Factors of satisfaction: A case study of explore park

Managing Tourism and Hospitality Services: Theory and International Applications

Volumn , Issue , 2006, Pages 274-281

  Uysal, Muzaffer ^a  

^a VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84890220316     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (18)

1. Crompton, J.L. (2003) Adapting Herzberg: a conceptualization of the effects of hygiene and motivator attributes on perceptions of event quality. Journal of Travel Research 41(4), 305-310.
2. Czepiel, J.A. and Rosenberg, L.J. (1974) The study of consumer satisfaction. AMA Educators' Proceedings. American Marketing Association, Chicago, Illinois, pp. 119-123.
3. Floyd, M. (1993) Recreation Research Survey of Cape Lookout National Seashore. Final Report Submitted to the National Park Service. Texas A&M University, College Station, Texas.
4. Herzberg, F., Mausner, B. and Snyderman, B. (1959) The Motivation to Work. John Wiley & Sons, New York.
5. Howard, D.R. and Crompton, L.J. (1980) Financing, Managing and Marketing Recreation and Park Resources. William C. Brown, Dubuque, Iowa.
6. Jurowski, C., Cumbow, M., Uysal, M. and Noe, F. (1995) The effects of instrumental and expressive factors on overall satisfaction in a park environment. Journal of Environmental Systems 24(1), 47-67.
7. Laws, E. (ed.) (2002) Tourism Marketing: Quality and Service Management Perspectives. Continuum, London.
8. Noe, F. (1987) Measurement specification and leisure satisfaction. Leisure Sciences 9(3), 163-172.
9. Noe, F. (1999) Tourist Service Satisfaction: Hotel, Transportation, and Recreation. Sagamore Publishing, Champaign, Illinois.
10. Noe, F. and Uysal, M. (1997) Evaluation of outdoor recreational settings: a problem of measuring user satisfaction. Journal of Retailing and Consumer Services 4(4), 223-230.
11. Oliver, R.L. (1997) Satisfaction: A Behavioral Perspective on the Consumer. McGraw-Hill, London.
12. Oliver, R.L. and Oliver, G.L. (1981) Effects of satisfaction and its antecedents on consumer preference and intention. In: Monroe, K.B. (ed.) Advances in Consumer Research. Association for Consumer Research, Ann Arbor, Michigan, pp. 88-93.
13. Ryan, C. (1995) Researching Tourist Satisfaction: Issues, Concepts, and Problems. Routledge, London.
14. Schofield, P. (2000) Evaluating Castlefield Urban Heritage Park from the consumer perspective: destination attribute importance, visitor perception, and satisfaction. Tourism Analysis 5(2-4), 183-189.
15. Swan, J. and Combs, L. (1976) Product performance and consumer satisfaction. Journal of Marketing Research 40(April), 25-33.
16. Uysal, M. and Noe, F.P. (2002) Satisfaction in outdoor recreation and tourism settings. In: Laws, E. (ed.) Tourism Marketing, Quality and Service Management Perspectives. Continuum, London, pp. 140-151.
17. Uysal, M. and Williams, J. (2004) The role of expressive and instrumental factors in measuring visitors satisfaction. In: Crouch, G.I., Perdue, R.R., Timmermans, H.J.P. and Uysal, M. (eds) Consumer Psychology of Tourism, Hospitality and Leisure, Vol. 3. CAB International, Wallingford, UK, pp. 227-235.
18. Yi, Y.K. (1990) A critical review of consumer satisfaction. In: Zeithaml, V. (ed.) Review of Marketing. American Marketing Association, Chicago, Illinois.