TRANSFORMING A LEAN CMC MEDIUM INTO A RICH ONE: AN EMPIRICAL INVESTIGATION IN SMALL GROUPS

Proceedings of the 17th International Conference on Information Systems, ICIS 1996

Volumn , Issue , 1996, Pages 265-277

  Huang, W ^a   Wei, K K ^a,b   Watson, R T ^c   Lim, L H ^a   Bostrom, R ^c  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^c UNIVERSITY OF GEORGIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

INFORMATION USE;

'CURRENT; COMMUNICATION MEDIA; EMPIRICAL EXAMINATION; EMPIRICAL INVESTIGATION; MEDIA RICHNESS; MEDIA RICHNESS THEORY; SOCIAL CONSTRUCTIONS;

INFORMATION SYSTEMS;

EID: 84885850683     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (58)

1. Blake, R. R., and Mouton, J. S. The Managerial Grid. Houston, Texas: Gulf, 1978.
2. Blumer, H. Symbolic Interactionism: Perspective and Method. Englewood Cliffs, New Jersey: Prentice-Hall, 1969.
3. Cartwright, D., and Zander, A. Group Dynamics, Third Edition. New York: Harper & Row, 1968.
4. Chidambaram, L.; Bostrom, R. P.; and Wynne, B. E. “A Longitudinal Study of the Impact of Group Decision Support Systems on Group Development.” Journal of Management Information Systems, Volume 7, Number 3, 1991, pp. 7-25.
5. Chidambaram, L., and Jones, B. “Impact of Communication Medium and Computer Support on Group Perceptions and Performance: A Comparison of Face-to-face and Dispersed Meetings.” MIS Quarterly, 1993, pp. 465-491.
6. Contractor, N. S., and Eisenberg, E. M. “Communication Networks and New Media in Organizations.” In J. Fulk and C. Steinfield, Editors, Organizations and Communication Technology. Newbury Park, California: Sage, 1990, pp. 143-172.
7. Cooley, C. H. Human Nature and the Social Order. New York: Charles Scriber’s Sons, 1902.
8. Culbert, S. A., and McDonough, J. J. The Invisible War: Pursuing Self-interests at Work. New York: Wiley, 1980.
9. Daft, R. L., and Lengel, R. H. “Information Richness: A New Approach to Managerial Behavior and Organization Design.” Research in Organizational Behavior, Volume 6, 1984, pp. 191-233.
10. Daft, R. L., and Lengel, R. H. “A Proposed Integration among Organizational Information Requirements, Media Richness, and Structural Design.” Management Science, Volume 32, Number 5, 1986, pp. 554-571.
11. Daft, R. L.; Lengel, R. H.; and Trevino, L. K. “Message Equivocality, Media Selection, and Manager Performance.” MIS Quarterly, Volume 11, Number 3 1987, pp. 355-366.
12. Dewey, J. Human Nature and Conduct. New York: Holt, 1922.
13. Dienesch, R. M., and Liden, R. C. “Leader-Member Exchange Model of Leadership: A Critique and Further Development.” Academy of Management Review, Volume 11, Number 3, 1986, pp. 618-634.
14. Fulk, J.; Schmitz, J.; and Steinfield, C. W. “A Social Influence Model of Technology Use.” In J. Fulk and C. Steinfield, Editors, Organizations and Technology. Newbury Park, California: Sage, 1990, pp. 117-140.
15. Fulk, J.; Steinfield, C. W.; Schmitz, J.; and Power, J. G. “A Social Information Processing Model of Media Use in Organizations.” Communication Research, 14, 1987, pp. 529-552.
16. Galegher, J., and Kraut, R. E. “Technology for Intellectual Teamwork: Perspectives on Research and Design.” In J. Galegher, R. E. Kraut, and C. Egido, Editors, Intellectual Teamwork: Social and Technological Foundations of Cooperative Work. Hillsdale, New Jersey: Lawrence Erlbaum Associates, Publishers, 1990, pp. 1-20.
