ARTICLE;
EXPERIMENTATION;
HEALTH CARE COST;
HEALTH CARE SYSTEM;
HEALTH INSURANCE;
HEALTH PROGRAM;
HOSPITAL MANAGEMENT;
MARKETING;
MEDICAL INFORMATION SYSTEM;
MEDICAL LIABILITY;
PATIENT SAFETY;
REIMBURSEMENT;
COMPENSATION;
HEALTH CARE PLANNING;
HEALTH CARE QUALITY;
HUMAN;
INSURANCE;
INTERPERSONAL COMMUNICATION;
LAW;
LEGISLATION AND JURISPRUDENCE;
MALPRACTICE;
UNITED STATES;
COMMUNICATION;
COMPENSATION AND REDRESS;
HEALTH PLAN IMPLEMENTATION;
HUMANS;
INSURANCE, LIABILITY;
LEGISLATION, HOSPITAL;
MALPRACTICE;
NEGOTIATING;
PATIENT SAFETY;
QUALITY OF HEALTH CARE;
UNITED STATES;
Liability claims and costs before and after implementation of a medical error disclosure program
Kachalia A, Kaufman S, Boothman R, Anderson S, Welch K, Saint S, et al. Liability claims and costs before and after implementation of a medical error disclosure program. Ann Intern Med. 2010;153(4):213-21.
Nurturing a culture of patient safety and achieving lower malpractice risk through disclosure: lessons learned and future directions
Boothman RC, Imhoff SJ, Campbell DA Jr. Nurturing a culture of patient safety and achieving lower malpractice risk through disclosure: lessons learned and future directions. Front Health Serv Manage. 2012;28(3): 13-28.
AAOS Now [serial on the Internet]. Sep [cited 2013 Dec 10]. Available from:
Lembitz A. Litigation alternative: COPIC's 3Rs program. AAOS Now [serial on the Internet]. 2010 Sep [cited 2013 Dec 10]. Available from: http://www.aaos.org/news/ aaosnow/sep10/managing7.asp
Responding effectively to adverse events: the REACT approach to disclosure and apology
AAOS Now [serial on the Internet]. Aug [cited 2013 Dec 10]. Available from:
Bouwmeester D. Responding effectively to adverse events: the REACT approach to disclosure and apology. AAOS Now [serial on the Internet]. 2012 Aug [cited 2013 Dec 10]. Available from: http://www.aaos .org/news/aaosnow/aug12/ managing8.asp
Responding to patient safety incidents: the "seven pillars
McDonald TB, Helmchen LA, Smith KM, Centomani N, Gunderson A, Mayer D, et al. Responding to patient safety incidents: the "seven pillars." Qual Saf Health Care. 2010; 19(6):e11.
(University of Illinois at Chicago). Implementation of a communication-and-resolution program was associated with slower growth of charges for clinical laboratory and radiology services. Unpublished paper.
Helmchen LA, McDonald T, Lambert BL (University of Illinois at Chicago). Implementation of a communication-and-resolution program was associated with slower growth of charges for clinical laboratory and radiology services. Unpublished paper.
Respectful management of serious clinical adverse events [Internet]. 2nd ed. Cambridge (MA): Institute for Healthcare Improvement; [cited 2013 Dec 10]. (IHI Innovation Series White Paper). Available from:
Conway J, Federico F, Stewart K, Campbell MJ. Respectful management of serious clinical adverse events [Internet]. 2nd ed. Cambridge (MA): Institute for Healthcare Improvement; 2011 [cited 2013 Dec 10]. (IHI Innovation Series White Paper). Available from: http:// www.ihi.org/knowledge/Pages/ IHIWhitePapers/Respectful ManagementSeriousClinicalAEs WhitePaper.aspx