-
1
-
-
0002866667
-
The service encounters diagnosing favorable and unfavorable incidents
-
Bitner M.J., Boom, B.H. and Tetreault, S (1990), "The Service Encounters Diagnosing Favorable And Unfavorable Incidents", Journal of marketing , Vol. 58, pp. 97-105.
-
(1990)
Journal of Marketing
, vol.58
, pp. 97-105
-
-
Bitner, M.J.1
Boom, B.H.2
Tetreault, S.3
-
2
-
-
0032637422
-
Information technology in developing countries
-
A Study To Guide Policy Formulation
-
Boer S De, Walbeek M. (1999), "Information Technology In Developing Countries. A Study To Guide Policy Formulation", International Journal of Information Management, Vol. 19, No. 3.
-
(1999)
International Journal of Information Management
, vol.19
, Issue.3
-
-
De Boer, S.1
Walbeek, M.2
-
3
-
-
0039598771
-
Mci opens doors to king of cybermall
-
Booker, E. (1995), "MCI Opens doors to king of cybermall", Computerworld, Vol. 29, No. 15 pp. 28.
-
(1995)
Computerworld
, vol.29
, Issue.15
, pp. 28
-
-
Booker, E.1
-
5
-
-
85013521465
-
Technology based service delivery: A classification scheme for developing market strategies
-
Teresa A.Swartz, David E. Bowen, and Stephen W. Brown, eds Greenwich, CT JAI Press
-
Dabholkar, P.A. (1994), "Technology based service delivery: A classification scheme for developing market strategies", in Advances in services marketing and management, Volume 3, Teresa A.Swartz, David E. Bowen, and Stephen W. Brown, eds Greenwich, CT JAI Press, pp. 241-71.
-
(1994)
Advances in Services Marketing and Management
, vol.3
, pp. 241-271
-
-
Dabholkar, P.A.1
-
6
-
-
0030077156
-
Consumer evaluation in new technology-based service options: An investigation of alternative models of service quality
-
Dabholkar, P.A. (1996), "Consumer evaluation in new technology-based service options: An investigation of alternative models of service quality", International Journal of Research in Marketing, Vol. 13, No. 1 pp. 29-51.
-
(1996)
International Journal of Research in Marketing
, vol.13
, Issue.1
, pp. 29-51
-
-
Dabholkar, P.A.1
-
7
-
-
84951546886
-
Service breakdowns: A study of critical incidents in an airline
-
Edvardson , B. (1992) "Service Breakdowns: A Study Of Critical Incidents In An Airline", International journal of Service Industry, Vol. 3, No. 4, pp. 17-29.
-
(1992)
International Journal of Service Industry
, vol.3
, Issue.4
, pp. 17-29
-
-
Edvardson, B.1
-
8
-
-
0040062792
-
Euro-privacy will flummox us businesses
-
November 16
-
Gantz, J. (1998), "Euro-privacy will flummox US Businesses", Computerworld, Vol. 32, No. 46, November 16, p. 34.
-
(1998)
Computerworld
, vol.32
, Issue.46
, pp. 34
-
-
Gantz, J.1
-
10
-
-
0038878310
-
Internet privacy laws: Hot capitol hill topic
-
June 29
-
Joachim, D. (1998), "Internet privacy laws: hot Capitol Hill topic", Interweek, No. 721, June 29, pp. 15-16.
-
(1998)
Interweek
, Issue.721
, pp. 15-16
-
-
Joachim, D.1
-
11
-
-
0039598770
-
-
Wiley, New York, NY
-
Lynch, D. and Lundquist, L. (1996), "Digital Money", Wiley, New York, NY.
-
(1996)
Digital Money
-
-
Lynch, D.1
Lundquist, L.2
-
12
-
-
0040656398
-
Web sites rush to self-regulate
-
May 11
-
Machlis, S. (1997), "Web sites rush to self-regulate", Mediaweek, Vol. 8, No. 19, May 11, p. 2.
-
(1997)
Mediaweek
, vol.8
, Issue.19
, pp. 2
-
-
Machlis, S.1
-
13
-
-
0038878305
-
Portals plug privacy push
-
October 12
-
Mand, A. (1998), "Portals plug privacy push", Mediaweek, Vol. 8, No. 38, October 12, p. 58.
