Intent Determination and Spoken Utterance Classification

Spoken Language Understanding: Systems for Extracting Semantic Information from Speech

Volumn , Issue , 2011, Pages 93-118

  Tur, Gokhan ^a   Deng, Li ^a  

^a MICROSOFT RESEARCH   (United States)

Author keywords

Benchmark Data Sets; Customer service representatives (CSRs); Evaluation Metrics; Spoken utterance classification (SUC); Technical Approaches; Technical Challenges; Voice Recognition Call Processing (VRCP)

Indexed keywords

EID: 84886667968     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9781119992691.ch4     Document Type: Chapter

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