How to build a healthy emotional culture and avoid a toxic culture

Research Companion to Emotion in Organizations

Volumn , Issue , 2008, Pages 575-588

  Härtel, Charmine E J ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84890781815     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4337/9781848443778.00049     Document Type: Chapter

References (72)

1. Ashkanasy, N.M., C.E. Härtel and W.J. Zerbe (eds) (2000), Emotions in the Workplace: Research Theory, and Practice, Westport, CT: Quorum Books/Greenwood.
2. Ashkanasy, N.M., C.E.J. Härtel and W.J. Zerbe (eds) (2005), Research on Emotion in Organizations, Volume 1: The Effect of Affect in Organizational Settings, Oxford: Elsevier, JAI.
3. Antonioni, D. (1994), 'A new model for organizational change', Organization Development Journal, 12, 17-22.
4. Barbalet, J.M. (1996), 'Social emotions: confidence, trust and loyalty', International Journal of Sociology and Social Policy, 16, 75-96.
5. Barley, S.R. and G. Kunda (1992), 'Design and devotion: surges of rational and normative ideologies of control in managerial discourse', Administrative Science Quarterly, 37, 363-99.
6. Barsade, S.G. (2002), 'The ripple effect: emotional contagion and its influence on group behavior', Administrative Science Quarterly, 47, 644-75.
7. Baumeister, R.F., E. Bratslavsky, C. Finkenauer and K.D. Vohs (2001), 'Bad is stronger than good', Review of General Psychology, 5, 323-70.
8. Berry, D.S., J.K. Willingham and C. Thayer (2000), 'Affect and personality as predictors of conflict and closeness in young adults' friendships', Journal of Research in Personality, 34, 84-107.
9. Beyer, J. and D. Niño (2001), 'Culture as a source, expression and reinforcer of emotions in organizations', in R.L. Payne and C.L. Cooper (eds), Emotions at Work: Theory, Research and Applications for Management, Chichester: Wiley, pp. 173-97.
10. Blais, M.R., S. Sabourin, C. Boucher and R.J. Vallerand (1990), 'Toward a motivational model of couple happiness', Journal of Personality and Social Psychology, 59, 1021-31.
11. Burger, J.M. and D.F. Caldwell (2000), 'Personality, social activities, job-search behavior and interview success: distinguishing between PANAS trait positive affect and NEO extraversion', Motivation and Emotion, 24, 51-62.
12. Carson, K.D. and R.W. Griffeth (1990), 'Changing a management information system: managing resistance by attending to the rights and responsibilities of employees', Employee Responsibilities and Rights Journal, 3, 47-58.
13. Cherniss, C. and D. Goleman (2001), The Emotionally Intelligent Workplace, San Francisco, CA: Jossey-Bass.
14. Côté, S., C.T.H. Miners and S. Moon (2006), 'Emotional intelligence and wise emotional regulation in the workplace', in W.J. Zerbe, N.M. Ashkanasy and C.E.J. Härtel (eds), Research on Emotion in Organizations, Volume 2: Individual and Organizational Perspectives on Emotion, Oxford: Elsevier, JAI. pp. 1-24.
15. Cunningham, M.R. (1988), 'Does happiness mean friendliness? Induced mood and heterosexual selfdisclosure', Personality and Social Psychology Bulletin, 14, 283-97.
16. Deci, E.L. and R.M. Ryan (1985), Intrinsic Motivation and Self-determination in Human Behaviour, New York: Plenum.
17. Diener, E., S. Oishi and R.E. Lucas (2003), 'Personality, culture, and subjective well-being: emotional and cognitive evaluations of life', Annual Review of Psychology, 54, 403-25.
18. Domagalski, T.A. (1999), 'Emotions in organizations: main currents', Human Relations, 52, 833-52.
19. Ekman, P. (1980), The Face of Man: Expressions of Universal Emotions in a New Guinea Village, New York: Garland STPM.
20. Folger, R. and R. Cropanzano (1998), Organizational Justice and Human Resource Management, Thousand Oaks, CA: Sage.
21. Folkman, S. and T. Moskowitz (2000), 'Positive affect and the other side of coping', American Psychologist, 55, 647-54.
22. Fredrickson, B.L. (2001), 'The role of positive emotions in positive psychology: the broaden-and-build theory of positive emotions', American Psychologist, 56, 218-26.
23. Frijda, N.H. (1993), 'Mood, emotion episodes, and emotions', in M. Lewis and J.M. Haviland (eds), Handbook of Emotions, (1st edn), New York: Guilford, pp. 381-403.
