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Volumn 33, Issue 1, 2014, Pages 20-29

Communication-and-resolution programs: The challenges and lessons learned from six early adopters

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; EXPERIMENTATION; HEALTH CARE COST; HEALTH CARE SYSTEM; HEALTH INSURANCE; HEALTH PROGRAM; HOSPITAL MANAGEMENT; MARKETING; MEDICAL INFORMATION SYSTEM; MEDICAL LIABILITY; PATIENT SAFETY; REIMBURSEMENT; COMPENSATION; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HUMAN; INSURANCE; INTERPERSONAL COMMUNICATION; LAW; LEGISLATION AND JURISPRUDENCE; MALPRACTICE; UNITED STATES;

EID: 84891799098     PISSN: 02782715     EISSN: 15445208     Source Type: Journal    
DOI: 10.1377/hlthaff.2013.0828     Document Type: Article
Times cited : (77)

References (9)
  • 1
    • 77956403918 scopus 로고    scopus 로고
    • Liability claims and costs before and after implementation of a medical error disclosure program
    • Kachalia A, Kaufman S, Boothman R, Anderson S, Welch K, Saint S, et al. Liability claims and costs before and after implementation of a medical error disclosure program. Ann Intern Med. 2010;153(4):213-21.
    • (2010) Ann Intern Med. , vol.153 , Issue.4 , pp. 213-221
    • Kachalia, A.1    Kaufman, S.2    Boothman, R.3    Anderson, S.4    Welch, K.5    Saint, S.6
  • 2
    • 84859780669 scopus 로고    scopus 로고
    • Nurturing a culture of patient safety and achieving lower malpractice risk through disclosure: lessons learned and future directions
    • Boothman RC, Imhoff SJ, Campbell DA Jr. Nurturing a culture of patient safety and achieving lower malpractice risk through disclosure: lessons learned and future directions. Front Health Serv Manage. 2012;28(3): 13-28.
    • (2012) Front Health Serv Manage. , vol.28 , Issue.3 , pp. 13-28
    • Boothman, R.C.1    Imhoff, S.J.2    Campbell, D.A.3
  • 3
    • 84891911850 scopus 로고    scopus 로고
    • Litigation alternative: COPIC's 3Rs program
    • AAOS Now [serial on the Internet]. Sep [cited 2013 Dec 10]. Available from:
    • Lembitz A. Litigation alternative: COPIC's 3Rs program. AAOS Now [serial on the Internet]. 2010 Sep [cited 2013 Dec 10]. Available from: http://www.aaos.org/news/ aaosnow/sep10/managing7.asp
    • (2010)
    • Lembitz, A.1
  • 4
    • 84891939956 scopus 로고    scopus 로고
    • Responding effectively to adverse events: the REACT approach to disclosure and apology
    • AAOS Now [serial on the Internet]. Aug [cited 2013 Dec 10]. Available from:
    • Bouwmeester D. Responding effectively to adverse events: the REACT approach to disclosure and apology. AAOS Now [serial on the Internet]. 2012 Aug [cited 2013 Dec 10]. Available from: http://www.aaos .org/news/aaosnow/aug12/ managing8.asp
    • (2012)
    • Bouwmeester, D.1
  • 7
    • 84891944835 scopus 로고    scopus 로고
    • (University of Illinois at Chicago). Implementation of a communication-and-resolution program was associated with slower growth of charges for clinical laboratory and radiology services. Unpublished paper.
    • Helmchen LA, McDonald T, Lambert BL (University of Illinois at Chicago). Implementation of a communication-and-resolution program was associated with slower growth of charges for clinical laboratory and radiology services. Unpublished paper.
    • Helmchen, L.A.1    McDonald, T.2    Lambert, B.L.3
  • 8
    • 84891915807 scopus 로고    scopus 로고
    • Respectful management of serious clinical adverse events [Internet]. 2nd ed. Cambridge (MA): Institute for Healthcare Improvement; [cited 2013 Dec 10]. (IHI Innovation Series White Paper). Available from:
    • Conway J, Federico F, Stewart K, Campbell MJ. Respectful management of serious clinical adverse events [Internet]. 2nd ed. Cambridge (MA): Institute for Healthcare Improvement; 2011 [cited 2013 Dec 10]. (IHI Innovation Series White Paper). Available from: http:// www.ihi.org/knowledge/Pages/ IHIWhitePapers/Respectful ManagementSeriousClinicalAEs WhitePaper.aspx
    • (2011)
    • Conway, J.1    Federico, F.2    Stewart, K.3    Campbell, M.J.4
  • 9
    • 0033593073 scopus 로고    scopus 로고
    • Risk management: extreme honesty may be the best policy
    • Kraman SS, Hamm G. Risk management: extreme honesty may be the best policy. Ann Intern Med. 1999;131(12):963-7.
    • (1999) Ann Intern Med. , vol.131 , Issue.12 , pp. 963-967
    • Kraman, S.S.1    Hamm, G.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.