메뉴 건너뛰기




Volumn , Issue , 2013, Pages 729-736

Systematic analysis of public cloud service level agreements and related business values

Author keywords

Business Value; Cloud Computing; Service Level Agreement

Indexed keywords

BEST PRACTICES; BUSINESS VALUE; CONTENT ANALYSIS; CUSTOMER SUPPORT; DATA PROTECTION; PUBLIC CLOUDS; SERVICE LEVEL AGREEMENTS; SYSTEMATIC ANALYSIS;

EID: 84891921487     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SCC.2013.24     Document Type: Conference Paper
Times cited : (19)

References (46)
  • 3
    • 77955375606 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Amazon. Amazon s3 service level agreement. http://aws.amazon.com/ s3-sla/, 2007. [Online; accessed 11-February-2013].
    • (2007) Amazon S3 Service Level Agreement
  • 4
    • 79960710284 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Amazon. Amazon ec2 service level agreement. http://aws.amazon.com/ ec2-sla/, 2008. [Online; accessed 11-February-2013].
    • (2008) Amazon Ec2 Service Level Agreement
  • 6
    • 84891933374 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • AT&T. At&t cloud architecture sla policy. http://cloudarchitect. att.com/ About/ATT Cloud Architect SLA Policy.pdf, 2012. [Online; accessed 11-February-2013].
    • (2012) At&t Cloud Architecture Sla Policy
  • 7
    • 84880053833 scopus 로고    scopus 로고
    • Cloud slas: Present and future
    • July
    • S. A. Baset. Cloud slas: present and future. SIGOPS Oper. Syst. Rev., 46(2):57-66, July 2012.
    • (2012) SIGOPS Oper. Syst. Rev. , vol.46 , Issue.2 , pp. 57-66
    • Baset, S.A.1
  • 8
    • 55249084997 scopus 로고
    • The case research strategy in studies of information systems
    • I. Benbasat, D. K. Goldstein, and M. Mead. The case research strategy in studies of information systems. MIS quarterly, pages 369-386, 1987.
    • (1987) MIS Quarterly , pp. 369-386
    • Benbasat, I.1    Goldstein, D.K.2    Mead, M.3
  • 9
    • 84871165203 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • BlueLock. Bluelock service level agreement. http://www.bluelock. com/wp-content/uploads/2011/03/BlueLock SLA-v2-2.pdf. [Online; accessed 11-February-2013].
    • Bluelock Service Level Agreement
  • 11
    • 84891911942 scopus 로고    scopus 로고
    • Cisco. [Online; accessed 7-February-2013]
    • Cisco. Cisco global cloud networking survey. http://cdn.blog-sap.com/ innovation/files/2012/06/2012 Cisco Global Cloud Networking Survey Results.pdf, 2012. [Online; accessed 7-February-2013].
    • (2012) Cisco Global Cloud Networking Survey
  • 12
    • 84891949068 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • CloudForge. Cloudforge uptime service level agreement. http://www.cloudforge.com/uptime-sla. [Online; accessed ccessed 11-February-2013].
    • Cloudforge Uptime Service Level Agreement
  • 13
    • 0001780972 scopus 로고    scopus 로고
    • Understanding is business value: Derivation of dimensions
    • M. C. Cronk and E. P. Fitzgerald. Understanding is business value: derivation of dimensions. Logistics Information Management, 12(1/2):40-49, 1999.
    • (1999) Logistics Information Management , vol.12 , Issue.1-2 , pp. 40-49
    • Cronk, M.C.1    Fitzgerald, E.P.2
  • 14
    • 84891929956 scopus 로고    scopus 로고
    • Online; accessed ccessed 11- February-2013
    • EngineYard. Engine yard managed service level agreement. https://www.engineyard.com/legal/managed-sla. [Online; accessed ccessed 11- February-2013].
    • Engine Yard Managed Service Level Agreement
  • 15
    • 84891908135 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • EnterpriseWizard. Enterprise wizard hosted service level agreement. http://www.enterprisewizard.com/ew-hosted-service-level-agreement2012.pdf. [Online; accessed 11-February-2013].
    • Enterprise Wizard Hosted Service Level Agreement
  • 16
    • 84876173264 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • GoGrid. Gogrid service level agreement. http://www.gogrid.com/legal/ service-level-agreement-sla. [Online; accessed ccessed 11-February-2013].
    • Gogrid Service Level Agreement
  • 17
    • 84877665669 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • Google. App engine service level agreement. https://developers.google. com/appengine/sla. [Online; accessed ccessed 11-February-2013].
    • App Engine Service Level Agreement
  • 18
    • 84871159276 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • Google. Google apps service level agreement. http://www.google.com/apps/ intl/en/terms/sla.html. [Online; accessed ccessed 11-February-2013].
    • Google Apps Service Level Agreement
  • 20
    • 84891923385 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • Google. Google compute engine service level agreement. https://developers.google.com/compute/docs/sla. [Online; accessed ccessed 11-February-2013].
    • Google Compute Engine Service Level Agreement
  • 21
    • 78149238589 scopus 로고    scopus 로고
    • Cloud computing: The limits of public clouds for business applications
    • P. Hofmann and D. Woods. Cloud computing: The limits of public clouds for business applications. Internet Computing, IEEE, 14(6):90-93, 2010.
    • (2010) Internet Computing, IEEE , vol.14 , Issue.6 , pp. 90-93
    • Hofmann, P.1    Woods, D.2
  • 24
