Discontinuations of Application Development Outsourcing Contracts

10th Americas Conference on Information Systems, AMCIS 2004

Volumn , Issue , 2004, Pages 3520-3525

  Whitten, Dwayne ^a   Dwyer, Sean ^b   Stephens, Charlotte ^b   Ellis, Selwyn ^b  

^a BAYLOR UNIVERSITY   (United States)

^b LOUISIANA TECH UNIVERSITY   (United States)

Author keywords

contract discontinuations; Outsourcing; relationship quality; satisfaction; service quality; switching costs

Indexed keywords

QUALITY OF SERVICE;

APPLICATION DEVELOPMENT; BACKSOURCING; CONTRACT DISCONTINUATION; IT OUTSOURCING; QUALITY COSTS; RELATIONSHIP QUALITIES; SATISFACTION; SERVICE QUALITY; SWITCHING COSTS;

OUTSOURCING;

EID: 84892272599     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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