Measuring a caring culture in hospitals: A systematic review of instruments

BMJ Open

Volumn 3, Issue 9, 2013, Pages

  Hesselink, G ^a   Kuis, E ^b   Pijnenburg, M ^a   Wollersheim, H ^a  

^a RADBOUD UNIVERSITY MEDICAL CENTER   (Netherlands)

^b UNIVERSITY OF HUMANISTIC STUDIES   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

CINAHL; CLINICAL ASSESSMENT TOOL; CLINICAL DECISION MAKING; CLINICAL PRACTICE; CONFLICT; CONSTRUCT VALIDITY; CULTURAL FACTOR; CULTURAL SENSITIVITY; DELPHI STUDY; DIAGNOSTIC PROCEDURE; DISCRIMINANT VALIDITY; ELECTIVE SURGERY; EMBASE; EMERGENCY CARE; ENGLISH LANGUAGE PERSON CENTERED CLIMATE QUESTIONNAIRE PATIENT VERSION; ENGLISH LANGUAGE PERSON CENTRED CLIMATE QUESTIONNAIRE STAFF VERSION; FEASIBILITY STUDY; HEALTH BELIEF; HEALTH CARE PERSONNEL; HOSPITAL CARE; HOSPITAL PERSONNEL; HUMAN; INTERNAL CONSISTENCY; INTERPERSONAL COMMUNICATION; JOB SATISFACTION; LEADERSHIP; MANAGER; MEDLINE; MOTIVATION; NURSING; PATIENT CARE; PEER REVIEW; PERSON CENTERED CLIMATE QUESTIONNAIRE PATIENT VERSION; PERSON CENTRED CLIMATE QUESTIONNAIRE STAFF VERSION; PROFESSIONAL PRACTICE; PROFESSIONAL PRACTICE ENVIRONMENT SCALE; PSYCHOMETRY; PSYCINFO; PUBLIC HOSPITAL; RATING SCALE; RELIABILITY; REVIEW; SCALE FOR CARE QUALITY CLIMATE; SELF CONCEPT; STAFF QUESTIONNAIRE; SWEDISH LANGUAGE PERSON CENTRED CLIMATE QUESTIONNAIRE PATIENT VERSION; SWEDISH LANGUAGE PERSON-CENTRED CLIMATE QUESTIONNAIRE STAFF VERSION; SYSTEMATIC REVIEW; TEACHING HOSPITAL; TEAMWORK; UNITED STATES; WORK ENVIRONMENT;

EID: 84885334335     PISSN: None     EISSN: 20446055     Source Type: Journal    
DOI: 10.1136/bmjopen-2013-003416     Document Type: Review

References (42)

