Listening in on difficult conversations: An observational, multi-center investigation of real-time conversations in medical oncology

BMC Cancer

Volumn 13, Issue , 2013, Pages

  Kimball, Brittany C ^a   James, Katherine M ^a   Yost, Kathleen J ^a   Fernandez, Cara A ^a   Kumbamu, Ashok ^a   Leppin, Aaron L ^a   Robinson, Marguerite E ^a   Geller, Gail ^b,c,d   Roter, Debra L ^c,d   Larson, Susan M ^d   Lenz, Heinz Josef ^e   Garcia, Agustin A ^e   Braddock III, Clarence H ^f   Jatoi, Aminah ^a   De Nuncio, María Luisa Zúñiga ^g   Montori, Victor M ^a   Koenig, Barbara A ^h   Tilburt, Jon C ^a  

^a MAYO CLINIC   (United States)

^b JOHNS HOPKINS UNIVERSITY   (United States)

^c JOHNS HOPKINS UNIVERSITY SCHOOL OF MEDICINE   (United States)

^d JOHNS HOPKINS BLOOMBERG SCHOOL OF PUBLIC HEALTH   (United States)

^e UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^f STANFORD UNIVERSITY   (United States)

^g UNIVERSITY OF CALIFORNIA   (United States)

^h UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Cancer; Oncology; Physician patient communication

Indexed keywords

ARTICLE; CANCER THERAPY; CLINICAL DECISION MAKING; CONSULTATION; CONVERSATION; DOCTOR PATIENT RELATION; HUMAN; INTERPERSONAL COMMUNICATION; OBSERVATIONAL STUDY; ONCOLOGY; PATIENT CARE; QUALITATIVE RESEARCH; QUANTITATIVE STUDY; CLINICAL TRIAL; DECISION MAKING; FOLLOW UP; HEALTH CARE QUALITY; LONGITUDINAL STUDY; MULTICENTER STUDY; NEOPLASMS; PROCEDURES; PROSPECTIVE STUDY; PSYCHOLOGY;

COMMUNICATION; DECISION MAKING; FOLLOW-UP STUDIES; HUMANS; LONGITUDINAL STUDIES; MEDICAL ONCOLOGY; NEOPLASMS; PATIENT-CENTERED CARE; PHYSICIAN-PATIENT RELATIONS; PROSPECTIVE STUDIES; QUALITY ASSURANCE, HEALTH CARE;

EID: 84884946500     PISSN: None     EISSN: 14712407     Source Type: Journal    
DOI: 10.1186/1471-2407-13-455     Document Type: Article

References (46)

