Lessons learned from the use of social media in combating a crisis: A case study of 2011 Thailand flooding disaster

International Conference on Information Systems, ICIS 2012

Volumn 1, Issue , 2012, Pages 766-782

  Kaewkitipong, Laddawan ^a   Chen, Charlie ^b   Ractham, Peter ^a  

^a THAMMASAT UNIVERSITY   (Thailand)

^b Appalachien State University   (United States)

Author keywords

Crisis management; Project management; Self organization; Social media; Structuration

Indexed keywords

CRISIS MANAGEMENT; SELF ORGANIZATIONS; SOCIAL MEDIA; STRUCTURATION; STRUCTURATION THEORY; THAILAND; THEORETICAL FRAMEWORK;

DISASTERS; FLOODS; INFORMATION SYSTEMS;

PROJECT MANAGEMENT;

EID: 84886516808     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (41)

1. Ackoff, R. L. 1961. "Management Misinformation Systems, " Management Science (14:4), pp. 147-156.
2. Benbasat, I., and Zmud, R. W. 2003. "The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline's Core Properties, " MIS Quarterly (27:2), pp. 183-194.
3. Bonini, C. P. 1963. Simulation of Information and Decision Systems in the Firm, Englewood Cliffs, NJ: Prentice-Hall.
4. Broadbent, M., Weill, P., O'Brien, T., and Neo, B. S. 1996. "Firm Context and Patterns of IT Infrastructure Capability, " in Proceedings of the 14th International Conference on Information Systems, J. I. DeGross, S. Jarvenpaa, and A. Srinivasan (eds.), Cleveland, OH, pp. 174-194.
5. Carroll, J. 2005. "The Blacksburgh Electronic Village: A Study in Community Computing, " in Digitial Cities III: Information Technologies for Social Capital, P. van den Besselaar and S. Kiozumi (eds.), New York: Springer-Verlag, pp. 43-65.
6. Ahmed, A. 2011. "Use of Social Media in Disaster Management, " Proceedings of the 2011 International conference on Information Systems, December 4-7, 2011, Shanghai, China.
7. Bjornson, F.O., Wang, A.I., and Arisholm, E. 2009. "Improving the Effectiveness of Root Cause Analysis in Post Mortem Analysis: A Controlled Environment, " Information & Software Technology (51:1), pp.150-161.
8. Boyd, M.D., and Ellison, B.N. 2008. "Social Network Sites: Definition, History, and Scholarship, " Journal of Computer-Mediated Communication (13:1), pp. 210-230.
9. Crowe, A. 2010. "The Social Media Manifesto: A Comprehensive Review of the Impact of Social media on Emergency Management, " Journal of Business Continuity & Emergency Planning (5:1), pp.409-420.
10. Doer, B., Fouz, M., and Friedrich, T. 2012. "Why Rumors Spread So Quickly in Social Networks, " Communications of the ACM (55:6), pp. 55-75.
11. FEMA. 2009. Use of social media tools at FEMA (http://tinyurl.com/yhsv9xn; accessed February 20, 2012)
12. Giddens, A. 1984. The Constitution of Society: Outline of the Theory of Structuration. Cambridge: Polity Press.
13. Google Earth Blog. 2011. Tracking tornado in Google Earth, (http://www.gearthblog.com/blog/archives/2011/04/tracking_tornadoes_in_google_earth.html, accessed February 20, 2012).
14. Hiltz, S.R., Diaz, P. and Mark, G. 2011. "Introduction: Social Media and Collaborative Systems for Crisis Management, " ACM Transactions on Computer-Human Interaction (18:4), pp. 18:1-18:6.
15. Hoffman, D. L. and Novak, P.T. 2012. "Need Satisfaction from Interacting with People versus Content: The Roles of Motivational Orientation and Identification with Social Media Groups, " (http://ssrn.com/abstract=1990005, accessed February 19, 2012)
16. Hughes, L.A., Palen, L., Sutton, J., Liu, B.S., and Vieweg, S. 2008. "Site-Seeing in Disasters: An Examination of on-Line Social Convergency, " 5th International ISCRAM Conference, May 4-7, 2008, Washington DC, USA.
17. Idugboe, D. 2011. "Why Businesses Should Use Social Media For Disaster Management, " (http://smedio.com/2011/02/24/why-businesses-should-use-social-media-for-disastermanagement/, accessed February 20, 2012).
18. Jennex, M. E. 2010. "Implementing Social Media in Crisis Response using Knowledge Management, " International Journal of Information Systems for Crisis Response and Management (2:4), pp.20-32.
19. Kaplan, M.A., and Haenlein, M. 2010. "Users of the World, Unite! The Challenges and Opportunities of Social Media, " Business Horizons (53:1), pp. 59-68.
