Age does not come alone: Identifying and implementing older people's views of quality in home care services

Quality in Ageing and Older Adults

Volumn 5, Issue 1, 2004, Pages 24-31

  Raynes, Norma ^a   Coulthard, Lydia ^a   Glenister, Charlotte ^a   Temple, Bogusia ^a  

^a UNIVERSITY OF SALFORD   (United Kingdom)

Author keywords

Home care services; Methods for accessing views; Older people; Quality; Round table forum

Indexed keywords

EID: 84886944668     PISSN: 14717794     EISSN: None     Source Type: Journal    
DOI: 10.1108/14717794200400004     Document Type: Review

References (24)

1. Audit Commission (2000) Charging with care: how councils charge for home care. London: Audit Commission.
2. Bamford C (2001) Consulting older people with dementia: the value of different approaches. In: C Murphy, J Killick & K Allan (Eds) Hearing the User's Voice. Stirling: Dementia Services Development Centre.
3. Barnes M & Bennett G (1998) Frail bodies, courageous voices: older people influencing community care. Health and Social Care in the Community 6 102-111.
4. Carter T & Beresford P (2000) Age and change: models of involvement for older people. York: Joseph Rowntree Foundation.
5. Clark H, Dyer S & Horwood J (1998) 'That bit of help'. Bristol: Policy Press.
6. Cook J, Maltby T & Warren L (2003) Older women's lives and voices: participation and policy in Sheffield. Generations Review 10 (2) 15-16.
7. Cormie J & Warren L (2001) Working with older people: guidelines for running discussion groups and influencing practice. Bristol: Policy Press.
8. DOH (1989) Caring for people: Community care in the next decade and beyond. London: HMSO.
9. DOH (2003) Community Care (Delayed Discharges) Act. London: Department of Health.
10. Edebalk PG, Samuelsson G & Ingvad B (1995) How elderly people rank-order the quality characteristics of home services. Ageing and Society 15 83-105.
11. Goss S & Miller C (1995) From Margin to Mainstream. York: Joseph Rowntree Foundation and Community Care.
12. Hayden C & Boaz A (2000) Making a difference: Better Government for Older People Programme Evaluation Report. Warwick: The University of Warwick Local Government Centre.
13. Help the Aged (2002a) Nothing Personal: Rationing Social Care for Older People. London: Help the Aged.
14. Help the Aged (2002b) Senior Citizen's Forums: a voice for older people. London: Help the Aged.
15. Henwood M, Lewis H & Waddington E (1998) Listening to users of domiciliary care services. Leeds: Nuffield Institute for Health.
16. National Consumer Council, Consumer Congress and Service First Unit (1999) Involving users: improving the delivery of local public services. London: Cabinet Office.
17. Nocon A Qureshi H & Thornton P (1997) Outcomes in Community Care Practice. The perspectives of users'and carers'organisations. York: SPRU.
18. Patmore C (2000) Learning from older community care clients. Research Works. York: SPRU.
19. Qureshi H & Henwood M (2000) Older people's definitions of quality services. York: York Publishing Services.
20. Qureshi H & Nocon A (1996) Outcomes in Community Care Practice. Key Issues for local authorities. York: SPRU.
21. Raynes NV, Temple B, Glenister C & Coulthard L (2001) Quality at home for older people. Bristol: Policy Press.
22. Social Services Inspectorate (2000) Modern Social Services: a commitment to people. London: Department of Health.
23. Stewart J & Walsh K (1990) Performance management when performance can never finally be defined. Public Money and Management 14 45-49.
24. Woodruff L & Applebaum R (1996) Assuring the quality of in-home supportive services: a consumer perspective. Journal of Ageing Studies 10 (2) 137-169.