    • 84891924148 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Joynet. Joynet cloud hosting service level agreement. http://joyent.com/company/policies/cloud-hosting-service-level-agreement/. [Online; accessed 11-February-2013].
    • Joynet Cloud Hosting Service Level Agreement
  • 25
    • 84891919859 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Kaseya. Kaseya limited service level agreement. http://www.kaseya.co.uk/ download/en-us/files/Kaseya%20Service%20Level%20Agreement.SaaS.v100701.pdf, 2012. [Online; accessed 11-February-2013].
    • (2012) Kaseya Limited Service Level Agreement
  • 28
    • 84891958301 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Layeredtech. Layeredtech service level agreement. http://www.layeredtech. com/about/legal/service-level-agreement/. [Online; accessed 11-February-2013].
    • Layeredtech Service Level Agreement
  • 31
    • 84891926310 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Microsoft. Windows azure compute service level agreement. http://www.microsoft.com/en-au/download/details.aspx?id=24434, 2010. [Online; accessed 11-February-2013].
    • (2010) Windows Azure Compute Service Level Agreement
  • 32
    • 84865064401 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Microsoft. Windows azure storage service level agreement. http://www.microsoft.com/en-au/download/details.aspx?id=6656, 2010. [Online; accessed 11-February-2013].
    • (2010) Windows Azure Storage Service Level Agreement
  • 33
    • 84891946069 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Microsoft. Service level agreement for microsoft online services. http://microsoftvolumelicensing.com/Downloader.aspx?DocumentId=5679, 2012. [Online; accessed 11-February-2013].
    • (2012) Service Level Agreement for Microsoft Online Services
  • 34
    • 84891949713 scopus 로고    scopus 로고
    • Online; accessed 19-February-2013
    • Netflix. Four reasons we choose amazon's cloud as our computing platform. http://techblog.netflix.com/2010/12/ four-reasons-we-choose-amazons-cloud-as. html, 2010. [Online; accessed 19-February-2013].
    • (2010) Four Reasons We Choose Amazon's Cloud As Our Computing Platform
  • 35
    • 84871165203 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Ninefold. Ninefold service level agreement. http://ninefold.com/legal/ service-level-agreement/. [Online; accessed 11-February-2013].
    • Ninefold Service Level Agreement
  • 36
    • 84891924148 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • OpSource. Opsource cloud hosting service level agreement. http://www.opsource.net/Services/Cloud-Hosting/Service-Level-Agreement. [Online; accessed 11-February-2013].
    • Opsource Cloud Hosting Service Level Agreement
  • 38
    • 84871165203 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • Rackspace. Rackspace service level agreement. http://www.rackspace.com/ cloud/legal/sla/. [Online; accessed 11-February-2013].
    • Rackspace Service Level Agreement
  • 39
    • 84871165203 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • Rally. Rally service level agreement. http://www.rallydev.com/sites/ default/files/rally service level agreement.pdf. [Online; accessed ccessed 11-February-2013].
    • Rally Service Level Agreement
  • 40
    • 84871165203 scopus 로고    scopus 로고
    • Online; accessed ccessed 11-February-2013
    • Rollbase. Rollbase service level agreement. https://www.rollbase.com/sla. shtml. [Online; accessed ccessed 11-February-2013].
    • Rollbase Service Level Agreement
  • 41
    • 84870424365 scopus 로고    scopus 로고
    • SaaSHost.net. [Online; accessed 11-February-2013]
    • SaaSHost.net. Service level agreement. http://www.saashost.net/ about-us/service-level-agreement/. [Online; accessed 11-February-2013].
    • Service Level Agreement
  • 42
    • 84891923723 scopus 로고    scopus 로고
    • Managing your slas: A service level agreement primer
    • R. Scher. Managing your slas: A service level agreement primer. PC Today, pages 22-23, 2011.
    • (2011) PC Today , pp. 22-23
    • Scher, R.1
  • 43
    • 84891906758 scopus 로고    scopus 로고
    • Online; accessed 11- February-2013
    • TalentGuard. Talentguard ondemand saas service level agreement. http://www.talentguard.com/sites/default/files/TalentGuard OnDemand SaaS Service Level Agreement 2012.pdf. [Online; accessed 11- February-2013].
    • Talentguard Ondemand Saas Service Level Agreement
  • 44
    • 84875685224 scopus 로고    scopus 로고
    • Online; accessed 11- February-2013
    • Terremark. Terremark cloud service level agreement. https://community. vcloudexpress.terremark.com/en-us/product docs/w/wiki/service-level-agreement. aspx, 2009. [Online; accessed 11- February-2013].
    • (2009) Terremark Cloud Service Level Agreement
  • 45
    • 84891935576 scopus 로고    scopus 로고
    • Online; accessed 7-February-2013
    • A. Wittmann. Cloud computing is still in its adolescence. http://www.informationweek.com/global-cio/interviews/cloud-computing-is-still- in-its-adolesce/232600928, 2012. [Online; accessed 7-February-2013].
    • (2012) Cloud Computing Is Still in Its Adolescence
    • Wittmann, A.1
  • 46
    • 84891911649 scopus 로고    scopus 로고
    • Online; accessed 11-February-2013
    • WSO2. Wso2 stratoslive service level agreement. http://wso2.com/cloud/ services/sla/, 2011. [Online; accessed 11-February-2013].
    • (2011) Wso2 Stratoslive Service Level Agreement


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.