Do not blame users for misconfigurations

SOSP 2013 - Proceedings of the 24th ACM Symposium on Operating Systems Principles

Volumn , Issue , 2013, Pages 244-259

  Xu, Tianyin ^a   Zhang, Jiaqi ^a   Huang, Peng ^a   Zheng, Jing ^a   Sheng, Tianwei ^a   Yuan, Ding ^b   Zhou, Yuanyuan ^a   Pasupathy, Shankar ^c  

^a UNIVERSITY OF CALIFORNIA   (United States)

^b UNIVERSITY OF TORONTO   (Canada)

^c Network Appliance Inc   (United States)

Author keywords

constraint; inference; misconfiguration; testing; vulnerability

Indexed keywords

CONFIGURATION DESIGNS; CONFIGURATION ERRORS; CONFIGURATION PARAMETERS; CONSTRAINT; INFERENCE; MISCONFIGURATIONS; SOFTWARE SOURCE CODES; VULNERABILITY;

ERRORS; INTERNET SERVICE PROVIDERS; SYSTEMS ENGINEERING; TESTING;

PROGRAM DEBUGGING;

EID: 84889664388     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2517349.2522727     Document Type: Conference Paper

References (40)

1. B. Aggarwal, R. Bhagwan, T. Das, S. Eswaran, V. N. Padmanabhan, and G. M. Voelker. NetPrints: Diagnosing Home Network Misconfigurations Using Shared Knowledge. In Proceedings of the 6th USENIX Symposium on Networked System Design and Implementation (NSDI'09), April 2009.
2. Amazon Web Services Team. Summary of the Amazon EC2 and Amazon RDS Service Disruption in the US East Region. http://aws.amazon.com/message/65648, 2011.
3. M. Attariyan, M. Chow, and J. Flinn. X-ray: Automating Root-Cause Diagnosis of Performance Anomalies in Production Software. In Proceedings of the 10th USENIX Conference on Operating Systems Design and Implementation (OSDI'12), October 2012.
4. M. Attariyan and J. Flinn. Using Causality to Diagnose Configuration Bugs. In Proceedings of the 2008 USENIX Annual Technical Conference (USENIX'08), June 2008.
5. M. Attariyan and J. Flinn. Automating Configuration Troubleshooting with Dynamic Information Flow Analysis. In Proceedings of the 9th USENIX Conference on Operating Systems Design and Implementation (OSDI'10), October 2010.
6. L. A. Barroso and U. Hölzle. The Datacenter as a Computer: An Introduction to the Design of Warehouse-Scale Machines. Morgan and Claypool Publishers, 2009.
7. K. Chen, C. Guo, H. Wu, J. Yuan, Z. Feng, Y. Chen, S. Lu, and W. Wu. Generic and Automatic Address Configuration for Data Center Networks. In Proceedings of the 2010 Annual Conference of the ACM Special Interest Group on Data Communication (SIGCOMM'10), August 2010.
8. Computing Research Association. Grand Research Challenges in Information Systems, Technical Report, September 2003.
9. S. Duan, V. Thummala, and S. Babu. Tuning Database Conguration Parameters with iTuned. In Proceedings of the 35th International Conference on Very Large Data Bases (VLDB'09), August 2009.
10. D. Engler, D. Y. Chen, S. Hallem, A. Chou, and B. Chelf. Bugs as Deviant Behavior: A General Approach to Inferring Errors in Systems Code. In Proceedings of the 18th ACM Symposium on Operating Systems Principles (SOSP'01), October 2001.
11. N. Feamster and H. Balakrishnan. Detecting BGP Configuration Faults with Static Analysis. In Proceedings of the 2nd USENIX Symposium on Networked System Design and Implementation (NSDI'05), May 2005.
12. J. Gray. Why Do Computers Stop and What Can Be Done About It? Tandem Technical Report 85.7, June 1985.
13. R. Johnson. More Details on Today's Outage. http://www.facebook.com/note. php?note id=431441338919, 2010.
14. A. Kappor. Web-to-host: Reducing Total Cost of Ownership. Technical Report 200503, The Tolly Group, May 2000.
15. L. Keller, P. Upadhyaya, and G. Candea. ConfErr: A Tool for Assessing Resilience to Human Configuration Errors. In Proceedings of the 38th Annual IEEE/IFIP International Conference on Dependable Systems and Networks (DSN'08), June 2008.
16. S. Kendrick. What Takes Us Down? USENIX ;login:, 37(5):37-45, October 2012.
17. N. Kushman and D. Katabi. Enabling Configuration-Independent Automation by Non-Expert Users. In Proceedings of the 9th USENIX Conference on Operating Systems Design and Implementation (OSDI'10), October 2010.
18. C. Lattner and V. Adve. LLVM: A Compilation Framework for Lifelong Program Analysis & Transformation. In Proceedings of the 2004 International Symposium on Code Generation and Optimization (CGO'04),March 2004.
