Combining QoS prediction and customer satisfaction estimation to solve cloud service trustworthiness evaluation problems

Knowledge-Based Systems

Volumn 56, Issue , 2014, Pages 216-225

  Ding, Shuai ^a,b   Yang, Shanlin ^a,b   Zhang, Youtao ^c   Liang, Changyong ^a,b   Xia, Chenyi ^d  

^a HEFEI UNIVERSITY OF TECHNOLOGY   (China)

^b BEIJING UNIVERSITY OF POSTS AND TELECOMMUNICATIONS   (China)

^c Learning Research and Development Ctr   (United States)

^d TIANJIN UNIVERSITY OF TECHNOLOGY   (China)

Author keywords

Cloud computing; Customer satisfaction; Multi attribute evaluation; QoS prediction; Service trustworthiness

Indexed keywords

MULTI-ATTRIBUTE EVALUATIONS; OBJECTIVE MEASUREMENT; QOS PREDICTIONS; QUALITATIVE ATTRIBUTES; SERVICE TRUSTWORTHINESS; SUBJECTIVE PERCEPTIONS; TRUSTWORTHINESS EVALUATIONS; TRUSTWORTHY ATTRIBUTES; CLOUD SERVICES;

CLOUD COMPUTING; CUSTOMER SATISFACTION; ESTIMATION; FORECASTING;

DISTRIBUTED DATABASE SYSTEMS; CLOUD COMPUTING;

EID: 84892433822     PISSN: 09507051     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.knosys.2013.11.014     Document Type: Article

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