-
(1998)
Mediaweek
, vol.8
, Issue.38
, pp. 58
-
-
Mand, A.1
-
14
-
-
0039470937
-
Privacy concerns slow growth of online banking
-
, November
-
Merrick, B. (1998), "Privacy concerns slow growth of online banking", Credit Union Magazine, Vol. 64, No. 11, November, p. 12.
-
(1998)
Credit Union Magazine
, vol.64
, Issue.11
, pp. 12
-
-
Merrick, B.1
-
15
-
-
0002883519
-
Self-service technologies: Extending service frameworks and identifying issues for research
-
Meuter, M.L. and Bitner, M. Jo (1998), "Self-service technologies: Extending service frameworks and identifying issues for research" in AMA winter educators conference proceedings", Marketing theory and applications, Vol. 9, pp. 12-19.
-
(1998)
AMA Winter Educators Conference Proceedings", Marketing Theory and Applications
, vol.9
, pp. 12-19
-
-
Meuter, M.L.1
Jo, B.M.2
-
16
-
-
0034417136
-
Self service technologies: Understanding customer satisfaction with technology based encounters
-
July
-
Meuter, Ostrom, Roundtree and Bitner. (2000), "Self service technologies: Understanding customer satisfaction with technology based encounters", Journal of Marketing, 64 (July), 50-64.
-
(2000)
Journal of Marketing
, vol.64
, pp. 50-64
-
-
Ostrom, R.1
Bitner, M.2
-
17
-
-
0041027124
-
Safe passage in cyberspace
-
Mitchell, R. (1995), "Safe Passage in cyberspace", Business Week, Vol. 22, No. 5, pp. 71-73.
-
(1995)
Business Week
, vol.22
, Issue.5
, pp. 71-73
-
-
Mitchell, R.1
-
18
-
-
0001312089
-
Servqual: A multiple item sacle for measuring customer perceptions of service quality
-
Parasuraman, A., Zethaml, V.A., Berry, L.L. (1988), "SERVQUAL: A multiple item sacle for measuring customer perceptions of service quality", Journal of Retailing, Vol. 64, 12-40.
-
(1988)
Journal of Retailing
, vol.64
, pp. 12-40
-
-
Parasuraman, A.1
Zethaml, V.A.2
Berry, L.L.3
-
19
-
-
0040442304
-
Who owns the online consumeri
-
Prabhaker, P.R. (2000), "Who owns the online consumeri" Journal of Consumer Marketing, Vol. 17, No. 2, pp. 158-71.
-
(2000)
Journal of Consumer Marketing
, vol.17
, Issue.2
, pp. 158-171
-
-
Prabhaker, P.R.1
-
20
-
-
84891762195
-
Using the service to gain a competitive edge-The prompt approach
-
Thomson Business Press
-
Quinn M. and humble J. (1996), "Using the Service to Gain a Competitive Edge-The prompt Approach; The Management of Sales & Customer Relations": Thomson Business Press.
-
(1996)
The Management of Sales & Customer Relations
-
-
Quinn, M.1
Humble, J.2
-
22
-
-
0041041523
-
Business is good
-
June
-
Resnick, R. (1995), "Business is good, not", Internet world, June, pp. 71-73.
-
(1995)
Internet World
, pp. 71-73
-
-
Resnick, R.1
-
23
-
-
0009379862
-
Internet food retailing: The uk in the context
-
Rowley, J. (1998), "Internet food Retailing: the UK in the context", British Food Journal, Vol. 100, No. 2, pp. 85-95.
-
(1998)
British Food Journal
, vol.100
, Issue.2
, pp. 85-95
-
-
Rowley, J.1
-
24
-
-
84891754255
-
African countries and e-commerce
-
London international Conference on new economy
-
Sokou S. (2002), "African Countries and e-commerce", International Association for official Statistics, London international Conference on new economy.
-
(2002)
International Association for Official Statistics
-
-
Sokou, S.1
-
25
-
-
0038878308
-
The consumer battle over online information privacy has just begun
-
June 22
-
Tweney, D. (1998), "The consumer battle over online information privacy has just begun", infoworld, Vol. 20, No. 25, June 22, p. 66.
-
(1998)
Infoworld
, vol.20
, Issue.25
, pp. 66
-
-
Tweney, D.1
-
26
-
-
84891757504
-
-
INCi Credit Card History
-
World Wide e-processing, INC, "Credit Card History" http://www.bankcard.net/hist.htm
-
World Wide E-processing
-
-
|