17. Hall, P. M. “Interactionism and the Study of Social Organization.” Sociological Quarterly, Volume 28, 1987, pp. 1-22.
18. Hare, A. P. Handbook of Small Group Research. Glencoe, New York: The Free Press, 1976.
19. Hiltz, S. R., and Turoff, M. The Network Nation: Human Communication via Computer. Reading, Massachusets: Addison-Wesley, USA, 1978.
20. Hirokawa, R. Y. “Group Communication and Decision-Making Performance: A Continued Test of the Functional Perspective.” Human Communication Research, Volume 14, Number 4, 1988, pp. 487-515.
21. Hosking, D. M. “Organizing, Leadership and Skillful Process.” Journal of Management Studies, Volume 25, Number 2, 1988, pp. 147-166.
22. Johnson, D. W., and Johnson, F. P. Joining Together: Group Theory and Group Skills. Englewood Cliffs, New Jersey: Prentice-Hall, 1987.
23. Kepple, G. Design and Analysis: A Researcher’s Handbook, Second Edition. Englewood Cliffs, New Jersey: Prentice-Hall, 1982.
24. Kiesler, S.; Siegel, J.; and McGuire, T. “Social Psychological Aspects of Computer-Mediated Communication.” American Psychologist, Volume 39, 1984, pp. 1123-1134.
25. Kinney, S. T., and Dennis, A. “Re-evaluating Media Richness Theory: The Effect of Cues, Feedback, and Equivocality.” Proceedings of Twenty-Seventh Annual Hawaii International Conference on System Sciences, 1994.
26. Kinney, S. T., and Watson, R. T. “The Effect of Medium and Task on Dyadic Communication.” In J. I. DeGross, J. D. Becker, and J. J. Elam, Editors, Proceedings of Thirteenth Annual International Conference on Information Systems. Dallas, Texas, 1992, pp. 107-117.
27. Kramer, C. Y. “Extension of Multiple Range Tests to Group Means with Unequal Numbers of Replications.” Biometrics, Volume 12, 1956, pp. 309-310.
28. Larson, C. E., and LaFasto, F. M. J. Teamwork: What Must Go Right/What Can Go Wrong, Fifth Edition. Newbury Park, California: Sage Publications Inc., 1989.
29. Lee, A. S. “Electronic Mail as a Medium for Rich Communication: An Empirical Investigation Using Hermeneutic Interpretation.” MIS Quarterly, June 1994, pp. 143-157.
30. Locke, E. A., and Latham, G. P. A Theory of Goal Setting and Task Performance. Englewood Cliffs, New Jersey: Prentice-Hall, 1990.
31. Lyytinen, K. “A Taxonomic Perspective of Information Systems Development: Theoretical Constructs and Recommendations.” In R. J. Boland and R. A. Hirschheim, Editors, Critical Issues in Information Systems Research. Chichester, England: John Wiley, 1987.
32. Maines, D. R. “Social Organization and Social Structure in Symbolic Interactionist Thought.” Annual Review of Sociology, Volume 3, 1977, pp. 235-259.
33. Markus, M. L. “Electronic Mail as the Medium of Managerial Choice.” Organization Science, Volume 5, Number 4, 1994, pp. 502-527.
34. Markus, M. L. “Is Information Richness Theory Rich Enough? Or How Managers Using Email Cope with Lack of Richness.” Working paper in Anderson Graduate School of Management, University of California, Los Angeles, 1991.
35. McGrath, J. E. “Time Matters in Groups.” In J. Galegher, R. Kraut, and C. Edigo, Editors, Intellectual Teamwork: Social and Technological Foundations of Cooperative Work. Hillsdale, New Jersey: Lawrence Erlbaum, 1990, pp. 23-78.
36. McGrath, J. E., and Hollingshead, A. B. Groups Interacting with Technology: Ideas, Evidence, Issues, and an Agenda. Newbury Park, California: Sage Publications, Inc., 1994.
37. Mead, G. H. Mind, Self and Society, C.Morris, Editor. Chicago: University of Chicago Press, 1934.