1. Society AC. Cancer facts & figures 2012 2012, Atlanta: American Cancer Society.
2. Charles C, Gafni A, Whelan T. Shared decision-making in the medical encounter: what does it mean? (or it takes at least two to tango). Soc Sci Med 1997, 44(5):681-692. 10.1016/S0277-9536(96)00221-3, 9032835.
3. Epstein R, Street RJ. Patient-centered communication in cancer care: promoting healing and reducing suffering 2007, Bethesda, MD: National Cancer Institute, NIH Publication No. 07-6225.
4. Legare F, Ratte S, Gravel K, Graham ID. Barriers and facilitators to implementing shared decision-making in clinical practice: update of a systematic review of health professionals' perceptions. Patient education and counseling 2008, 73(3):526-535. 10.1016/j.pec.2008.07.018, 18752915.
5. Stewart M, Brown JB, Donner A, McWhinney IR, Oates J, Weston WW, Jordan J. The impact of patient-centered care on outcomes. J Fam Pract 2000, 49(9):796-804.
6. Thorne SE, Bultz BD, Baile WF. Is there a cost to poor communication in cancer care?: a critical review of the literature. Psychooncology 2005, 14(10):875-884. 10.1002/pon.947, 16200515.
7. Institute of Medicine From cancer patient to cancer survivor: lost in transition 2006, Washington, DC: National Academies Press, Institute of Medicine.
8. Smith Q, Street RJ, Volk R, Fordis M. Differing levels of clinical evidence: exploring communication challenges in shared decision-making. Med Care Res Rev 2013, 70:3-13. 10.1177/1077558712449056, 22679280.
9. Munoz FA, Servin AE, Kozo J, Lam M, Zuniga ML. A binational comparison of HIV provider attitudes towards the use of complementary and alternative medicine among HIV-positive latino patients receiving care in the US-mexico border region. AIDS Care 2012, 25(8):990-997.
10. Zuniga ML, Blanco E, Martinez P, Strathdee SA, Gifford AL. Perceptions of barriers and facilitators to participation in clinical trials in HIV-positive latinas: a pilot study. J Womens Health (Larchmt) 2007, 16(9):1322-1330.
11. McCormack LA, Treiman K, Rupert D, Williams-Piehota P, Nadler E, Arora NK, Lawrence W, Street RL. Measuring patient-centered communication in cancer care: a literature review and the development of a systematic approach. Soc Sci Med 2011, 72(7):1085-1095. 10.1016/j.socscimed.2011.01.020, 21376443.
12. Kantsiper M, McDonald EL, Geller G, Shockney L, Snyder C, Wolff AC. Transitioning to breast cancer survivorship: perspectives of patients, cancer specialists, and primary care providers. J Gen Intern Med 2009, 24(Suppl 2):S459-466. 2763147, 19838851.
13. Siminoff LA, Step MM. A communication model of shared decision making: accounting for cancer treatment decisions. Health Psychol 2005, 24(4 Suppl):S99-S105.
14. Pollak KI, Arnold RM, Jeffreys AS, Alexander SC, Olsen MK, Abernethy AP, Sugg Skinner C, Rodriguez KL, Tulsky JA. Oncologist communication about emotion during visits with patients with advanced cancer. J Clin Oncol 2007, 25(36):5748-5752. 10.1200/JCO.2007.12.4180, 18089870.
15. Degner LF, Sloan JA, Venkatesh P. The control preferences scale. Can J Nurs Res 1997, 29(3):21-43.
16. Dyer N, Sorra JS, Smith SA, Cleary PD, Hays RD. Psychometric properties of the consumer assessment of healthcare providers and systems (CAHPS(R)) clinician and group adult visit survey. Med Care 2012, 50(Suppl):S28-34.
17. Grunberg SM, Groshen S, Steingass S, Zaretsky S, Meyerowitz B. Comparison of conditional quality of life terminology and visual analogue scale measurements. Qual Life Res 1996, 5(1):65-72. 10.1007/BF00435970, 8901368.
18. Kriston L, Scholl I, Holzel L, Simon D, Loh A, Harter M. The 9-item shared decision making questionnaire (SDM-Q-9). development and psychometric properties in a primary care sample. Patient education and counseling 2010, 80(1):94-99. 10.1016/j.pec.2009.09.034, 19879711.
19. Chew LD, Bradley KA, Boyko EJ. Brief questions to identify patients with inadequate health literacy. Fam Med 2004, 36(8):588-594.
20. Chew LD, Griffin JM, Partin MR, Noorbaloochi S, Grill JP, Snyder A, Bradley KA, Nugent SM, Baines AD, Vanryn M. Validation of screening questions for limited health literacy in a large VA outpatient population. J Gen Intern Med 2008, 23(5):561-566. 10.1007/s11606-008-0520-5, 2324160, 18335281.
21. Sloan J, Symonds T, Vargas-Chanes D, Fridley B. Practical guidelines for assessing the clinical significance of health-related quality of life changes within clinical trials. Drug Inf J 2003, 37:23-31.
22. Kaufman S. And a time to Die: How american hospitals shape the End of life 2005, New York: Scribner.
23. Harris PA, Taylor R, Thielke R, Payne J, Gonzalez N, Conde JG. Research electronic data capture (REDCap)-a metadata-driven methodology and workflow process for providing translational research informatics support. J Biomed Inform 2009, 42(2):377-381. 10.1016/j.jbi.2008.08.010, 2700030, 18929686.
