An intervention model that promotes accountability: Peer messengers and patient/family complaints

Joint Commission Journal on Quality and Patient Safety

Volumn 39, Issue 10, 2013, Pages 435-446

  Pichert, James W ^a,b,c   Moore, Ilene N ^a,b   Karrass, Jan ^c   Jay, Jeffrey S ^d   Westlake, Margaret W ^b   Catron, Thomas F ^a,b   Hickson, Gerald B ^e   Ross, Joseph C ^a  

^a Medical Education and Administration   (United States)

^b VANDERBILT UNIVERSITY MEDICAL CENTER   (United States)

^c Patient Safety's Board   (United States)

^d VANDERBILT UNIVERSITY   (United States)

^e Safety and Risk Prevention   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; AWARENESS; DOCTOR PATIENT RELATION; FEEDBACK SYSTEM; FEMALE; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; IN SERVICE TRAINING; INTERPERSONAL COMMUNICATION; MALE; MEDICINE; METHODOLOGY; MULTICENTER STUDY; PATIENT SATISFACTION; PEER GROUP; PHYSICIAN; RETROSPECTIVE STUDY; UNITED STATES; CLINICAL TRIAL; PROCEDURES;

AWARENESS; COMMUNICATION; FEEDBACK; FEMALE; HEALTH SERVICES ADMINISTRATION; HUMANS; INSERVICE TRAINING; MALE; MEDICINE; PATIENT SATISFACTION; PEER GROUP; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; QUALITY OF HEALTH CARE; RETROSPECTIVE STUDIES; UNITED STATES;

EID: 84884772577     PISSN: 15537250     EISSN: None     Source Type: Journal    
DOI: 10.1016/s1553-7250(13)39057-6     Document Type: Article

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