Importance weighting, expectation fulfilment and satisfaction: An integrative and innovative approach to measuring patient satisfaction with hospital stays

International Journal of Public Health

Volumn 58, Issue 6, 2013, Pages 955-958

  Janssen, Christian ^a   Ommen, Oliver ^b   Scheibler, Fueloep ^c   Wirtz, Markus ^d   Pfaff, Holger ^e  

^a MUNICH UNIVERSITY OF APPLIED SCIENCES   (Germany)

^b Federal Centre for Health Education BZgA   (Germany)

^c INSTITUTE FOR QUALITY AND EFFICIENCY IN HEALTH CARE IQWIG   (Germany)

^d UNIVERSITY OF EDUCATION FREIBURG   (Germany)

^e UNIVERSITY OF COLOGNE   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CROSS-SECTIONAL STUDY; GERMANY; HOSPITAL; HUMAN; PATIENT SATISFACTION; QUESTIONNAIRE; RETROSPECTIVE STUDY; STANDARD; STATISTICS;

CROSS-SECTIONAL STUDIES; GERMANY; HOSPITALS; HUMANS; PATIENT SATISFACTION; QUESTIONNAIRES; RETROSPECTIVE STUDIES;

EID: 84890443924     PISSN: 16618556     EISSN: 1420911X     Source Type: Journal    
DOI: 10.1007/s00038-013-0517-7     Document Type: Article

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