1. Institute of Medicine. Crossing the quality chasm: a new health system for the twenty-first century. Washington: National Academies Press, 2001.
2. Hughes RG. Patient safety and quality: an evidence-based handbook for nurses. AHRQ, 2008.
3. Gandjour A, Kleinschmit F, Littmann V., et al An evidence-based evaluation of quality and efficiency indicators. Qual Manag Health Care 2002;10:41-52.
4. Wolf DM, Lehman L, Quinlin R., et al Effect of patient-centered care on patient satisfaction and quality of care. J Nurs Care Qual 2008;23:316-21.
5. Robinson JH, Callister LC, Berry J.A., et al Patient-centered care and adherence: definitions and applications to improve outcomes. J Am Acad Nurse Pract 2008;20:600-7.
6. Stewart M, Brown JB, Donner A, et al The impact of patient-centered care on outcomes. J Fam Pract 2000;49:796-804.
7. Stewart M, Brown JB, Weston W.W., et al Patient-centred medicine: transforming the clinical method. 2nd edn. Radcliffe Medical Press, 2003.
8. Agency for Healthcare Research and Quality. National Healthcare Quality Report, 2005.
9. Little P, Everitt H, Williamson I., et al Observational study of effect of patient-centredness and positive approach on outcomes of general practice consultations. BMJ 2001;323:908-11. (Pubitemid 32980484)
10. Epstein RM, Fiscella K, Lesser C.S., et al Why the nation needs a policy push on patient-centered health care. Health Aff (Millwood) 2010;29:1489-95.
11. Mead N, Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med 2000;51: 1087-110. (Pubitemid 30336443)
12. Del Canale S., Louis DZ, Maio V, et al The relationship between physician empathy and disease complications: an empirical study of primary care physicians and their diabetic patients in Parma, Italy. Acad Med 2012;87:1243-9.
13. Lown BA, Rosen J, Marttila J. An agenda for improving compassionate care: a survey shows about half of patients say such care is missing. Health Aff (Millwood) 2011;30:1772-8.
14. Goossensen A, Baart A. Kwaliteit van zorg 2.0: menslievende, presente en zorgzame zorg. Kwaliteit in Zorg 2011;6:4-7.
15. van Heijst A. Professional loving care. An ethical view of the healthcare sector. Leuven: Peeters, 2011.
16. Baart A, Vosman F. Relationship based care and recognition. Part one: sketching good care from the theory of presence and five entries. In: Leget C, Gastman C, Verkerk M, eds. Care, compassion and recognition: an ethical discussion. Leuven: Peters, 2011.
17. Mallinger JB, Griggs JJ, Shields CG Patient-centered care and breast cancer survivors' satisfaction with information. Patient Educ Couns 2005;57:342-9. (Pubitemid 40694015)
18. Smith F, Orrell M. Does the patient-centred approach help identify the needs of older people attending primary care? Age Ageing 2007;36:628-31. (Pubitemid 350258971)
19. Hudon C, Fortin M, Haggerty J.L., et al Measuring patients' perceptions of patient-centered care: a systematic review of tools for family medicine. Ann Fam Med 2011;9:155-64.
20. Schein EH. Organisational culture and leadership. 2nd edn. San Francisco: Jossey-Bass, 1992.
21. Davies H, Nutley SM, Mannion R. Organisational culture and quality of health care. Qual Health Care. 2000;9:111-19. (Pubitemid 30399474)
22. Moher D, Liberati A, Tetzlaff J., et al Preferred reporting items for systematic reviews and meta-analyses: the PRISMA statement. Ann Intern Med 2009;151:264-9.
23. Gershon RR, Stone PW, Bakken S, et al Measurement of organizational culture and climate in healthcare. J Nurs Adm 2004;34:33-40. (Pubitemid 38112399)
24. Fitch K, Bernstein SJ, Aguilar M.S., et al The RAND/UCLA appropriateness method user's manual. Santa Monica, CA: RAND, 2001.
25. Uphoff EP, Wennekes L, Punt C.J., et al Development of generic quality indicators for patient-centered cancer care by using a RAND modified Delphi method. Cancer Nurs 2012;35:29-37.
26. Yu J, Kirk M. Evaluation of empathy measurement tools in nursing: systematic review. J Adv Nurs 2009;65:1790-806.
27. Greenhalgh J, Long AF, Brettle A.J., et al Reviewing and selecting outcome measures for use in routine practice. J Eval Clin Pract 1998;4:339-50. (Pubitemid 128656951)
28. Russell IT, Blasi ZD, Lambert M.F., et al Systematic reviews and meta-analyses: opportunities and threats. In: Templeton A, O'Brien P, eds. Evidence-based fertility treatment. London: RCOG Press, 1998.
29. Grange A, Bekker H, Noyes J., et al Adequacy of health-related quality of life measures in children under 5-years-old: systematic review. J Adv Nurs 2007;59:197-220.
30. Edvardsson D, Sandman PO, Rasmussen B. Swedish language person-centered climate questionnaire-patient version: construction and psychometric evaluation. J Adv Nurs 2008;63:302-9.
31. Edvardsson D, Koch S, Nay R. Psychometric evaluation of the English language person-centered climate questionnaire-patient version. West J Nurs Res 2009;31:235-44.
32. Edvardsson D, Sandman PO, Rasmussen B. Construction and psychometric evaluation of the Swedish language person-centered climate questionnaire-staff version. J Nurs Manag 2009;17:790-5.
33. Edvardsson D, Koch S, Nay R. Psychometric evaluation of the English language person-centered climate questionnaire-staff version. J Nurs Manag 2010; 18:54-60.
34. Haigh C, Ormandy P. Evaluation of the organisation and delivery of patient-centered acute nursing care. Contemp Nurse 2011; 37:253-64.
35. Shipton H, Armstrong C, West M., et al The impact of leadership and quality climate on hospital performance. IntJ Qual Health Care 2008;20:439-45.
36. Erickson JI, Duffy ME, Gibbons M.P., et al Development and psychometric evaluation of the Professional Practice Environment (PPE) scale. J Nurs Scholarsh 2004;36:279-85. (Pubitemid 41725184)
37. Kass RA, Tinsley HEA. Factor analysis. J Leisure Res 1979;11:120-38.
38. Anderson N, West M. Measuring climate for work group innovation: development and validation of the team climate inventory. J Organ Behav 1998;19:235-58.
39. Scott JT, Mannion R, Davies HTO, et al The quantitative measurement of organisational culture in health care: what instruments are available? Health Serv Res 2003;38:923-45. (Pubitemid 36682494)
40. Schein EH. Sense and nonsense about culture and climate. In: Ashkanasy NM, Wilderom CPM, Peterson MF. eds. Handbook of organizational culture and climate. Thousand Oaks: Sage Publications, 2000:xxiii-xxx.
41. Edvardsson D, Fetherstonhaugh D, Nay R., et al Development and initial testing of the person-centered care assessment tool (P-CAT). Int Psychogeriatr 2010;22:101-8.
42. Lee M, Reuben DB, Ferrel BA Multidimensional attitudes of medical residents and geriatrics follows toward older people. J Am Geriatr Soc 2005;53:489-94. (Pubitemid 41623531)