메뉴 건너뛰기




Volumn , Issue , 2008, Pages 11-40

Services sciences, management, and engineering (SSME) and its relation to academic disciplines

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84892320139     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-540-74489-4_2     Document Type: Chapter
Times cited : (20)

References (37)
  • 4
    • 0019590893 scopus 로고
    • The customer contact approach to services: Theoretical bases and practical extensions
    • Chase, R.B. (1981): The customer contact approach to services: Theoretical bases and practical extensions. Operations Research. 29(4) 698-706.
    • (1981) Operations Research. , vol.29 , Issue.4 , pp. 698-706
    • Chase, R.B.1
  • 5
    • 33746036481 scopus 로고    scopus 로고
    • A research manifesto for services science
    • July
    • Chesbrough, H., Spohrer, J. (2006): A research manifesto for services science. Communications of the ACM. 49(7). July. 35-40.
    • (2006) Communications of the ACM. , vol.49 , Issue.7 , pp. 35-40
    • Chesbrough, H.1    Spohrer, J.2
  • 6
    • 0003528844 scopus 로고
    • Summary Report AFOSR-3223 under Contract AF 49(638)-1024, SRI Project 3578 for Air Force Office of Scientific Research, Stanford Research Institute, Menlo Park, Ca., October 1962
    • Engelbart, D.C. (1962): Augmenting Human Intellect: A Conceptual Framework. Summary Report AFOSR-3223 under Contract AF 49(638)-1024, SRI Project 3578 for Air Force Office of Scientific Research, Stanford Research Institute, Menlo Park, Ca., October 1962.
    • (1962) Augmenting Human Intellect: A Conceptual Framework
    • Engelbart, D.C.1
  • 10
    • 2942516893 scopus 로고    scopus 로고
    • Collaborating on convergent technologies: Education and practice
    • in: Roco, M.C., Montemagno, C.D. (Eds.): New York: The New York Academy of Sciences
    • Gorman, M. E. (2004): Collaborating on Convergent Technologies: Education and Practice, in: Roco, M.C., Montemagno, C.D. (Eds.): The coevolution of human potential and converging technologies (Vol. 1013, pp. 25-37). New York: The New York Academy of Sciences.
    • (2004) The coevolution of human potential and converging technologies , vol.1013 , pp. 25-37
    • Gorman, M.E.1
  • 11
    • 34948905615 scopus 로고    scopus 로고
    • Trends in services sciences in japan and abroad
    • April.
    • Hidaka, Kazuyoshi (2006): Trends in services sciences in Japan and abroad. Science & Technology Trends: Quarterly Review. 19. April. 35-47.
    • (2006) Science & Technology Trends: Quarterly Review. , vol.19 , pp. 35-47
    • Hidaka, K.1
  • 13
    • 0029489733 scopus 로고
    • A framework for strategic service management
    • Kellogg and Nie's (1995): A framework for strategic service management. Journal of Operations Management. 13(4) 323-337.
    • (1995) Journal of Operations Management. , vol.13 , Issue.4 , pp. 323-337
    • Kellogg, N.1
  • 14
    • 84990359360 scopus 로고    scopus 로고
    • Whither service marketing? In search of a new paradigm and fresh perspectives
    • Lovelock, C., Gummessom, E. (2004): Whither service marketing? In search of a new paradigm and fresh perspectives. Journal of Service Research. 7(1) 20-41.
    • (2004) Journal of Service Research. , vol.7 , Issue.1 , pp. 20-41
    • Lovelock, C.1    Gummessom, E.2
  • 19
    • 0001812752 scopus 로고
    • Exploration and exploitation in organizational learning
    • March, J.G. (1991): Exploration and exploitation in organizational learning. Organizational Science. 2(1).71-87.
    • (1991) Organizational Science. , vol.2 , Issue.1 , pp. 71-87
    • March, J.G.1
  • 21
    • 11144271038 scopus 로고    scopus 로고
    • The creation of output and quality in services: A framework to analyze information technology worker systems
    • Napolean, K., Gaimon, C. (2004): The creation of output and quality in services: A framework to analyze information technology worker systems. Production and Operations Management. 13(3) 245.
    • (2004) Production and Operations Management. , vol.13 , Issue.3 , pp. 245
    • Napolean, K.1    Gaimon, C.2
  • 23
    • 12344265804 scopus 로고    scopus 로고
    • Two pathways to energy efficiency: An energy star case study
    • Paton, B. (2004): Two pathways to energy efficiency: An energy star case study. Human Ecology Review. 11(3). 247-259.
    • (2004) Human Ecology Review. , vol.11 , Issue.3 , pp. 247-259
    • Paton, B.1
  • 25
    • 1342274196 scopus 로고    scopus 로고
    • Insights into service operations management: A research agenda
    • Roth, A.V., Menor, L.J. (2003): Insights into service operations management: A research agenda. Production and Operations Management 12(2) 145.
    • (2003) Production and Operations Management , vol.12 , Issue.2 , pp. 145
    • Roth, A.V.1    Menor, L.J.2
  • 27
  • 28
    • 0022684171 scopus 로고
    • How can service businesses survive and prosper?
    • Schmenner, R.W. (1986): How can service businesses survive and prosper? Sloan Management Review. 27(3). 21-32.
    • (1986) Sloan Management Review. , vol.27 , Issue.3 , pp. 21-32
    • Schmenner, R.W.1
  • 29
    • 0000426487 scopus 로고
    • Designing services that deliver
    • Shostack, G.L. (1984): Designing services that deliver. Harvard Business Review. 62. 133-139.
    • (1984) Harvard Business Review , vol.62 , pp. 133-139
    • Shostack, G.L.1
  • 30
    • 33746058268 scopus 로고    scopus 로고
    • Special issue: Services science
    • July
    • Spohrer, J., Riecken, D. (2006): Special Issue: Services science. Communications of the ACM. 49(7). July. 30-87.
    • (2006) Communications of the ACM. , vol.49 , Issue.7 , pp. 30-87
    • Spohrer, J.1    Riecken, D.2
  • 34
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a new dominant logic for marketing
    • Vargo, S.L., Lusch, R.F. (2004): Evolving to a New Dominant Logic for Marketing. Journal of Marketing, 68 (1), 1-17.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo S.L.Lusch, R.F.1
  • 35
    • 3543088701 scopus 로고
    • A taxonomy for service processes and its implications for system design
    • Wemmerlov, U. (1990): A taxonomy for service processes and its implications for system design. International Journal of Service Industry Management. 1(3) 13-27.
    • (1990) International Journal of Service Industry Management. , vol.1 , Issue.3 , pp. 13-27
    • Wemmerlov, U.1
  • 37
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V.A., Berry, L.A. (1985): A conceptual model of service quality and its implications for future research. Journal of Marketing 49. 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.A.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.