Barriers to Using Text Message Appointment Reminders in an HIV Clinic

Telemedicine and e-Health

Volumn 20, Issue 1, 2014, Pages 86-89

  Norton, Brianna L ^a   Person, Anna K ^a   Castillo, Catherine ^b   Pastrana, Christopher ^c   Subramanian, Melanie ^a   Stout, Jason E ^a  

^a DUKE UNIVERSITY MEDICAL CENTER   (United States)

^b DUKE UNIVERSITY   (United States)

^c JOHNS HOPKINS UNIVERSITY   (United States)

Author keywords

Clinic attendance; Human immunodeficiency virus; Mobile phone; Text message appointment reminder

Indexed keywords

APPOINTMENT REMINDERS; CLINIC ATTENDANCE; CONTROLLED TRIAL; HEALTH OUTCOMES; HUMAN IMMUNODEFICIENCY VIRUS; MEDICAL RECORD; MESSAGING SERVICES; UNIVERSAL APPROACH;

CELLULAR TELEPHONES; DISEASES; MOBILE PHONES; TELEPHONE SYSTEMS; TOOLS; VIRUSES;

TEXT MESSAGING;

ADULT; CONFIDENTIALITY; CONTROLLED STUDY; DEVICES; FEMALE; HIV INFECTIONS; HOSPITAL MANAGEMENT; HUMAN; MALE; MIDDLE AGED; PATIENT COMPLIANCE; RANDOMIZED CONTROLLED TRIAL; REMINDER SYSTEM; SOCIOECONOMICS; TEXT MESSAGING; UNITED STATES;

ADULT; APPOINTMENTS AND SCHEDULES; CONFIDENTIALITY; FEMALE; HIV INFECTIONS; HUMANS; MALE; MIDDLE AGED; PATIENT COMPLIANCE; REMINDER SYSTEMS; SOCIOECONOMIC FACTORS; TEXT MESSAGING; UNITED STATES;

EID: 84891614936     PISSN: 15305627     EISSN: 15563669     Source Type: Journal    
DOI: 10.1089/tmj.2012.0275     Document Type: Article

References (15)

1. Berg MB, Safren SA, Mimiaga MJ, Grasso C, Boswell S, Mayer KH. Nonadherence to medical appointments is associated with increased plasma HIV RNA and decreased CD4 cell counts in a community-based HIV primary care clinic. AIDS Care 2005;17:902-907.
2. Hamilton W, Luthra M, Smith T, Evans P. Non-attendance in general practice: A questionnaire survey. Prim Health Care Res Dev 2002;3:226-230.
3. Neal R, Hussain-Gambles M, Allgar V, Lawlor D, Dempsey O. Reasons for and consequences of missed appointments in general practice in the UK: Questionnaire survey and prospective review of medical records. BMC Fam Pract 2005;6:47.
4. Geraghty M, Glynn F, Amin M, Kinsella J. Patient mobile telephone 'text' reminder: A novel way to reduce non-attendance at the ENT out-patient clinic. J Laryngol Otol 2008;122:296-298.
5. Chen ZW, Fang LZ, Chen LY, Dai HL. Comparison of an SMS text messaging and hone reminder to improve attendance at a health promotion center: A randomized controlled trial. J Zhejiang Univ Sci B 2008;9:34-38.
6. Leong KC, Chen WS, Leong KW, Mastura I, Mimi O, Sheikh MA, et al. The use of text messaging to improve attendance in primary care: A randomized controlled trial. Fam Pract 2006;23:699-705.
7. Koshy E, Car J, Majeed A. Effectiveness of mobile-phone short message service (SMS) reminders for ophthalmology outpatient appointments: Observational study. BMC Ophthalmol 2008;8:9.
8. Downer SR, Meara JG, Da Costa AC. Use of SMS text messaging to improve outpatient attendance. Med J Aust 2005;183:366-368.
9. da Costa TM, Salomao PL, Martha AS, Pisa IT, Sigulem D. The impact of short message service text messages sent as appointment reminders to patients' cell phones at outpatient clinics in Sao Paulo, Brazil. Int J Med Inform 2010;79:65-70.
10. Cole-Lewis H, Kershaw T. Text messaging as a tool for behavior change in disease prevention and management. Epidemiol Rev 2010;32:56-69.
11. Lenhart A. Cell phones and American adults. 2010. Available at www.pewinternet.org/Reports/2010/Cell-Phones-and-American-Adults.aspx (last accessed November 11, 2012).
12. Shacham E, Stamm K, Overton ET. Can you hear me now? Limited use of technology among an urban HIV-infected cohort. AIDS Care 2009;21:1000-1006.
13. Person AK, Blain ML, Jiang H, Rasmussen PW, Stout JE. Text messaging for enhancement of testing and treatment for tuberculosis, human immunodeficiency virus, and syphilis: A survey of attitudes toward cellular phones and healthcare. Telemed J E Health 2011;17:189-195.
14. Thomas M. HIV/AIDS and xocioeconomic status: A Texas study. 2011. Available at http://ssrn.com/abstract=1767180 (last accessed November 11, 2012).
15. Center for Disease Control and Prevention. HIV in the United States: At a glance. 2011. Available at www.cdc.gov/hiv/resources/factsheets/us.htm (last accessed November 11, 2012).