24. Gersick, C.J.G., J.M. Bartunek and J.E. Dutton (2000), 'Learning from academia: the importance of relationships in professional life', Academy of Management Journal, 43, 1026-44.
25. Goldstein, H.S., R. Edleberg, C.F. Meier and L. Davis (1988), 'Relationship of resting blood pressure and heart rate to experienced anger and expressed anger', Psychosomatic Medicine, 50, 321-9.
26. Grolnick, W.S., R.M. Ryan and E.L. Deci (1991), 'Inner resources for school achievement: motivational mediators of children's perceptions of their parents', Journal of Educational Psychology, 83, 508-17.
27. Halloran, M. (2007), 'Culture', in R.F. Baumeister and K.D. Vohs (eds), Encyclopedia of Social Psychology, London: Sage, pp. 210-12.
28. Härtel, C.E.J. and D. Panipucci (2007), 'How "bad apples" spoil the bunch: faultlines, emotional levers and exclusion in the workplace', in C.E.J. Härtel, N.M. Ashkanasy and W.J. Zerbe (eds), Research on Emotion in Organizations: Functionality, Intentionality and Morality, Oxford: Elsevier/JAI Press, pp. 237-64.
29. Herkenhoff, L. (2004), 'Culturally tuned emotional intelligence: an effective change management tool?', Strategic Change, 13, 73-81.
30. Hill, J., P. Fonagy, E. Safier and J. Sargent (2003), 'The ecology of attachment in the family', Family Process, 42, 205-21.
31. Hochschild, A. (1983), The Managed Heart, Berkeley, CA: University of California Press.
32. House, J.S., K.R. Landis and D. Umberson (1988), 'Social relationships and health', Science, 241, 540-45.
33. Hutson-Comeaux, S.L. and J.R. Kelly (2002), 'Gender stereotypes and emotional reactions: how we judge an emotion as valid', Sex Roles, 47, 1-10.
34. Ilies, R. and T.A. Judge (2005), 'Goal regulation across time: the effects of feedback and affect', Journal of Applied Psychology, 90, 453-67.
35. Isen, A.M. (1970), 'Success, failure, attention, and reactions to others: the warm glow of success', Journal of Personality and Social Psychology, 25, 294-301.
36. Isen, A. (2004), 'Positive affect and decision making', in M. Lewis and J. Haviland-Jones (eds), Handbook of Emotions, 2nd edn, New York: Guilford, pp. 417-35.
37. Izard, C.E. (1977), Human Emotions, New York: Plenum.
38. King, L.A. and R.A. Emmons (1990), 'Conflict over emotional expression: psychological and physical correlates', Journal of Personality and Social Psychology, 58, 864-77.
39. King, L.A. and R.A. Emmons (1991), 'Psychological, physical, and interpersonal correlates of emotional expressiveness, conflict, and control', European Journal of Personality, 5, 131-50.
40. Länsisalmi, H., J.M. Peiró and M. Kivimäki (2000), 'Collective stress and coping in the context of organizational culture', European Journal of Work and Organizational Psychology, 9, 527-59.
41. Lewis, M. (1993), 'Self-conscious emotions: embarrassment, pride, shame, and guilt', in M. Lewis and J.M. Haviland (eds), Handbook of Emotions, (1st edn), New York: Guilford, pp. 563-73.
42. Lutz, C.A. (1988), Unnatural Emotions: Everyday Sentiments on a Micronesian Atoll and Challenge to Western Theory, Chicago, IL: University of Chicago Press.
43. Mayer, R.C., J.H. Davis and F.D. Schoorman (1995), 'An integrative model of organizational trust', Academy of Management Review, 20, 709-34.
44. Middleton, D.R. (1989), 'Emotional style: the cultural ordering of emotions', Ethos, 17, 187-201.
45. Morris, J.A. and D.C. Feldman (1996), 'The dimensions, antecedents and consequences of emotional labour', Academy of Management Review, 21, 986-1010.
46. Mumby, D.K. and L.L. Putnam (1992), 'The politics of emotion: a feminist reading of bounded rationality', Academy of Management Review, 17, 465-86.
47. Neumann, R. and F. Strack (2000), ' " Mood contagion": the automatic transfer of mood between persons', Journal of Personality and Social Psychology, 79, 211-23.
48. Ortony, A., G.L. Clore and A. Collins (1988), The Cognitive Structure of Emotions, Cambridge and New York: Cambridge University Press.
49. Parkinson, B. (1995), Ideas and Realities of Emotion, London: Routledge.
50. Paterson, J.M. and C.E.J. Härtel (2002), 'An integrated affective and cognitive model to explain employees' responses to downsizing', in N.M. Ashkanasy,W.J. Zerbe and C.E.J. Härtel (eds), Managing Emotions in the Workplace, Armonk, NY: M.E. Sharpe, pp. 25-44.
