Modeling the operational capabilities for customized and commoditized services

Journal of Operations Management

Volumn 31, Issue 7-8, 2013, Pages 555-566

  Coltman, Tim ^a   Devinney, Timothy M ^b  

^a UNIVERSITY OF WOLLONGONG   (Australia)

^b UNIVERSITY OF LEEDS   (United Kingdom)

Author keywords

Capabilities; Discrete choice analysis; Service operations; Strategic alignment

Indexed keywords

OUTSOURCING; RESOURCE ALLOCATION;

CAPABILITIES; DISCRETE CHOICE ANALYSIS; DISCRETE CHOICE MODELS; OPERATIONAL CAPABILITIES; SERVICE OPERATIONS; SERVICE OPERATIONS MANAGEMENT; STRATEGIC ALIGNMENT; THIRD-PARTY LOGISTICS;

MANAGERS;

EID: 84887072565     PISSN: 02726963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jom.2013.09.002     Document Type: Article

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