20. Kuppers, G. 1999. Self-organization: The Emergence of Order. From Local Interactions to global Structures, SEIN-Project Paper No. 2, Bielefeld, Germany: University of Bielefeld.
21. Mendonca, D., Jefferson, T., and Harrald, J. 2007. "Collaborative Adhocracies and Mix-and-Match Technologies in Emergency Management, " Communications of the ACM, (50:3), pp. 44-49.
22. Miller, P. (2010). The Smart Swarm: How Understanding Flocks, Schools, and Colonies Can Make Us Better at Communicating, Decision Making, and Getting Things Done, New York: Avery.
23. Mills, A., Chen, R., Lee, J. and Rao, H.R. 2009. "Web 2.0 Emergency Applications: How useful can Twitter be for emergency response?, " Journal of Information Privacy & Security (5:3), pp. 3-26.
24. Mingers, J. (1996). A Comparison of Maturana's Autopoetic Social Theory and Giddens' Theory of Structuration, System Research, 13(4), 469-482.
25. Palen, L., Vieweg, S., Liu, S.B. and Hughes, A.L. 2009. "Crisis in a Networked World: Features of Computer-Mediated Communication in the April 16, 2007, Virginia Tech Event, " Social Science Computer Review (27:2), pp. 467-480.
26. Pokharel, S. 2011. "Stakeholders' Roles in Virtual Project Environment: A Case Study, " Journal of Engineering & Technology Management (28:3), pp. 201-214.
27. Quarantelli, E.L. 1996. "The Future Is Not the Past Repeated: Projecting Disasters in the 21st Century from Current Trends, " Journal of Contingencies and Crisis Management (4:4), pp. 220-240.
28. Reuter, C., Heger, O. and Pipek, V. 2012. "Social Media for Supporting Emergent Groups in Crisis Management, " Proceedings of CSCW' 12, February 11-15, 2012, Seattle, Washington, USA.
29. Sarcevic, A., Palen, L., White, J., Starbird, K., Bagdori, M. and Anderson, K. 2012. "Beacons of hope in decentralized coordination: learning from on-the-ground medical twitterers during the 2010 Haiti earthquake, " Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work, New York, NY, USA.
30. th Edition. " Course Technology Cenage Learning Boston, MA.
31. Shklovski, I., Burke, M., Kiesler, S., and Kraut, R. 2010. "Technology Adoption and Use in the Aftermath of Hurricane Katrina in New Orleans, " The American Behavioral Scientist (53:8), pp. 1228-1246.
32. Shklovski, I., Palen, L. and Sutton, J. 2008. "Finding Community through Information and Communication Technology in Disaster Response, " Proceedings of the ACM 2008 Conference on Computer Supported Cooperative Work, November 08-12, 2008, San Diego, CA, USA.
33. Stephens, K.K., Malone, P.C., and Bailey, C.M. 2005. "Communicating with Stakeholders during a Crisis, " Journal of Business Communication (42:4), pp. 390-419.
34. Sutton, J. 2009. Twitter service part of disaster communications, (http://www.canadiansecuritymag.com/Risk-Management/News/Twitter-service-part-of-disastercommunications.html, accessed February 20, 2012).
35. Tuckman, B., and Jensen, M.A. 1977. "Sages of Small-Group Development Revisited, " Group Organization Management (2), pp.419-427.
36. Rice, D. 2012. "2011 was costliest year in world disasters, " USA Today, (http://www.usatoday.com/weather/news/extremes/story/2012-01-04/world-disasters-costliestearthquake-tsunami/52377642/1, accessed August 25, 2012).
37. Van de Walle, B., Turoff, M., and Hiltz, S.R. 2010. Information Systems for Emergency Management, M.E. Sharpe Inc., Armonk, NY.
38. White, C.M. 2011. Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies, USA: Taylor and Francis group.
39. White, C., Plotnick, L., Kushma, J. and Hiltz, S.R. 2009. "An Online Social Network for Emergency Management, " International Journal of Emergency Management (6:3), pp.369-382.
40. Yin, J., Lampert, A., Cameron, M., Robinson, B. and Power, R. 2012. "Using Social Media to Enhance Emergency Situation Awareness, " IEEE Intelligent Systems, (http://doi.ieeecomputersociety.org/10.1109/MIS.2012.6, accessed February 20, 2012).
41. Zacharias, O., Panopoulos, D. and Askounis, D. TH. 2008. "Large Scale Program Risk Analysis Using a Risk Breakdown Structure, " European Journal of Economics, Finance and Administrative Sciences (12: October), pp. 170-181.