19. R. Mahajan, D. Wetherall, and T. Anderson. Understanding BGP Misconfigurations. In Proceedings of the 2002 Annual Conference of the ACM Special Interest Group on Data Communication (SIGCOMM'02), August 2002.
20. D. J. Mayhew. Principles and Guidelines in Software User Interface Design. Prentice Hall, October 1991.
21. J. Mickens, M. Szummer, and D. Narayanan. Snitch: Interactive Decision Trees for Troubleshooting Misconfigurations. In Proceedings of the 2nd USENIX Workshop on Tackling Computer Systems Problems with Machine Learning Techniques (SYSML'07), 2007.
22. K. Nagaraja, F. Oliveira, R. Bianchini, R. P. Martin, and T. D. Nguyen. Understanding and Dealing with Operator Mistakes in Internet Services. In Proceedings of the 6th USENIX Conference on Operating Systems Design and Implementation (OSDI'04), December 2004.
23. D. A. Norman. Design Rules Based on Analyses of Human Error. Communications of the ACM, 26(4):254-258, April 1983.
24. D. Oppenheimer, A. Ganapathi, and D. A. Patterson. Why Do Internet Services Fail, and What Can Be Done About It? In Proceedings of the 4th USENIX Symposium on Internet Technologies and Systems (USITS'03), March 2003.
25. A. Rabkin and R. Katz. Precomputing Possible Configuration Error Diagnosis. In Proceedings of the 26th IEEE/ACM International Conference on Automated Software Engineering (ASE'11), November 2011.
26. A. Rabkin and R. Katz. Static Extraction of Program Configuration Options. In Proceedings of the 33th International Conference on Software Engineering (ICSE'11), May 2011.
27. A. Rabkin and R. Katz. How Hadoop Clusters Break. IEEE Software, 30(4):88-94, July 2013.
28. A. Schüpbach, A. Baumann, T. Roscoe, and S. Peter. A Declarative Language Approach to Device Configuration. In Proceedings of the 16th International Conference on Architectural Support for Programming Languages and Operating Systems (ASPLOS'11), March 2011.
29. M. Sridharan, S. J. Fink, and R. Bodík. Thin Slicing. In Proceedings of the ACM SIGPLAN 2007 Conference on Programming Language Design and Implementation (PLDI'07), June 2007.
30. Y.-Y. Su, M. Attariyan, and J. Flinn. AutoBash: Improving Configuration Management with Operating System Causality Analysis. In Proceedings of the 21st ACM Symposium on Operating Systems Principles (SOSP'07), October 2007.
31. Y. Sverdlik. Microsoft: Misconfigured Network Device Led to Azure Outage. http://www.datacenterdynamics.com/focus/archive/2012/07/microsoft- misconfigured-network-device-led-azure-outage, 2012.
32. H. J. Wang, J. C. Platt, Y. Chen, R. Zhang, and Y.-M. Wang. Automatic Misconfiguration Troubleshooting with PeerPressure. In Proceedings of the 6th USENIX Conference on Operating Systems Design and Implementation (OSDI'04), December 2004.
33. Y.-M. Wang, C. Verbowski, J. Dunagan, Y. Chen, H. J. Wang, C. Yuan, and Z. Zhang. STRIDER: A Black-box, State-based Approach to Change and Configuration Management and Support. In Proceedings of the 17th Large Installation Systems Administration Conference (LISA'03), October 2003.
34. A.Whitaker, R. S. Cox, and S. D. Gribble. Configuration Debugging as Search: Finding the Needle in the Haystack. In Proceedings of the 6th USENIX Conference on Operating Systems Design and Implementation (OSDI'04), December 2004.
35. Y. Xiong, A. Hubaux, S. She, and K. Czarnecki. Generating Range Fixes for Software Configuration. In Proceedings of the 34th International Conference on Software Engineering (ICSE'12), June 2012.
36. Z. Yin, X. Ma, J. Zheng, Y. Zhou, L. N. Bairavasundaram, and S. Pasupathy. An Empirical Study on Configuration Errors in Commercial and Open Source Systems. In Proceedings of the 23rd ACM Symposium on Operating Systems Principles (SOSP'11), October 2011.
37. C. Yuan, N. Lao, J.-R. Wen, J. Li, Z. Zhang, Y.-M. Wang, and W.-Y. Ma. Automated Known Problem Diagnosis with Event Traces. In Proceedings of the 1st EuroSys Conference (EuroSys'06), April 2006.
38. D. Yuan, Y. Xie, R. Panigrahy, J. Yang, C. Verbowski, and A. Kumar. Context-based Online Configuration Error Detection. In Proceedings of the 2011 USENIX Annual Technical Conference (USENIX'11), June 2011.
39. A. Zeller. Why Programs Fail: A Guide to Systematic Debugging (2nd Edition). Morgan Kaufmann Publishers, June 2009.
40. S. Zhang and M. D. Ernst. Automated Diagnosis of Software Configuration Errors. In Proceedings of the 35th Internationl Conference on Software Engineering (ICSE'13), May 2013.