The human factor: The critical importance of effective teamwork and communication in providing safe care
Suppl
Leonard M, et al. The human factor: The critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care 2004;13 Suppl 1:i85-i90.
Mindful communication: A novel approach to improving delegation and increasing patient safety
Anthony MK, Preuss G. Mindful communication: A novel approach to improving delegation and increasing patient safety. Online J Issues Nurs 2010;15(2). http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ ANAPeriodicals/OJIN/TableofContents/Vol152010/No2May2010/Mindful-Communication- and-Delegation.html.
How does communication heal? Pathways linking clinician-patient communication to health outcomes
Street RL, Jr., et al. How does communication heal?. Pathways linking clinician-patient communication to health outcomes. Patient Educ Couns 2009;74(3):295-301