51. Pennebaker, J.W. (ed.) (1995), Emotion, Disclosure, and Health, Washington, DC: American Psychological Association.
52. Pirola-Merlo, A., C. Härtel, L. Mann and G. Hirst (2002), 'How leaders influence the impact of affective events on team climate and performance in R&D teams', Leadership Quarterly, 13, 561-81.
53. Schein, E.H. (1992), Organizational Culture and Leadership, 2nd edn, San Francisco, CA: Jossey-Bass
54. Scherer, K.R. (2000), 'Emotions as episodes of subsystem synchronization driven by nonlinear appraisal processes', in M.D. Lewis and I. Granic (eds), Emotion, Development and Self-Organization: Dynamic Systems Approaches to Emotional Development, Cambridge: Cambridge University Press, pp. 70-90.
55. Schwartz, G.E. (1990), 'Psychobiology of repression and health: a system approach', in J.L. Singer (ed.), Repression and Dissociation: Implications for Personality Theory, Psychopathology and Health, Chicago, IL: University of Chicago Press, pp. 405-34.
56. Simpson, P.A. and L.K. Stroh (2004), 'Gender differences: emotional expression and feelings of personal inauthenticity', Journal of Applied Psychology, 89, 715-21.
57. Skarlicki, D.P. and R. Folger (1997), 'Retaliation in the workplace: the roles of distributive, procedural, and interactional justice', Journal of Applied Psychology, 82, 434-43.
58. Spector, P.E. and S. Fox (2002), 'An emotion-centered model of voluntary work behavior: some parallels between counterproductive work behavior (CWB) and organizational citizenship behavior (OCB)', Human Resource Management Review,12, 269-92.
59. Stratton, M.T. (2005), 'An affective events theory-based conceptual model of emotional ambivalence in the context of personal we-usage monitoring', in N.M. Ashkanasy, et al. (eds), pp. 51-80.
60. Sweet, M. (2005), 'Beating bully', Australian Nursing Journal, 12, 16-19.
61. Sy, T., S. Côté and R. Saavedra (2005), 'The contagious leader: impact of the leader's mood on the mood of group members, group affective tone, and group processes', Journal of Applied Psychology, 90, 295-305.
62. Thoresen, C.J., S.A. Kaplan, A.P. Barsky, C.R. Warren and K. de Charmont (2003), 'The affective underpinnings of job perceptions and attitudes: a meta-analytic review and integration', Psychological Bulletin, 129, 914-45.
63. Tiedens, L. (2000), 'Powerful emotions: the vicious cycle of social status positions and emotions', in N.M. Ashkanasy et al. (eds), pp. 71-81.
64. Totterdell, P. (2000), 'Catching moods and hitting runs: mood linkage and subjective performance in professional sport teams', Journal of Applied Psychology, 85, 848-59.
65. Triandis, H.C. (1994), 'Major cultural syndromes and emotions', in S. Kitayama and H.R. Markus (eds), Emotion and Culture: Empirical Studies of Mutual Influence, Washington, DC: American Psychological Association, pp. 285-306.
66. Trice, H.M. and J.M. Beyer (1993), The Cultures of Work Organizations, Englewood Cliffs, NJ: Prentice-Hall.
67. Tse, H.H.M., M.T. Dasborough and N.M. Ashkanasy (2005), 'The role of affect, fairness, and social perception in team member exchange', in Ashkanasy et al. (eds), pp. 143-71.
68. Tugade, M.M. and B.L. Fredrickson (2004), 'Resilient individuals use positive emotions to bounce back from negative emotional experiences', Journal of Personality and Social Psychology, 86, 320-33.
69. Waugh, C.E. and B.L. Fredrickson (2006), 'Nice to know you: positive emotions, self-other overlap, and complex understanding in the formation of a new relationship', Journal of Positive Psychology, 1, 93-106.
70. Weiss, H.M. (2002), 'Deconstructing job satisfaction: separating evaluations, beliefs and affective experiences', Human Resource Management Review, 12, 173-94.
71. Weiss, H.M. and R. Cropanzano (1996), 'Affective events theory: a theoretical discussion of the structure, causes and consequences of affective experiences at work', Research in Organizational Behavior, 18, 1-74.
72. Wright, S. (2005), 'Organizational climate, social support and loneliness in the workplace', in N.M. Ashkanasy et al. (eds), pp. 123-42.