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Volumn , Issue , 2009, Pages 171-184

Developing business excellence while delivering responsible competitiveness: The case of Lloyds TSB

Author keywords

Business strategy; Corporate Responsibility; Excellence; Performance; Value

Indexed keywords


EID: 84892190606     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-540-71451-4_12     Document Type: Chapter
Times cited : (5)

References (7)
  • 1
    • 0004003238 scopus 로고    scopus 로고
    • European Foundation for Quality Management (2003) "EFQM Excellence Model", available at www.efqm.org
    • (2003) EFQM Excellence Model
  • 2
    • 84892273628 scopus 로고    scopus 로고
    • European Foundation for Quality Management (2004). "The EFQM Framework for CSR", available at www.efqm.org
    • (2004) The EFQM Framework for CSR
  • 3
    • 84892343324 scopus 로고    scopus 로고
    • Centre of Quality Excellence, University of Leicester, © EFQM and BQF
    • Centre of Quality Excellence, University of Leicester (2005). © EFQM and BQF, "Organisational excellence strategies & improved financial performance" available at www.quality-foundation.org.uk
    • (2005) Organisational Excellence Strategies & Improved Financial Performance
  • 4
    • 0026494564 scopus 로고
    • The balanced scorecard: Measures that drive performance
    • January-February
    • R S Kaplan and D P Norton "The Balanced Scorecard: Measures that drive performance", Harvard Business Review, January-February 1992, 71-79
    • (1992) Harvard Business Review , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.