Banking Accessibility in Australia," in AusWeb04. The Tenth Australian World Wide Web Conference, Seaworld Nara Resort, Gold Coast, 3-7 July 2004.
5. Compueau, D. R., and Higgins, C. A. "Computer Self Efficacy: Development of A Measure and Initial Test," MIS Quarterly (19:2), 1995, pp. 189-211.
6. Davis, F. D., Bagozzi, R. P., and Warshaw, P. R. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science (35:8), 1989, pp. 982-1002.
7. Dillon, A., and Morris, M. "User Acceptance of New Information Technology: Theories and Models," in Annual Review of Information Science and Technology, M. Williams (ed.), Information Today, Medford, NJ, 1996, pp. 3-32.
8. Doyle, E., Stamouli, I., and Huggard, M. "Computer Anxiety, Self-Efficacy, Computer Experience: An Investigation throughout A Computer Science Degree," in Proceedings 35th Annual Conference, 2005, pp. S2H-3-7.
9. Hain, D., Tootell, H. and Alcock, C. "Understanding Attitudes towards Internet Banking," in Proceedings of CollECTeR 2002, Seventh Annual CollECTeR Conference, Electronic Commerce, in Melbourne, Australia, 2002.
10. Heaney, G. M. "Generations X and Y's Internet Banking Usage in Australia," Journal of Financial Services Marketing (11:3), February 2007, pp.196-210.
11. Howcroft, B., Hamilton, R., and Hewer, P. "Consumer Attitude and the Usage and Adoption of Home-Based Banking in the United Kingdom," The International Journal of Bank Marketing (20:3), 2002, pp.111-121.
12. Lichtenstein, S., and Williamson, K. "Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context," Journal of Electronic Commerce Research (7:2), 2006, pp. 50-66.
13. McCullagh, A., and Caelli, W. "Who Goes There? Internet Banking: A Matter of Risk and Reward," Information Security and Privacy, 3574/2005, Springer Berlin, Heidelberg.
14. Polatoglu, V.N., and Ekin, S. "An Empirical Investigation of the Turkish Consumers' Acceptance of Internet Banking Services," International Journal of Bank Marketing (19: 4), 2001, pp.156-165.
15. Sathye, M. "Adoption of Internet Banking by Australian Consumers: An Empirical Investigation," International Journal of Bank Marketing (17:7), 1999, pp. 324-334.
16. Sullivan, R. J. "How Has the Adoption of Internet Banking Affected Performance and Risk in Banks," Financial Industry Perspectives, Federal Reserve Bank of Kansas City, December 2000, pp. 1-16.
17. Sun, H., 2003. "An Integrative Analysis of TAM: Toward A Deeper Understanding of Technology Acceptance Model," in Proceedings of the 9th American Conference on Information Systems, Tampa, HL.
18. Taylor, S., and Todd, P. A. "Understanding Information Technology Usage: A Test Of Competing Models," Information System Research (6:4), 1995, pp.144-176.
19. Venkatesh, V., and Davis, F. D. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science (45:2), 2000 pp.186-204.
20. Venkatesh, V., Morris, M. G., Davis, G. B., and Davis, F. D. "User Acceptance of Information Technology: Toward A Unified View," MIS Quarterly (27:3), 2003 pp.425-478