Telephone follow-up in primary care: Can interactive voice response calls work?

Studies in Health Technology and Informatics

Volumn 192, Issue 1-2, 2013, Pages 112-116

  Houser, Shannon H ^a   Ray, Midge N ^a   Maisiak, Richard ^b   Panjamapirom, Anantachai ^c   Willing, James ^a   Schiff, Gordon D ^d   English, Thomas ^e   Nevin, Christa ^a   Berner, Eta S ^a  

^a UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

^b Maisiak Associates   (United States)

^c Advisory Board Company   (United States)

^d HARVARD MEDICAL SCHOOL   (United States)

^e UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL   (United States)

Author keywords

Ambulatory monitoring; health information technology; interactive voice response; patient satisfaction; primary care

Indexed keywords

SURVEYS;

AMBULATORY MONITORING; HEALTH INFORMATION TECHNOLOGIES; INTERACTIVE VOICE RESPONSE; PATIENT SATISFACTION; PRIMARY CARE;

HEALTH;

AMBULATORY CARE; AUTOMATIC SPEECH RECOGNITION; COMPUTER INTERFACE; HEALTH CARE SURVEY; HUMAN; META ANALYSIS; PATIENT CARE; PATIENT PARTICIPATION; PATIENT SATISFACTION; PRIMARY HEALTH CARE; PROCEDURES; STATISTICS AND NUMERICAL DATA; TELECONSULTATION; TELEPHONE; UNITED STATES;

ALABAMA; AMBULATORY CARE; CONTINUITY OF PATIENT CARE; HEALTH CARE SURVEYS; HUMANS; PATIENT PARTICIPATION; PATIENT SATISFACTION; PRIMARY HEALTH CARE; REMOTE CONSULTATION; SPEECH RECOGNITION SOFTWARE; TELEPHONE; USER-COMPUTER INTERFACE;

EID: 84894348195     PISSN: 09269630     EISSN: 18798365     Source Type: Book Series    
DOI: 10.3233/978-1-61499-289-9-112     Document Type: Conference Paper

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