A study on the customer satisfaction and using intention of e-learning

2013 IEEE/ACIS 12th International Conference on Computer and Information Science, ICIS 2013 - Proceedings

Volumn , Issue , 2013, Pages 251-254

  Zhu, Dauw Song ^a   Lee, Wei Te ^a   Chen, Yi Kang ^a  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

Author keywords

D M model; e learning; perceived ease of use; perceived usefulness

Indexed keywords

E-LEARNING SYSTEMS; INFORMATION QUALITY; ONLINE E-LEARNING; PERCEIVED EASE OF USE; PERCEIVED USEFULNESS; TECHNOLOGY ACCEPTANCE MODEL; USER SATISFACTION; USERS' SATISFACTIONS;

CUSTOMER SATISFACTION; INFORMATION ANALYSIS; KNOWLEDGE ACQUISITION; LEARNING SYSTEMS; QUALITY OF SERVICE;

E-LEARNING;

EID: 84886449821     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICIS.2013.6607850     Document Type: Conference Paper

References (15)

1. F. D. Davis, "Perceived usefulness, perceived ease of use, and user acceptance of Information technology," MIS Quarterly, vol. 13, no. 3, 1989, pp. 319-340.
2. G. R. Long, and K. Stevenson, "Real-time network training meets business demands," Computer Dealer News, vol. 15, no. 37, 1999, pp. 29.
3. L. Terry, "Get Smart Online", Upside, vol. 12, no. 5, 2000, pp. 162-164.
4. F. D. Davis, R. P. Bagozzi, and P. R. Warshaw, "User acceptance of computer technology: A comparison of two theoretical models," Management Science, vol. 35, no. 8, 1989, pp. 982-1003.
5. W. H. DeLone, and E. R. Mclean, "Information systems success: The quest for the dependent variable," Information Systems Research, vol. 3, no. 1, 1992, pp. 60-95.
6. S. Negash, T. Ryan, and M. Igbaria, "Quality and effectiveness in Webbased customer support systems," Information and Management, vol. 40, no. 8, 2003, pp. 757-768.
7. R. M. Cyert, and J. G. March, A behavioral theory of the firm. Englewood Cliffs, NJ: Prentice-Hall, 1963.
8. J. E. Bailey, and S. W. Pearson, "Development of a tool for measuring and analyzing computer user satisfaction," Management Science, vol. 29, no. 5, 1983, pp. 530-545.
9. B. Ives, M. H. Olson, and J. J. Baroudi, "The measurement of user information satisfaction," Communications of the ACM, vol. 26, no. 10, 1983, pp. 785-793.
10. M. Fishbein, and I. Ajzen, Beliefs, Attitude, Intention and Behavior: An Introduction to Theory and Research, Philippines: Addison-Wesley Publishing Company, 1975.
11. J. C. Roca, C. M. Chiu, and F. J. Martínez, "Understanding e-learning continuance intention: An extension of the Technology Acceptance Model," International Journal of Human-Computer Studies, vol. 64, no. 8. 2006, pp. 683-696.
12. J. C. Anderson, and D. W. Gerbing, "Structural equation modeling in practice: A review and recommended two-step approach," Psychological Bulletin, vol. 103, no. 3, 1988, pp. 411-423.
13. J. F. Hair, R. E. Anderson, R. L. Tatham, and W. C. Black, Multivariate Data Analysis, NJ: Prentice Hall, 1998.
14. J. C. Nunnally, Psychometric Theory, 2nd Ed., New York, NY: McGraw-Hill, 1978.
15. C. Fornell, and D. F. Larcker, "Evaluating structural equation models with unobservable variables and measurement error," Journal of Marketing Research, vol. 18, 1, 1981, pp. 39-50.