24. Ong LM, Visser MR, Kruyver IP, Bensing JM, van den Brink-Muinen A, Stouthard JM, Lammes FB, de Haes JC. The roter interaction analysis system (RIAS) in oncological consultations: psychometric properties. Psychooncology 1998, 7(5):387-401. 10.1002/(SICI)1099-1611(1998090)7:5<387::AID-PON316>3.0.CO;2-G, 9809330.
25. Roter D, Larson S. The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions. Patient education and counseling 2002, 46(4):243-251. 10.1016/S0738-3991(02)00012-5, 11932123.
26. Roter D. The enduring and evolving nature of the patient-physician relationship. Patient education and counseling 2000, 39(1):5-15. 10.1016/S0738-3991(99)00086-5, 11013543.
27. Ford S, Fallowfield L, Lewis S. Doctor-patient interactions in oncology. Soc Sci Med 1996, 42(11):1511-1519. 10.1016/0277-9536(95)00265-0, 8771634.
28. Pope C, Ziebland S, Mays N. Qualitative research in health care. Analysing qualitative data. BMJ 2000, 320(7227):114-116. 10.1136/bmj.320.7227.114, 1117368, 10625273.
29. Sobo E. Culture and meaning in health services research: A practical field guide 2009, Walnut Creek, CA: Left Coast Press, Inc.
30. Guba E, Lincoln Y. Competing paradigms in qualitative research. Handbook of qualitative research 1994, 105-117. Thousand Oaks: Sage Publications, Denzin N, Lincoln Y.
31. Hull S, Taylor H, Kass N. Qualitative research. Methods in medical ethics 2001, 146-168. Washington DC: Georgetown University Press, Sugarman J, Sulmasy D.
32. Marshal P, Koenig B. Anthropology and bioethics. Encyclopedia of bioethics 2004, 215-222. New York: MacMillan, Post S, 3.
33. Marshall P, Koenig B. Ethnographic methods. Methods in medical ethics 2010, Washington, DC: Georgetown University Press, Sugarman J, Sulmasy D, Press.
34. Braddock CH, Edwards KA, Hasenberg NM, Laidley TL, Levinson W. Informed decision making in outpatient practice: time to get back to basics. JAMA 1999, 282(24):2313-2320. 10.1001/jama.282.24.2313, 10612318.
35. Elwyn G, Edwards A, Wensing M, Hood K, Atwell C, Grol R. Shared decision making: developing the OPTION scale for measuring patient involvement. Quality & safety in health care 2003, 12(2):93-99. 10.1136/qhc.12.2.93, 24098879.
36. Abadie R, Weymiller AJ, Tilburt J, Shah ND, Charles C, Gafni A, Montori VM. Clinician's use of the statin choice decision aid in patients with diabetes: a videographic study nested in a randomized trial. J Eval Clin Pract 2009, 15(3):492-497. 10.1111/j.1365-2753.2008.01048.x, 19366386.
37. Weiss MC, Peters TJ. Measuring shared decision making in the consultation: a comparison of the OPTION and informed decision making instruments. Patient education and counseling 2008, 70(1):79-86. 10.1016/j.pec.2007.09.001, 17942270.
38. Jansen AC, van Aalst-Cohen ES, Hutten BA, Buller HR, Kastelein JJ, Prins MH. Guidelines were developed for data collection from medical records for use in retrospective analyses. J Clin Epidemiol 2005, 58(3):269-274. 10.1016/j.jclinepi.2004.07.006, 15718116.
39. Coleman T, Manku-Scott T. Comparison of video-recorded consultations with those in which patients' consent is withheld. Br J Gen Pract 1998, 48(427):971-974. 1409972, 9624767.
40. Inui TS, Carter WB, Kukull WA, Haigh VH. Outcome-based doctor-patient interaction anaylsis: I. Comparison of techniques. Med Care 1982, 20(6):535-549. 10.1097/00005650-198206000-00001, 7109738.
41. Pringle M, Stewart-Evans C. Does awareness of being video recorded affect doctors' consultation behaviour?. Br J Gen Pract 1990, 40(340):455-458. 1371415, 2271278.
42. Redman S, Dickinson J, Cockburn J, Hennrikus D, S-F RW. The assessment of reactivity in direct observation studies of doctor-patient interactions. Psychol Health 1989, 3:17-28.
43. Eremenco SL, Cella D, Arnold BJ. A comprehensive method for the translation and cross-cultural validation of health status questionnaires. Eval Health Prof 2005, 28(2):212-232. 10.1177/0163278705275342, 15851774.
44. Hahn EA, Cella D. Health outcomes assessment in vulnerable populations: measurement challenges and recommendations. Arch Phys Med Rehabil 2003, 84(4 Suppl 2):S35-42.
45. Hahn EA, Holzner B, Kemmler G, Sperner-Unterweger B, Hudgens SA, Cella D. Cross-cultural evaluation of health status using item response theory: FACT-B comparisons between Austrian and U.S. patients with breast cancer. Eval Health Prof 2005, 28(2):233-259. 10.1177/0163278705275343, 15851775.
46. Roter DL, Stewart M, Putnam SM, Lipkin M, Stiles W, Inui TS. Communication patterns of primary care physicians. JAMA 1997, 277(4):350-356. 10.1001/jama.1997.03540280088045, 9002500.