The effect of user features on churn in social networks

Proceedings of the 3rd International Web Science Conference, WebSci 2011

Volumn , Issue , 2011, Pages

  Karnstedt, Marcel ^a   Rowe, Matthew ^b   Chan, Jeffrey ^a   Alani, Harith ^b   Hayes, Conor ^a  

^a NATIONAL UNIVERSITY OF IRELAND   (Ireland)

^b OPEN UNIVERSITY   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNITY DYNAMICS; EMPIRICAL STUDIES; GOOD WILL; SOCIAL SERVICE; SOCIAL SITES; USER FEATURE;

COMPUTER PROGRAMMING;

EID: 84893257794     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2527031.2527051     Document Type: Conference Paper

References (10)

1. J.-H. Ahn, S.-P. Han, and Y.-S. Lee. Customer churn analysis: Churn determinants and mediation effects of partial defection in the korean mobile telecommunications service industry. Telecommunications Policy, 30(10-11):552 - 568, 2006.
2. J. Chan, E. M. Daly, and C. Hayes. Decomposing discussion forums and boards using user roles. In ICWSM'10, pages 215-218, 2010.
3. K. Dasgupta, R. Singh, B. Viswanathan, D. Chakraborty, S. Mukherjea, A. A. Nanavati, and A. Joshi. Social ties and their relevance to churn in mobile telecom networks. In EDBT '08, pages 668-677, 2008.
4. P. Dwyer. Measuring the value of electronic word of mouth and its impact in consumer communities. Journal of Interactive Marketing, 21(2):63-79, 2007.
5. M. Karnstedt, T. Hennessy, J. Chan, P. Basuchowdhuri, C. Hayes, and T. Strufe. Churn in social networks. In B. Furht, editor, Handbook of Social Network Technologies and Applications, pages 185-220. Springer Verlag, 2010.
6. J. Kawale, A. Pal, and J. Srivastava. Churn Prediction in MMORPGs: A Social Inuence Based Approach. In CSE '09, pages 423-428, 2009.
7. P. Kollock. The Economies of Online Cooperation: Gifts and Public Goods in Cyberspace. Routledge, London, 1999.
8. M. Mozer, R. Wolniewicz, D. Grimes, E. Johnson, and H. Kaushansky. Predicting subscriber dissatisfaction and improving retention in the wireless telecommunications industry. IEEE Transactions on Neural Networks, 11(3):690-696, May 2000.
9. J. J. Phillips. Human capital measurement: A challenge for the clo. Technical report, Clo Media, 2003.
10. C. Shirky. Broadcast institutions, community values, 2004. http://www.shirky.com/writings/broadcast-and-community.html.