38. Nunnally, J. C. Psychometric Theory. New York: McGraw-Hill, 1978.
39. Phillips, A. “Computer Conferences: Success or Failure?” In R. Bostrom, Editor, Communication Yearbook 7. Beverly Hills, California: Sage, USA, 1983, pp. 837-856.
40. Phillips, S. R. “Electronic Persuasion: The Uses of Electronic Mail for Interpersonal Influence in Organizations.” Unpublished Doctoral Dissertation, University of Southern California, Los Angeles, 1988.
41. Poole, M. S. “Decision Development in Small Groups III: A Multiple Sequence Model of Group Decision-Making.” Communication Monographs, Volume 50, 1983, pp. 321-341.
42. Rice, R. E. “Task Analyzability, Use of New Media, and Effectiveness: A Multi-Site Exploration of Media Richness.” Organization Science, Volume 3, 1992, pp. 475-500.
43. Rice, R. E., and Love, G. “Electronic Emotion.” Communication Research, Volume 14, 1987, pp. 85-107.
44. Schmitz, J. A., and Fulk, J. “Organizational Colleagues, Information Richness, and Electronic Mail: A Test of the Social Influence Model of Technology Use.” Communication Research, Volume 18, 1991, pp. 487-523.
45. Schultz, B. G. Communication in the Small Group: Theory and Practice. New York: Harper & Row Publishers, 1992.
46. Senge, P. M. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday Publishing, 1990.
47. Short, J.; Williams, F.; and Christie, B. The Social Psychology of Telecommunications. New York: Wiley, 1976.
48. Sproull, L. S., and Kiesler, S. “Reducing Social Context Cues: Electronic Mail in Organizational Communication.” Management Science, Volume 32, Number 11, 1986, pp. 1492-1512.
49. Stamper, R. “Semantics.” In R. J. Boland and R. A. Hirschheim, Editors, Critical Issues in Information Systems Research. Chichester, England: John Wiley, 1987, pp. 43-78.
50. Steinfield, C. W. “Dimensions of Electronic Mail Use in Organizations.” In J. Pearce and R. Robinson, Editors, Proceedings of the Annual Meeting of the Academy of Management. Mississippi State University: Academy of Management, 1985, pp. 239-243.
51. Trevino, L. K.; Daft, R. L.; and Lengel, R. H. “Understanding Managers’ Media Choices: A Symbolic Interactionist Perspective.” In J. Fulk and C. Steinfield, Editors, Organizations and Technology. Newbury Park, California: Sage Publications, 1990.
52. Trevino, L. K.; Lengel, R. H.; and Daft, R. L. “Media Symbolism, Media Richness, and Media Choice in Organizations.” Communication Research, Volume 15, Number 5, 1987, pp. 553-574.
53. Tukey, J. “A Problem of Multiple Comparison.” Mimeographed manuscript of 396 pages, Princeton University, 1953.
54. Turoff, M.; Hiltz, S. R.; Bahgat, A. N. F.; and Rana, A. R. “Distributed Group Support Systems.” MIS Quarterly, December 1993, pp. 399-417.
55. Valacich, J. S.; Mennecke, B. E.; Wachter, R. M.; and Wheeler, B. C. “Extensions to Media Richness Theory: A Test for the Task-Media Fit Hypothesis.” Proceedings of the Twenty-Seventh Annual Hawaii International Conference on Systems Science, 1994, pp. 11-20.
56. Weick, K. E. The Social Psychology of Organizing. Reading, Massachusetts: Addison-Wesley, 1979.
57. Weick, K. E. “Technology as Equivoque.” In P. Goodman and L. Sproull, Editors, Technology and Organizations. San Francisco: Jossey-Bass, 1990.
58. Zmud, R. W.; Lind, M. R.; and Young, F. W. “An Attribute Space for Organizational Communication Channels.” Information Systems Research, Volume 1, Number 4, 1990, pp. 440-457.