A decision model for self-assessment of business process based on the EFQM excellence model

International Journal of Quality & Reliability Management

Volumn 20, Issue 2, 2003, Pages 164-188

  Li, M ^a   Yang, J B ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

Decision making; European Foundation for Quality Management; Modelling; Self assessment

Indexed keywords

EID: 84887287634     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656710310456608     Document Type: Article

References (24)

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